Concierge

RISE Association Management Group; Houston (TX); On-site; USD 22,000 - 23,000; Full time

Job summary

RISE Association Management Group is seeking a High-Rise Concierge for a luxury condominium in Houston. You will deliver exceptional resident service, manage front desk operations, and assist with access control and resident inquiries. The role requires problem-solving, time management, and a polished professional presence.

The position is full-time with a night-focused schedule, offering competitive hourly pay and a path to contribute to a premier residential experience.

Qualifications

• High School Diploma or equivalent required; Bachelor’s in Hospitality Management or Business Administration desired.
• Minimum of one year of high-end/luxury hospitality or property management experience preferred.
• Proficiency in Microsoft Office and information systems.

Responsibilities

• Provide superb customer service at the front desk and warmly greet residents and guests.
• Maintain front desk presence, control access, and monitor cameras per procedures.
• Assist with reports, presentations, and homeowner queries using technology.
• Coordinate services including transportation, reservations, and personal errands for residents.

Skills

Verbal & written communication

Organizational skills

Friendly demeanor

Team player

Microsoft Office

Education

High School Diploma or equivalent

Bachelor’s in Hospitality Management or Business Administration

Tools

Microsoft Office

Job description

RISE Association Management Group is the best-in-class provider of property services for Texas homeowners’ associations. Our core purpose is to be of service to great communities and the people who lead them. We accomplish this through our passionate, kind, and solution-oriented team members who partner with our community leaders to build their vision, together. We specialize in working with communities with unique lifestyle offerings, facility, and infrastructure needs (to include a wide variety of amenities), and service offerings. We’re an EOS™ (Entrepreneurial Operating System) company and our organization is structured to support exceptional outcomes for our community association clients. We’re thought leaders, innovators, and problem solvers. Whatever the issue: we have an expert under this roof who can solve it. We’re a team of financial services professionals, facilities maintenance experts, risk managers, and business managers and we’re looking for the next generation of problem solvers to join us and be a part of our rapid growth. We implement intelligent solutions, exceptional service, and the RISE way so that we can create a vibrant future and quality of life today. We connect community association, financial, and facility expertise with communities who need it.

We are problem solvers and business managers who just happen to be in the business of community association management. Together, we’re capable of so much more. Together, we RISE.

Our Core Values:

• Honoring Commitments
• Precision
• Stewardship
• Being a Great Partner
• Inspire Others with Your Attitude
• Finding A Way, despite any obstacles
• Taking Ownership

Location: 77004
Pay Range: $16.00-17.00 per hour

Employment Status: Full-Time

Position Overview

We are looking to hire an effective High-Rise Concierge within a luxury High Rise Condominium setting. The High-Rise Concierge will focus to ensure that each encounter with a resident is coupled with superb customer service. The High-Rise Concierge role is fast paced, demanding and requires a high level of time management and problem-solving skills.

Key Responsibilities

• Demonstrates superior customer service at all times and a genuine desire to serve.
• Warmly greets and directs residents and guests arriving to or departing from the property.
• Maintains an active presence at the Front Desk. Monitors and announces visitors and controls access to the property.
• Reviews access control cameras frequently and reports any suspicious activity according to the Front Desk procedures.
• PowerPoint support for reports and presentations
• Technology Expert, ready to engage with systems and help homeowners with queries.
• Daily walk-throughs of the building to ensure the community is up kept and clean.
• Processing incoming mail and outgoing packages, answering questions, making recommendations, and making arrangements on items such as transportation, restaurant reservations, personal shopping, health and beauty services, and cultural events; travel and meeting planning; delivering dry cleaning; and coordinating housekeeping or other community-specific services.
• Possesses an in-depth knowledge of the attractions, nightlife, and special services of the surrounding area in order to enhance a 5-star residential-living experience.
• Maintains familiarity of all community amenities and activities. Gives directions to amenities and events within the property.
• Adheres to all Front Desk procedures including but not limited to reviewing and completing Daily Activity Reports (DAR); completing incident reports for management; and responding to emergency situations.
• Undertakes administrative tasks related to the Front Desk.
• Ensures that resident and guest concerns are resolved in a professional and timely manner. Reports to Lead Concierge and Regional Director.
• Maintains a professional demeanor and polished appearance at all times.
• Follows safety procedures and maintains a safe work environment
• Performs other job-related duties as directed.

Required Skills and Qualifications

• Experience:
  • High School Diploma or equivalency required; Bachelor’s in Hospitality Management or Business Administration desired.
  • A minimum of one year of high-end/luxury hospitality or property management experience is preferred.
• Skills:
  • Must possess excellent verbal and written communication skills.
  • Must possess strong organizational skills with the ability to effectively manage multiple priorities at once.
  • Must be friendly, and courteous, and enjoy working with a variety of people while maintaining a professional demeanor.
  • Must be a team player with a strong work ethic.
  • Proficiency in Microsoft Office and Information Systems.
• Other Requirements:
  • Ability to lift 30-50 pounds.
  • Ability to work in an upright standing or sitting position for long periods of time.

Additional Information

• Schedule:
  • Sunday 10pm-6am
  • Monday Off
  • Tuesday Off
  • Wednesday 10pm-6am
  • Thursday 10pm-6am
  • Friday 10pm-6am
  • Saturday 10pm-6am
• Pay Range: $16.00-17.00 per hour

Why Join Rise AMG?

At Rise AMG, we believe in fostering growth and creating a supportive environment where employees can thrive. As a Rise employee, you will have the opportunity to lead, solve problems creatively, and make a tangible difference in a vibrant community.