Concierge

Plazahotelelpaso; Groton (CT); On-site; USD 42,000 - 54,000; Full time

Job summary

HHM Hotels is seeking a Concierge to warmly greet guests, anticipate needs, and coordinate hotel services with a focus on memorable experiences.

The role emphasizes knowledge of local attractions, event tickets, and dining reservations, while supporting front desk operations during busy periods. Excellent customer service and familiarity with the community are required to deliver outstanding hospitality.

Qualifications

• Previous customer service experience required or equivalent training.
• Knowledge of the local community, attractions and events.

Responsibilities

• Warmly greet and acknowledge guests, proactively offering assistance.
• Provide information about local attractions and events.
• Make travel arrangements and dining reservations, and obtain tickets for events.
• Receive, store, or deliver luggage or mail.
• Carry out unusual requests and assist with special guest needs.
• Support front desk operations during peak check-in/check-out periods.
• Help monitor guest satisfaction and contribute to service excellence.

Skills

Customer service

Guest relations

Communication

Education

High School diploma

Job description

Opportunity: Concierge

Assist guests with special services, in both an anticipatory manner and upon guest request; coordinate and communicate hotel services and amenities.

Your Growth Path

Front Desk Supervisor – Guest Service Manager – Assistant General Manager

Your Focus

• Warmly greet and acknowledge guests, proactively offering assistance.
• Provide information about local attractions and events.
• Make travel arrangements.
• Make dining and other reservations, and obtain tickets for events.
• Receive, store, or deliver luggage or mail.
• Pick up and deliver items or run errands.
• Carry out unusual requests, such as searching for hard-to-find items or services.
• Work as a Guest Service Agent in the event of staffing shortages or during peak check in/out periods.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Practice safe work habits and wear protective safety equipment.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Your Background and Skills

• High School diploma or equivalent.
• Previous customer service experience required or equivalent training.
• Knowledge of the local community, attractions and events.

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing and/or sitting for extended periods, walking, lifting up to 15 pounds.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Source: HHM Hotels