Concessions Team Member

San Mateo County Event Center; San Mateo (CA); On-site; USD 22,000 - 26,000; Part time

Job summary

The San Mateo County Event Center is seeking a friendly cashier to help operate the POS system (Toast) and process cash, credit, and debit payments during events. This as-needed role supports concession operations and requires delivering excellent guest service with accuracy and a positive attitude.

Responsibilities include greeting guests, taking orders, upselling where appropriate, maintaining clean concession areas, and following health and safety guidelines.

Qualifications

• Customer service experience in hospitality, food service, or retail.
• Ability to greet guests, answer questions and upsell when appropriate.
• Strong written and spoken communication skills.

Responsibilities

• Greet guests and take orders
• Share menu information, answer questions, and upsell when applicable
• Enter orders into Toast POS and process payments
• Coordinate with the cook to ensure hot food reaches guests quickly
• Respond promptly to guest needs with a positive, solution-focused attitude
• Keep concession area clean and organized
• Restock food and beverage supplies with proper storage procedures
• Follow health and safety regulations to keep guests and staff safe
• Support teammates and management during busy times
• Pitch in wherever needed, as directed by Supervisor or Manager

Skills

Customer service

Cash handling

Communication skills

Teamwork

Education

High school diploma or equivalent

Tools

Toast POS

Job description

Job Summary

The San Mateo County Event Center is a public assembly facility that hosts a wide variety of events and produces the San Mateo County Fair and runs the Jockey Club - A satellite wagering facility for horse racing, as well as a full-service food service operation. The cashier is responsible for operating the POS/Cash register smooth flow of customer traffic.

This is an as-needed position, where the schedule will be determined based on specific events or projects, with no regular or set hours.

Essential Functions/Responsibilities

• Greet guests warmly and take their orders
• Share information about menu items, answer questions, and upsell in applicable situations
• Enter orders into the point-of-sale system (Toast) and accurately process cash, credit, and debit payments
• Coordinate with the cook to make sure hot food reaches guests quickly and correctly
• Respond to guest needs promptly and resolve concerns with a positive, solution-focused attitude
• Keep the concession area, including counters, food displays, utensils, tables, and floors, clean and organized
• Restock food and beverage supplies, following proper storage and handling procedures
• Follow all health and safety regulations to keep guests and staff safe
• Support teammates and management, especially during busy times
• Pitch in wherever needed, as directed by Supervisor or Manager

Qualifications

• Preferred 1-3 years customer service experience in a hospitality, food service, or retail environment
• Experience handling credit card transactions
• Strong customer service and communication skills, both spoken and written
• Ability to work efficiently and stay composed under pressure
• A positive attitude, with the ability to build good working relationships with managers, co-workers, and guests, and to work independently or as part of a team
• Reliability and accountability in meeting job responsibilities
• Flexibility to work as needed schedule
• Irregular hours, including evenings, weekends, holidays, and overtime as needed

Minimum Requirements

• Any combination of education, experience and training that would provide the required knowledge and abilities to perform the responsibilities of this position. One year of customer. High school diploma or equivalent.
• Ability to obtain valid Food Handlers and Responsible Beverage Server certifications within 30 days of employment.

Physical Demands

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, and walk. The employee is frequently required to make repetitive hand movements to perform daily duties. The employee is occasionally required to reach with hands and arms and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 50 pounds. May be exposed to grease, smoke, fumes, solvents, chemicals, heat, and sharp objects. Must be able to speak, hear, and see. Vision requirements are close vision, distance vision, peripheral vision, and the ability to adjust focus. Work may be conducted outdoors, and employees may be exposed to various weather-related conditions.