Concierge

Cogir Senior Living; Fairfax (VA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

Early access to paycheck

Health, Dental, Vision, Life Insurance

Paid Vacation, Holidays, Sick Leave

401K with company match

Employee Assistance Program

Job summary

Cogir Senior Living in Fairfax, VA is seeking a friendly Concierge to serve as the first point of contact for residents, families, visitors, and guests. You will provide front desk coverage, coordinate resident services, and maintain efficient operations within the community.

This role offers full-time or part-time schedules with shifts between 7 am and 10 pm, and a benefits package including health, dental, vision, and life insurance, plus 401K with company match and paid time off.

Qualifications

• Minimum 6–12 months of customer service or front desk experience in a hotel, retirement community, or office setting.
• Proficiency with Word, Excel and Outlook is expected.
• Must be friendly, professional, organized and able to multitask and maintain confidentiality.

Responsibilities

• Answer a multi-line telephone, directing calls as needed.
• Greet families, residents, guests and vendors warmly.
• Maintain visitor logs and monitor access to the community.
• Assist residents with scheduling transportation, activities or appointments.
• Support management with data entry, scheduling, and light clerical tasks.
• Order office supplies and manage routine clerical work.
• Address concerns and escalate issues to management when required.
• Complete work order requests and assist with valet service.
• Deliver packages daily to residents.

Skills

Customer service

Front desk

Communication

Multitasking

Scheduling

Education

High School Diploma

Tools

MS Word

MS Excel

Outlook

Job description

Description

Full Time and Part Time available - varying shifts between 7 am and 10 pm

Job Type

Full-time, Part-time

The Company

Cogir Senior Living, based in Scottsdale, Arizona, proudly oversees a network of senior living communities spanning 11 states nationwide. As a trusted leader in senior housing, we are dedicated to growth while maintaining our commitment to exceptional care for our residents and a supportive, growth-focused environment for our team members.

At Cogir, our culture is rooted in the core values of human focus, creativity, and excellence, which inspire us to continuously improve and achieve excellence in all we do. Join us in our mission to enrich the lives of our residents while building a meaningful and fulfilling career!

What We Offer

• Competitive wages, training, and growth opportunities.
• Early access to paycheck.
• Health, Dental, Vision, and Life Insurance.
• Paid Vacation, Holidays, and Sick Leave.
• 401K with company match.
• Employee Assistance Program.
• Generous Employee Referral Program and more.

Position Summary

The Concierge is an important part of our brand and has a dynamic role in their community as the first point of contact with our residents, families, visitors, and guests. This position will provide front desk coverage and exceptional customer service by consistently being pleasant and helpful to everyone walking through the doors and creating a welcoming and supportive environment. This position plays a key role in creating a positive experience within the senior living community by addressing inquiries, coordinating resident services, and maintaining efficient front desk operations.

Key Responsibilities

• Answer a multi-line telephone, directing calls and inquiries as needed.
• Greet all families, residents, guests, and vendors with a smile.
• Maintain outside visitor logs and monitor access to the community.
• Assist residents with scheduling transportation, activities, or appointments.
• Support management with administrative tasks, such as data entry, scheduling, or light clerical work.
• Order office supplies.
• Address resident concerns or questions and elevate issues to management when necessary.
• Complete work order requests.
• Assists with valet service for residents and guests
• Delivers packages daily for residents

Requirements

• High School Diploma or equivalent.
• Must have valid drivers license

Experience, Competencies, And Skills

• At least 6-12 months of previous customer service or front desk experience in a hotel, retirement community, or office setting is required.
• Working knowledge of various computer systems, including Word, Excel, and Outlook.
• Patience and willingness to assist our residents, visitors, and team members.
• Friendly, assertive, professional, outgoing, multitasked, and organized.
• Excellent communication skills.
• Availability to work flexible shifts, including weekends and holidays.
• Ability to maintain confidentiality and adhere to ethical standards.

Salary Description

20 -22 per hour