Concierge

milk + honey; Austin (TX); On-site; USD 48,711,936 - 63,038,976; Full time

Benefits offered by this job

Health insurance

Dental plan

Vision plan

Paid time off

401k plan

Life/AD&D

Job summary

milk + honey is seeking a Concierge in Austin to deliver exceptional guest experiences, educate guests on memberships and services, and manage check-in/check-out while ensuring a smooth schedule daily.

The role requires an active listener with strong interpersonal skills, flexibility for AM/PM shifts, weekends, and some holidays, and a commitment to the brand values of kindness and connection.

Qualifications

• High school diploma or GED required.
• Experience in beauty, wellness or hospitality is preferred.

Responsibilities

• Ensure every guest experience meets the guest process and workflow from initial interaction to departure.
• Educate guests on retail offerings, memberships and enhancements.
• Check-in/out with attention to forms and history; rebook future services; keep schedule flush for efficiency.
• Collaborate with colleagues and managers to complete daily tasks and side work for seamless spa + salon operations.
• Demonstrate milk + honey's values in every interaction: integrity, excellence, kindness, inclusiveness, connection.

Skills

Warm and welcoming

Active listener

Brand ambassador

Education

High school diploma or GED

Job description

Description

Are you someone who performs intentional acts of kindness with the purpose of making the world a better place through in-person connection and intention!? If you answered yes, learn more about the Concierge role and what it takes to be a milk + honey Daymaker!

Concierge Responsibilities (include But Are Not Limited To)

• Ensure every guest experience meets the expectations of the guest process and workflow from initial guest interaction through guest departure.
• Educate guests on retail offerings, memberships and enhancements.
• Demonstrate attention to detail when checking guests in and out, reviewing forms and previous history, rebooking future services and ultimately ensuring the schedule is flush for optimal efficiency every day.
• Collaborate with colleagues and managers to complete daily tasks and side work, ensuring the seamless operation of the spa + salon.
• Exemplify milk + honey's core values in every interaction, fostering a culture of integrity, excellence, kindness, inclusiveness and connection.

Our Ideal Candidate is...

• warm and welcoming
• an active listener and multi-tasker
• a brand ambassador

Work Hours And Compensation

• Concierges work a mixture of AM and PM shifts, including weekends and some holidays.
• Compensation ranges from $17-$22 per hour depending on experience.

Benefits of Working for milk + honey:

• Competitive Compensation Plan
• Affordable Health, Dental and Vision plans after 30 days of employment (for qualifying employment status)
• Paid Time Off upon hire (for qualifying employment status)
• Matching 401k plan (for qualifying employment status)
• Company Paid Basic Life/AD&D
• Internal Growth + Mobility
• Hyperclean Environment free of harsh toxins
• Generous discounts on Spa, Salon, and medSPA treatments and products
• Ongoing Training Opportunities and Continued Education
• Tenure Bonus Program
• Employee Referral Bonus
• LA Fitness Discount
• Return-to-Work bonus for new parents following Maternity Leave (for qualifying employment status)
• Paid volunteer time off opportunities

Why You’ll Love It Here

• Embrace Kindness: Work in a supportive environment where your well-being and the well-being of our guest come first.
• Foster Connection: Build deep, meaningful relationships with guests and team members while creating stunning looks that boost confidence.
• Integrity at Every Turn: Deliver high-quality services that you can be proud of, knowing that we hold ourselves to the highest ethical standards.
• Celebrate Inclusiveness: Join a diverse team where everyone’s unique style and perspective are celebrated.
• Pursue Excellence: Thrive in a space where ongoing education, creativity, and personal growth are at the heart of everything we do.

Requirements

• High school diploma or GED.
• Experience in beauty, wellness or hospitality is preferred.
• Must be able to stand for the full duration of scheduled shifts while remaining attentive to guest needs.
• Efficient multitasking and organization skills.
• Strong interpersonal communications skills and attention to detail.
• Ability to use discretion with guest information.
• Strong problem-solving capabilities.
• Available to work nights, weekends and some holidays
• Commitment to adhering to milk + honey's policies and procedures, embracing any protocol changes with diligence and professionalism.
• Ability to sustain physical activity throughout scheduled shifts, with a keen ear for understanding guests' needs and the capacity to lift up to 25lbs.

milk + honey holdings, llc is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.