Concierge

Hershey Entertainment & Resorts Company; Hershey (PA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free Hersheypark admission

Medical, dental, and vision coverage

401K contribution

Paid time off

Job summary

The Hotel Hershey in Hershey, PA seeks a Full-Time Team Member to greet guests, coordinate services, and manage reservations with a focus on exceptional guest experiences.

With benefits including medical, dental, and vision coverage, a 401K plan, paid time off, and perks like free admission to Hersheypark, this role combines guest service excellence with a team-centered environment at a historic luxury resort.

Qualifications

• Must have 2 years of guest service experience.
• Must be 18 years of age or older.
• Must have a valid driver's license.
• Must have a high school diploma or equivalent.

Responsibilities

• Greet and direct guests, provide information on area events and attractions.
• Coordinate VIP arrivals, transportation, dining and spa reservations, and guest room amenities.
• Handle reservations, check-in/out, and process payments.
• Manage special projects as assigned.
• Perform other duties as assigned.

Skills

Guest relations

English proficiency

Communication

Organization

Education

High School Diploma or Equivalent

Driver's License

Basic CC Security

Annual Driver Check

Golf Cart Training

Job description

Join the team at The Hotel Hershey, a luxury resort best known for its refined elegance, signature services, and abundant amenities. The Hotel Hershey is situated high atop the town of Hershey and has 326 guest rooms, including 19 Villas with 98 luxury sleeping rooms, as well as 25,000 square feet of meeting and function space. The 1930's hotel is a Historic Hotel of America and a AAA Four-Diamond Award winner.

This position is responsible for responding to guest requests for services and information and coordinating special projects for The Hotel Hershey.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Greeting and directing guests and providing information concerning area events and attractions.*
• Coordinating VIP arrivals, transportation requests, dining and spa reservations, and guest room amenities.*
• Coordinating reservations, checking guests in and out, and processing card and cash payments.
• Handling special projects as assigned.
• Performing other duties as assigned.

Qualifications

• Must have 2 years of guest service experience.
• Must be 18 years of age or older.
• Must have a valid driver's license.
• Must have a high school diploma or equivalent.

Knowledge, Skills, And Abilities

• Proven employee/guest relations, communication, problem solving, and organization skills.
• Ability to speak, read, and write English.
• Keyboarding skills and PC familiarity.
• Professional image representative of property image.

Job Demands

• Work area requires the ability to adjust to seasonal temperature changes and noise.
• Physical requirements include sitting or standing at length, and communicating clearly.
• Schedule will vary according to operational needs but is primarily first and second shift. Hours may include 7AM-3:30PM and 10AM-6:30PM and 3PM-11:30PM.
• Weekends and holidays required.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer

Licenses & Certifications Required

• Basic CC Security
• Drivers License
• Annual Driver Check
• Golf Cart Training

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.