Concierge

b rightonrehabhc; Boston (MA); Presencial; USD 28 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Tuition reimbursement

Employee referral bonus

Health, vision, and dental benefits

401(k) with match

Employee engagement and culture comité

Company-sponsored life insurance

Employee assistance program (EAP)

Resumo da oferta

Brighton Post Acute is hiring a Concierge to serve as the first point of contact for residents, families, and staff. The role supports front-desk operations, answering calls, providing information, and coordinating messages with a courteous and professional approach.

Daily operations run 10 am to 6 pm, Monday through Friday, with a strong emphasis on customer service and creating a welcoming environment for all visitors. CNA licensure is preferred, and benefits are offered to employees.

Qualificações

• Previous customer service experience required, healthcare setting preferred.
• Strong communication skills, both verbal and written.
• Professional phone etiquette and welcoming presence.
• Ability to manage multiple priorities in a fast-paced environment.

Responsabilidades

• Answer and transfer calls courteously and accurately.
• Provide information and directions to residents, families, visitors, and staff.
• Perform clerical and front-desk duties to support facility operations.
• Greet residents, families, visitors, and vendors to create a welcoming first impression.
• Take messages, coordinate information flow, and relay to the right people.
• Serve as central point of contact for day-to-day front-desk activities.
• Maintain composure while handling multiple tasks.

Conhecimentos

Customer service

Communication

Multitasking

Phone etiquette

Formação académica

CNA license (state)

Descrição da oferta de emprego

Join our team at Brighton Post Acute as a Concierge.

Proudly supported by Marquis Health Consulting Services

Full-time 10 am to 6pm Monday through Friday

Daily Pay!

$20 to $22 an hour

At Brighton Post Acute, we believe that every interaction creates an opportunity to provide comfort, connection, and a welcoming experience. Guided by our core values of Passion, Respect, and Excellence, the Concierge serves as the first point of contact for residents, families, visitors, and staff—ensuring every guest feels valued, supported, and cared for from the moment they arrive.

Responsibilities for Concierge:

• Answer and transfer all incoming calls in a courteous, professional, and welcoming manner, ensuring clear and accurate communication.
• Provide information, direction, and appropriate assistance to residents, staff, guests, and vendors with professionalism and warmth.
• Perform a variety of clerical and administrative duties as assigned to support smooth facility operations.
• Greet and assist potential residents, families, visitors, and vendors, creating a positive and welcoming first impression of the facility.
• Manage both internal and external calls, accurately take messages, and ensure timely communication to appropriate individuals.
• Serve as a central point of contact to coordinate information flow and support day-to-day front-desk operations.
• Maintain a calm, professional presence while handling multiple priorities in a fast-paced environment.

Qualifications for Concierge:

• Current and active CNA license in the state strongly preferred.
• Previous experience in a customer service role required; experience in a healthcare setting strongly preferred.
• Strong customer service orientation with a professional presence, positive attitude, and solution-focused mindset.
• Excellent verbal and written communication skills, including professional phone etiquette.
• Ability to communicate effectively with residents, visitors, staff, and individuals at all levels of the organization.
• Experience managing multiple priorities and demands simultaneously in a fast-paced environment.
• Ability to interact effectively with individuals of varying personalities and temperaments.
• Strong initiative and problem-solving skills with the ability to address and resolve immediate concerns appropriately.

Our Core Values in Action

Passion – Creating a warm, welcoming experience for every resident and guest through genuine care and attentiveness.

Respect – Treating all individuals with dignity, courtesy, and professionalism in every interaction.

Excellence – Delivering exceptional front-line service that ensures smooth communication, positive impressions, and an outstanding overall experience.

Benefits for Concierge:

• Tuition reimbursement
• Employee referral bonus
• Health, vision, and dental benefits
• 401(k) with match
• Employee engagement and culture committee
• Company-sponsored life insurance
• Employee assistance program (EAP) resources

Join our team at Brighton Post Acute and Healthcare Center, a 78-bed Sub-Acute, and Long-Term Care facility where compassion and quality care are at the heart of everything we do. Our facility is thoughtfully designed with beautiful common spaces, creating a welcoming, home-like environment not only for our residents but also for our staff. We believe in fostering a positive and supportive workplace where employees feel valued, respected, and empowered to make a difference. Here, you'll be part of a collaborative and dedicated team that prioritizes professional growth, work-life balance, and a culture of appreciation. If you're passionate about providing exceptional care in a warm, inclusive setting, we would love for you to grow your career with us.

The facility provides equal employment opportunities to all applicants and employees and prohibits discrimination and harassment of any kind. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law. All qualified applicants are encouraged to apply.