Concierge

ALG Senior; Cary (NC); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision

Paid time off

Professional development

Life insurance

Employee assistance

Job summary

Blair Memory Care Center of Cary is seeking a friendly Concierge to assist residents and visitors, ensuring a warm, helpful experience in our community.

Greet guests, coordinate transportation, and support event activities while maintaining professional standards and compassionate service at all times.

Qualifications

• High school diploma or equivalent required.
• Previous customer service or concierge experience preferred.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and priorities.
• Compassion for and a desire to work with the elderly.

Responsibilities

• Greet residents, families, and visitors warmly and assist with inquiries.
• Arrange transportation and coordinate reservations.
• Serve as central contact for residents and staff.
• Maintain high level of customer service and responsiveness.
• Perform light administrative duties and check-in/check-out procedures.
• Assist in coordinating community events and activities.
• Address concerns promptly and professionally.
• Monitor access and assist with safety and security procedures.

Skills

Communication

Interpersonal skills

Organizational skills

Customer service

Professional appearance

Office software

Compassion for elderly

Education

High school diploma or equivalent

Tools

MS Office Suite

Job description

Are you a friendly and professional individual with a passion for providing excellent customer service and creating a welcoming environment for seniors?

The Blair Memory Care Center of Cary is seeking a dedicated Concierge to assist residents and visitors at The Blair Memory Care Center of Cary, ensuring a high level of service and enhancing the overall experience for everyone in our community.

Why Join The Blair Memory Care Center of Cary?

At The Blair Memory Care Center of Cary, we foster a culture of compassion, leadership, and growth—for our residents and our team. We offer:

• Competitive pay rates
• Comprehensive health, dental, and vision insurance
• Paid time off and holidays
• Ongoing professional development opportunities
• Company-paid life insurance
• Company-paid Employee Assistance Program

Essential Duties and Responsibilities:

• Resident & Visitor Services: Greet residents, families, and visitors warmly, providing assistance with inquiries, directions, and requests to ensure a positive experience.
• Concierge Support: Offer a variety of concierge services, including arranging transportation, coordinating reservations, and helping residents with special requests or errands.
• Communication Hub: Serve as a central point of contact for residents and staff, communicating important information about community events, activities, and announcements.
• Customer Service Excellence: Maintain a high level of customer service, ensuring that all residents feel valued, heard, and well-supported in their needs and requests.
• Administrative Tasks: Perform light administrative duties such as maintaining logs, scheduling appointments, and assisting with resident or visitor check-in/check-out procedures.
• Event Coordination: Assist in the coordination of community events and activities, ensuring residents are informed and engaged.
• Problem Resolution: Address any concerns or issues promptly and professionally, ensuring that problems are resolved quickly and to the satisfaction of residents and their families.
• Safety & Security: Assist with security procedures, including monitoring guest and visitor access, maintaining a safe environment, and reporting any concerns to management.

Qualifications:

• High school diploma or equivalent (required)
• Previous customer service or concierge experience (preferred)
• Strong communication, interpersonal, and organizational skills
• Ability to manage multiple tasks simultaneously and prioritize effectively
• Compassion for and a desire to work with the elderly
• Professional appearance and demeanor
• Proficiency with office equipment and software, including Microsoft Office Suite
• Strong problem-solving and conflict resolution skills

If you’re a personable, organized, and service-oriented individual who thrives on helping others, apply today to make a meaningful difference as a Concierge at The Blair Memory Care Center of Cary!