Concierge

Sonida Senior Living; Cleveland (OH); On-site; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k with discretionary match

Employee Assistance Program

Paid Training

PTO available day one

Job summary

A premier retirement community in Cleveland is seeking a dedicated Receptionist. You will provide exceptional customer service, greet visitors, and handle telephone inquiries. This is a full-time entry-level position with benefits including a comprehensive package, medical and dental insurance, and paid training. Ideal candidates should enjoy working with seniors and be dependable team players.

Qualifications

• Enjoy providing exceptional customer service to senior residents.
• Dependable and responsible team member.

Responsibilities

• Answer telephone and direct callers to appropriate individuals.
• Greet and direct visitors.
• Sort and forward incoming mail.
• Coordinate delivery of express mail.
• Resolve customer questions and concerns.

Skills

Customer service

Dependability

Tools

Microsoft Power BI

Job description

Find your joy here, at The Ashton at Mayfield Heights, a Sonida Senior Living community! We offer a comprehensive benefit package to include competitive wage/salary, health and dental insurance, 401k with company match & much more!

The Ashton at Mayfield Heights, a premier retirement community in Mayfield Heights, OH, provides quality care to residents in an independent living, assisted living, and memory care community.

What We Offer You

• Flexible scheduling**
• Cutting edge technology to enhance the lives of our residents and make your job easier and more effective.
  • SafelyYou - AI video technology that detects and prevents falls
  • Advanced EHR Technologies - automated care assessments eliminating busy work, helping you deliver better care
  • Sage - Improve call light response time and improvement to service and care
  • Microsoft Power BI - one stop for all data needs
• Company support for educational and learning opportunities
  • Paid referral programs for Team Member and Resident referrals
• Medical, dental, vision, and life/disability insurances*
• 401k retirement savings offering a discretionary match determined each year based on company performance
• Employee Assistance Program
• Dependent Care and FSA saving accounts
• PTO available day one
• Paid Training
• Benefit eligibility dependent on employment status
• Eligibility based on location

Receptionist Responsibilities Include

• Answers telephone and directs the caller to the appropriate individual. Also, provides information such as community address, directions to the community location, community fax numbers, company website, and other related information
• Greets and directs visitors to the community
• Receives, sorts, and forwards incoming mail
• Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.)
• Resolving customer questions and concerns

Qualifications

• Enjoy providing exceptional customer service and care to our senior residents
• Appreciate the value of being a dependable & responsible member of greater team

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industry

• Individual and Family Services