Concierge

Auberge; Dallas (TX); On-site; USD 42,000 - 55,000; Full time

Job summary

The Knox Hotel Employer LLC in Dallas is seeking a Concierge to deliver exceptional, personalized guest service across dining, transportation, and activities. You will be the main resource for guests, coordinating reservations and experiences with professionalism and a sharp eye for detail.

This role emphasizes anticipating guest needs, offering tailored recommendations, and coordinating with Front Desk, Bell Staff, and F&B to ensure seamless, memorable stays at the Auberge Collection property.

Qualifications

• High school diploma or equivalent required; hospitality or tourism education preferred.
• Previous experience in hotel guest services, concierge, or customer service.
• Strong knowledge of local attractions, dining, entertainment, and transport options.
• Excellent communication and interpersonal skills; ability to multitask in a fast-paced environment.
• Attention to detail and organizational skills; proficiency with hotel systems is a plus.

Responsibilities

• Welcome guests warmly and be the primary contact throughout their stay.
• Anticipate needs, learn preferences, and offer personalized recommendations.
• Provide information about amenities, services, hours, activities, and local offerings.
• Arrange reservations, transportation, attractions, tours, and other experiences.
• Respond to inquiries with urgency and professionalism; manage competing requests.
• Document guest preferences, reservations, and special arrangements for accountability.
• Coordinate with Front Desk, Housekeeping, Bell Staff, and F&B to fulfill requests.
• Follow up with guests, resolve concerns discreetly, and recover service when needed.
• Support notable guests with tailored amenities, itineraries, and personal touches.
• Handle pre-arrival planning when assigned; communicate details to operating teams.

Skills

Customer service

Communication

Multitasking

Guest relations

Problem solving

Education

High school diploma

Hospitality/Tourism education preferred

Tools

Hotel systems

Reservation platforms

Job description

Company Description

In the heart of Knox Street, a bold new way of life is taking shape. A revolutionary destination that will transform Dallas forever, The Knox, Auberge Collection will debut as the city’s most captivating new address, a tapestry of bold design envisioned by the internationally acclaimed Martin Brudnizki Design Studio. The hotel offers 140 artfully imagined guest rooms and suites, each layered with texture, glamour, and character. Guests drift between four distinctive dining and drinking venues, from an all-day salon and terrace to the magnetic hum of a hidden cocktail lounge and lively pool garden. A collection of beautifully appointed event spaces each designed for intimate gatherings and grand celebrations alike- offers an elegant backdrop to host the city’s most memorable moments. The hotel will introduce a signature Wellbeing by Auberge concept, where skin-health rituals meet cutting-edge therapies in a convivial yet serene setting.

For more information: https://auberge.com/the-knox/

Follow The Knox on Instagram @theknoxauberge

Job Description

The Concierge is responsible for delivering exceptional, personalized guest service by assisting with a wide range of requests and inquiries throughout a guest’s stay. This role serves as a key resource for information, coordination, and recommendations related to dining, transportation, entertainment, and local attractions. The Concierge contributes directly to guest satisfaction and the overall reputation of the hotel by ensuring every interaction is handled with professionalism, efficiency, and attention to detail.

• Welcome guests warmly and serve as a primary point of contact throughout their stay.
• Anticipate guest needs, learn their preferences, and offer personalized recommendations and experiences.
• Provide accurate information about hotel amenities, services, operating hours, daily activities, and local offerings.
• Arrange restaurant reservations, transportation, local attractions, entertainment, tours, and other guest experiences; confirm details and special requests.
• Respond to inquiries in person, by phone, and electronically with urgency and professionalism while managing competing requests.
• Document guest preferences, requests, reservations, and special arrangements to support consistent service and accountability.
• Coordinate with Front Desk, Housekeeping, Bell Staff, Food & Beverage, and other teams to ensure requests are fulfilled smoothly.
• Follow up with guests, resolve concerns discreetly, and apply sound service recovery to meet or exceed expectations.
• Support notable guests and special arrivals with tailored amenities, itineraries, and personal touches.
• When assigned, manage pre‑arrival planning by contacting guests, capturing preferences, coordinating arrangements, preparing itineraries, and handing off details to operating teams.

Qualifications

• High school diploma or equivalent required; hospitality or tourism education preferred
• Previous experience in hotel guest services, concierge, or customer service role preferred
• Strong knowledge of local area attractions, dining, entertainment, and transportation options
• Excellent communication, interpersonal, and problem-solving skills
• Ability to multitask and remain composed in a fast-paced environment
• Strong attention to detail and organizational skills
• Proficiency with hotel systems and reservation platforms is a plus

Additional Information

About Auberge Collection
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.
For more information: auberge.com
Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge
About Friedkin
Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.
Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.
The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.
For more information, please visit www.friedkin.com

The Knox Hotel Employer LLC is an Equal Opportunity Employer, M/F/D/V. The Knox Hotel Employer LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, The Knox Hotel Employer LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.