Concessions Supervisor - Zulu Grille

kalaharijobs; Round Rock (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Promotion from within

401(k) matching

Health, dental, and vision coverage

Employee appreciation events

Education assistance

Job summary

Kalahari Resorts & Conventions in Round Rock, TX, is seeking a Concessions Supervisor for Zulu Grille. You will lead concessions staff, support Restaurant Manager and ensure guest service excellence in a fast-paced resort setting.

The role requires prior restaurant experience and ability to communicate effectively in English. Bi-lingual skills are a plus. Join a team dedicated to high standards and guest satisfaction.

Qualifications

• Front-of-house supervisory experience in a hotel or resort is preferred.
• Prior restaurant experience in a full-service setting is required.
• Strong English communication skills, reading and writing.
• Bi-lingual skills are a plus but not required.

Responsibilities

• Supervise the concessions team and support restaurant management.
• Assist during peak periods to maintain guest service standards.
• Coach and train staff to improve performance and efficiency.
• Ensure equipment, cleanliness, and maintenance follow standards.

Skills

FOH supervision

Restaurant operations

English proficiency

Job description

Help Deliver the Kalahari Experience

At Kalahari Resorts & Conventions, we don’t just create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality.

But we’re more than a resort. As a family-owned company, our Promise is simple: Lead with Love. This means caring deeply for our guests, associates, and communities—treating people like family, giving back generously, and creating spaces where everyone feels valued.

Through our partnership with charity: water, we’re also committed to bringing clean water to one million people in Africa.

Concessions Supervisor - Zulu Grille

Kalahari Resorts & Conventions is seeking a Concessions Supervisor for Zulu Grille. In this role, you will be responsible forproviding supervision, leadership and support to the Concessions department. To assist in all functions and aspects of department management. To manage and maintain guest satisfaction in the concession areas.

As part of our leadership team, you’ll embody our Promise to Lead with Love—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You’ll ensure high-quality service, consistent product standards, and a welcoming atmosphere. You’ll provide leadership, support teamwork, and foster a positive and efficient work environment for associates.

Key Responsibilities

• Support the Restaurant Manager, Assistant Manager, and F&B Director and understand completely all policies, procedures, standards, specifications, guidelines and training programs for all food and beverage outlets within the Resort, communicating expectations and enforcing those policies and procedures with restaurant associates.
• Fill in where needed (as associate) to ensure guest service standards and efficient operations are met daily.
• Continually strive to develop, coach, and train your staff in all areas of professional development.
• Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance programs.

What We’re Looking For

• General food and beverage knowledge, involving at least 1 year of front-of-the-house operations and/or supervisory positions in a hotel or resort setting is preferred.
• Prior restaurant experience in a full-service restaurant is required.
• Must be able to communicate, read, write, and speak English effectively. Bi-lingual skills are preferred but not required.
• State or Local Law may require a certificate upon completion of an alcohol awareness/safety class as well as state-certified proper food handling certification.

A Sampling of Our Benefits

Our team enjoys a comprehensive benefits package, including:

• Career growth opportunities with promotion from within
• 401(k) matching, paid time off, and holiday compensation
• Health, dental, and vision coverage for full-time associates
• Employee appreciation events, discounts, and perks at all resorts
• Education assistance programs to help advance your career

Be Part of Something Extraordinary

At Kalahari, we believe the best leaders Lead with Love—because love builds trust, inspires growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognized by Forbes as one of America’s Best Midsize Employers, America’s Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.

Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA

Kalahari Resorts & Conventions is an Equal Opportunity Employer.