Concierge

WELLQUEST MOUNTAIN WEST LLC; Carson City (NV); On-site; USD 32,000 - 42,000; Full time

Job summary

WELLQUEST MOUNTAIN WEST LLC seeks a friendly Concierge for our Carson City community, delivering outstanding service to residents, guests and staff. You will greet visitors, provide information, coordinate tours, answer phones, and handle clerical tasks with professionalism.

Responsibilities include booking dining and activity reservations, managing mail and deliveries, and assisting with daily operations while maintaining a safe and welcoming lobby environment.

Qualifications

• High school diploma required.
• Hospitality or concierge experience preferred.
• Excellent communication and interpersonal skills.
• Able to multi-task in a fast-paced environment.

Responsibilities

• Greet residents and visitors and provide information.
• Answer phones and direct calls to the appropriate person.
• Coordinate tours of the property for residents and guests.
• Handle mail, deliveries and clerical tasks for office operations.
• Schedule dining room and activities reservations.
• Assist with transportation coordination and special request fulfillment.

Skills

Customer service

Greet residents

Communication skills

English proficiency

Office software

Phone etiquette

Education

High school diploma

Tools

Office software

Telephone system

Copy/Fax

Job description

The essential duties and responsibilities described below are representative of those anemployee encounters while performing the basic functions of the position. While everyeffort has been made to identify the essential functions of the position, it in no waystates or implies that these are the only duties you will be required to perform. Theomission of specific statements of duties does not exclude them from the position if thework is similar, related or is an essential function of the position. Reasonableaccommodation may be made to enable qualified individuals with disabilities toperform the essential functions of the position.1. Provide all residents, guests and visitors exceptional customer service duringevery interaction whether in-person or via the telephone. Learn and know allresidents by name. Each interaction must meet or exceed the ConciergeService Standards of Excellence.2. Greet all residents and visitors. Provide information to those seekinginformation about the property. Be responsive to the needs of people whoinquire about the property and/or who are in the building for meetings withadministrative personnel. Direct visitors to appropriate office or residentapartment.3. Responsible for assisting residents, family members, and guests withgeneral requests.4. Responsible for arranging for tours of the property for individualsmaking spontaneous visits or those that have made an appointment forthe tour.5. Answer telephones, record and channel information, direct calls toappropriate individual or department, relay messages in a timely, clear,polite concise and professional manner.6. Display knowledge of the services and programs and other pertinentinformation regarding the property.7. Responsible for the mail meter, stamps, making copies, and other tasks relatedto office operations. Record receipt of packages and contact Residents for pickup.8. Effectively handle business center requests such as photocopying,faxing, shipping of mail, etc.9. Process incoming mail. Sort, but not open, property mail and distribute mailto appropriate mailboxes.10. Complete all opening and closing duties.11. Accurately take reservations for dining rooms.12. Accurately take reservations for Activities Department.13. Accurately take reservations for personal and complimentary transportation.14. Receive and accurately record all maintenance work order requests anddeliver the requests timely to the Maintenance Department.15. Monitor the Emergency Alert System and immediately respond to every call.16. Maintain the Resident Notice Binder.17. Arrange for the parking and retrieval of valet cars.18. Arrange all wake-up calls, dry cleaning, pet care, additionalhousekeeping, personal errands, car care etc, as requested by residents.19. Fulfill “personal concierge” requests such as area restaurant reservations,tee times, MapQuest directions, internet research, etc.20. Maintain reception area in a neat and orderly fashion. Ensure that receptiondesk and lobby has current property literature on display. Ensure that lobby isfree of excessive or outdated literature. Ensure that coffee and/orrefreshments are fresh and readily available.21. Ensure that all posted signage is 100% accurate, timely and free from fingerprints.22. Perform clerical duties for property staff as directed by supervisor.23. Update and assemble marketing packets for inquiries.24. Be responsive to residents’ concerns, including; responding immediately toemergency calls and notifying the appropriate persons or agencies aswarranted, promoting resident morale by answering questions and calmingdistressed residents, and referring grievances to appropriate personnel.25. Provide support to community’s marketing efforts through positive/friendlyinteraction during all property tours and telephone contact with the public, andas directed by a supervisor.26. Communicate any observed or suspected resident change of conditionto a supervisor immediately.27. Maintain a safe and secure environment for all staff, residents andguests, following established safety standards.28. Encourage teamwork through cooperative interactions with co-workers andother departments.29. Support a positive and professional image through actions and dress.30. Performs other duties consistent with the position as assigned by theBusiness Office Director, Assistant Executive Director or Executive Director.High school education is required.Minimum of two years of experience in a related position, preferably in a hospitality setting, is desired.Ability to add, subtract and multiply.Reasoning Skills: Understand issues and be able to process information for the purpose of giving and receiving feedbackExcellent communication skills, including active listening.Ability to speak, write and read English.Be proficient in basic office equipment (including a personal computer) for the purpose of accomplishing and maintaining a high level of job performance. Proficient in Office software.Be mobile and able to perform physical requirements of the job.Good physical health verified by a health screening, including a chest x-ray or an intradermal test result not more than 6 months prior or seven (7) days after employment.Displays sincere compassion towards older adults.Demonstrates genuine concern for the physical and emotional needs of older people and their families.Working Conditions: Well-lighted, safe lobby area with comfortable ventilation and temperatures.Employee must pass a criminal record clearance prior to beginning work in the community.