Concierge

Sagelife; Hudson (MA); On-site; USD 33,000 - 43,000; Full time

Benefits offered by this job

Competitive compensation

Ongoing training

A 401K plan

Tuition assistance

PTO for FT & PT employees

Job summary

SageLife is seeking a Concierge at Hudson, MA. In this front-desk role you will greet residents and visitors, respond to inquiries, give tours when needed, and maintain a welcoming lobby.

As part of the Administration team, you will uphold SageLife values, ensure safety, and support residents and families with courteous, professional service daily.

Qualifications

• Two years in a customer service role.
• Strong organizational and interpersonal skills.
• Proficient in Excel and Word; ability to read, speak and understand English at a 12th grade level or higher.

Responsibilities

• Practice The Sage Way and Live the Values – Commit to and demonstrate the We Care Values & Sage Promises

Skills

Customer service

Excel

Word

English proficiency

Education

High school or GED

Tools

Microsoft Office

Job description

Artisan at Hudson, Hudson, Massachusetts, United States of America

Job Description

Posted Monday, February 10, 2025 at 5:00 AM

Imagine a career that lets you enliven a senior’s life every day — just by walking into a room, offering a helping hand or lending an ear to hear a good tale. Sound like you? Then welcome to SageLife.

Here, we believe it’s important for our team members to be as happy as our residents. That’s why we offer:

• A competitive compensation and benefits package
• Ongoing, professional training
• A 401K plan
• Tuition assistance
• PTO for FT & PT employees

And we’re always ready to help guide you on your personal career path. Because when it comes to your success and our residents’ satisfaction, we care.

JOB TITLE

PROPERTY

DEPARTMENT

Administration

REPORTS TO

Business Office Manager

FLSA STATUS

Non-Exempt

POSITION SUMMARY

The Concierge is the official representative of the community, responding to all inquiries and requests at the Front Desk, and greeting all visitors to the community.

These activities will fulfill the SageLife Mission and demonstrate the We Care Values and the Sage Associate Promise.

OUR WE CARE VALUES

W ork as a Team

E xceptional Service Always

C ommitment to the Sage Community

R espect for Residents, their Families and

Each Other

SAGE ASSOCIATE PROMISE

Live the Values

Be Welcoming

Be Helpful

Be Accountable

Be Open

Take Pride in My Work & My

PRIMARY JOB DUTIES

• Practice The Sage Way and Live the Values – Commit to and demonstrate the We Care Values & Sage Promises
• Work as a Team – Willingly cooperates, assists others and works collaboratively. Receives feedback and training with an open mind and willingness to improve performance.
• Exceptional Service Always – Consistently provides excellent service to all residents and colleagues. Demonstrates the “culture of yes” in words and actions. Maintains a professional appearance and demeanor.
• Commitment to the Sage Community – Understands SageLife’s mission and lives the “We Care” core values. Does whatever it takes to get the job done.
• Anticipate Residents’ Needs – Ensures that Residents’ needs are met in a timely manner by proactively responding to care and service requests. Be conscientious – take initiative to identify and communicate issues.
• Respect for Residents, their Families and Each Other – Ensures all interactions with Residents, Family Members, Guests and Colleagues are in a welcoming, caring and non-judgmental manner. Demonstrates fairness, empathy, and compassion in actions and communications with others.
• Exercise Common Sense – Makes decisions based on SageLife Core Values, within scope of job responsibility and what is best for residents. Takes responsibility for words and actions and takes pride in one’s work and oneself. Demonstrates commitment to excellence, safety and cleanliness.
• Greet residents and visitors when they enter the community.
• Answer the telephone, and handle all inquiries. Conduct building tours if necessary.
• Ensure that an organized, welcoming, and clean environment is maintained in the lobby and community rooms on the first floor.
• Monitor safety and security of the building to include emergency calls and door security system.
• Keep current with state and facility required annual training.
• P erform other duties as assigned .

QUALIFICATIONS

Education

High school or GED equivalent

Experience

Two years in a customer service role.

Skills

Strong organizational and excellent interpersonal and communication skills. Proficient in Excel and Word.

Able to read, speak and understand English at a 12 th grade level or higher.

Licensures and Certifications

Current First Aid and CPR certifications preferred.

WORKING CONDITIONS & PHYSICAL REQUIREMENTS

Ability to hear, speak, bend, stoop, stand, reach, push, and pull as needed.

Ability to walk up/down up to four flights of stairs.

Able to sit continuously.

Other Requirements

Professional attire required.

Able to stay beyond scheduled shift in the event of an emergency or inclement weather.

Must be of good moral character and must never have been convicted of a felony.

No person working in a Residence shall have been determined by an administrative board or court to have violated any

local, state, or federal statute, regulation, ordinance, or other law reasonably related to the safety and well-being of a

Resident at an Assisted Living Residence or patient at a Health Care Facility

We are a proud equal opportunity employer and value diversity. All employment decisions are made on the basis of qualifications, merit and business need. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, sex, sexual orientation, veteran status, or any other status protected under federal, state, or local law.

Artisan at Hudson, Hudson, Massachusetts, United States of America