Concierge

Seaton Senior Living, LLC; Frederick (MD); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

Access to wages before payday

Flexible scheduling

Paid time off and Holidays (full-time)

Comprehensive benefit package

401(K) with employer matching

Paid training

Opportunities for advancement

Meals and uniforms

Employee Assistance Program

Job summary

Seaton Senior Living, LLC is seeking a receptionist/concierge to support our residents and team. The role involves greeting residents, answering calls, relaying messages, and coordinating appointments and messages for the community.

Responsibilities include updating rosters, managing incoming mail, and assisting with move-ins/move-outs. A high school diploma or GED is preferred, with 1–3 years in customer service and basic software skills (Word, Excel) expected.

Qualifications

• High school diploma or GED preferred.
• One to three years customer service experience and/or training or equivalent.
• Proficiency with Word, Excel, etc.

Responsibilities

• Answers phones and reception duties as required.
• Takes messages and relays information to recipients.
• Greets residents and visitors and provides directions.
• Manages mail, brochures, and documents for staff and residents.
• Schedules appointments and coordinates with service providers.
• Keeps desk and entry area neat and organized.
• Maintains logs and rosters for move-ins/move-outs and guests.
• Ensures adherence to company policies and procedures.

Skills

Customer service

Time management

Education

High school diploma or GED

Tools

Word

Excel

Job description

About Seaton Senior Living

Seaton Senior Living, part of the Discovery Senior Living family of companies, is a recognized industry leader in performance, innovation, and lifestyle personalization. As one of the nation’s leading senior living operators, Seaton Senior Living serves nearly 2,000 residents across the Mid Atlantic. Our communities are located throughout the Mid Atlantic—including Pennsylvania, New Jersey, Delaware, Virigina, and Maryland—where we are dedicated to creating exceptional experiences for our residents through operational excellence, personalized care, and a commitment to enriching lives every day.

We Offer Rewarding Career Opportunities That Include

• Competitive wages
• Access to wages before payday
• Flexible scheduling options with full-time and part-time hours
• Paid time off and Holidays (full-time)
• Comprehensive benefit package including health, dental, vision, life and disability insurances (full-time)
• 401(K) with employer matching
• Paid training
• Opportunities for advancement
• Meals and uniforms
• Employee Assistance Program

Our community is looking for a Concierge to join our team.

Responsibilities

• Carries out telephone answering and reception duties as required.
• Takes complete messages with pertinent information and communicates messages to the intended recipient.
• Greets residents and visitors. Answers inquiries and gives directions.
• Collates brochures for the marketing department.
• Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff.
• Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily; Guest and Sign-In Logs as necessary.
• Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc.
• Maintains and keeps desk and entry area neat and organized.
• Organizes, distributes mail to residents, Executive Director and Department Coordinators.
• Maintains resident forms for miscellaneous credits.
• Maintains adherence to all company personnel policies and established operating policies and procedures.
• Other duties as assigned.

Qualifications

• High school diploma or general education degree (GED) preferred.
• One to three years customer service experience and/or training; or equivalent combination of education and experience.
• Proficiency with Word, Excel, etc.

EOE D/V

JOB CODE: 1007277