Concierge

Dial Senior Living; Clive (IA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Birthday & anniversary PTO

Tuition Assistance

Double pay on holidays

PTO accrual on DAY 1

Referral Bonus

Free meal during shift (Up to $260 SAV

Loyalty Incentive

Employee Recognition Program

Discounts through Verizon and AT&T

Pay Advance Program

Medical and Prescription DrugInsurance

Basic Term Life/AD&D

401k

Job summary

Dial Senior Living in Clive, IA is seeking a welcoming front desk associate to provide exceptional customer service, assist residents, guests and families, and support daily operations across departments.

You will answer calls, coordinate transportation, manage sign-in, maintain scheduling of guest suites, and help sustain a safe, friendly community. Ideal candidates have experience in customer service or hospitality and are 18+.

Qualifications

• Experience in customer service, hospitality, or senior living.
• Must be at least 18 years of age.

Responsibilities

• Welcome guests warmly and manage sign-in procedures.
• Assist residents and families with transportation and information.
• Answer phone calls, take messages, and direct inquiries.
• Be the point of contact in emergencies and maintain lobby safety.
• Maintain reservations for guest suites and dining areas.
• Receive mail/packages and distribute promptly.
• Update emergency contact lists and supply inventories.
• Handle administrative tasks and support event promotion.
• Promote teamwork to provide resident services.

Skills

Customer service

Hospitality

Communication

Multitasking

Organization

Job description

Dial is the place to love the way you work. Our team members get the opportunity to serve and learn from some of the most knowledgeable seniors. Our residents will become your family as we seek to infuse happiness into the lives of those we serve daily. You will make a difference at Dial by not only adding years to resident's lives, but life to their years.

Perks & Benefits

• Birthday & anniversary PTO
• Tuition Assistance
• Double pay on holidays
• PTO accrual on DAY 1
• Referral Bonus
• Free meal during shift (Up to $260 savings)
• Loyalty Incentive
• Employee Recognition Program
• Discounts through Verizon and AT&T
• Pay Advance Program
• Medical and Prescription Drug Insurance including Dental and Vision
• Basic Term Life/AD&D
• 401k

Position Overview

This position provides exceptional customer service and creates a welcoming environment within the community. The role supports daily operations at the front desk, assists with resident requests, and helps ensure smooth communication across departments.

Essential Job Responsibilities

• Welcome all guests warmly, determine nature of business, assist with sign-in procedure, and announce guest to appropriate personnel or resident.
• Assist residents and/or families with requests for transportation, reservations, and general information.
• Answer and direct phone calls, take messages, and respond to inquiries.
• Responds to emergency situations and is the point of contact in all emergency situations.
• Monitor lobby and common areas to ensure safety and promote a positive environment.
• Maintain reservations and schedule for guest suites, clubhouse, and private dining.
• Receive mail and packages and ensures they are distributed accurately and timely.
• Updates and maintains resident/family emergency list and contact information as changes occur.
• Receives requests for maintenance and housekeeping services.
• Perform any necessary administrative tasks such as filing, organizing, typing, data entry, envelope stuffing, addressing, or stamping.
• Help promote community events and activities to residents and guests.
• Notify supervisor when items need to be ordered, received, and maintain office supply list.
• Maintain confidentiality of resident and community information.
• Report on-the-job injuries to the supervisor before the end of the work shift on the day the injury occurs.
• Other duties as assigned.

Education, Experience And Other Requirements

• Experience in customer service, hospitality, or senior living
• Must be at least 18 years of age

Knowledge, Skills, And Abilities Required

• Basic computer skills, including phone systems
• Strong communication and interpersonal skills
• Professional appearance and demeanor
• Ability to multitask and remain organized in a fast-paced environment
• Promote teamwork in providing services to residents.

Preferred Qualifications

• Willingness to learn and help others
• Enjoyment in working with older adults

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