Concessions Supervisor | Part-Time | Angel Of The Winds Arena

Oak View Group; Everett (WA); On-site; USD 10,000 - 60,000; Part time

Job summary

Oak View Group is seeking a Concessions Supervisor to ensure the smooth operation of concession locations. This role involves supervising employees, managing inventory, and ensuring compliance with service policies while fostering a positive environment. Candidates will need to have effective communication skills and a valid food handling certificate.

Benefits

401(k) Savings Plan

401(k) matching

Qualifications

• Ability to communicate effectively in a welcoming manner.
• Demonstrated ability to work well in fast-paced environments.
• Familiar with concession locations and their operational procedures.

Responsibilities

• Manage concession setups and ensure cleanliness and operations.
• Monitor alcohol service compliance during events.
• Oversee staff performance and provide mentorship and training.

Skills

Communication

Teamwork

Cash Handling

Inventory Management

Education

Valid food handling certificate

Alcohol service permit (if required)

Job description

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Overview

The Concessions Supervisor is responsible for assisting with the overall effective operation of assigned concession locations including food preparation and production, inventory, cash control, total compliance with alcohol service policies, cleaning, safety, guest service, employee/volunteer supervision, and closing duties. The Concessions Supervisor will provide limited oversight of employee performance issues. The focus will be on lending support to the Location Managers and NFP Stand Leaders to ensure that all aspects of concessions operations within the assigned sector are fully operational. The majority of the Floor Supervisor’s time will be spent actively mentoring, training and helping employees and volunteers meet company quality standards, and in promoting a positive, enthusiastic and cooperative work environment.

This is a key position for the effective operation of our business; the employee must maintain excellent attendance and be available to work events as scheduled per business need. Concessions Supervisors are assigned a specific geographical sector of the venue. In order to monitor all assigned locations, extensive and continuous walking and standing are required. A critical aspect of this position is the Supervisor’s ability to instill a positive and enthusiastic quality to the work environment, consistent with the prevailing atmosphere of the sports and entertainment industry.

This role will pay an hourly rate of $22.00-26.00

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching

This position will remain open until September 26, 2025.

Responsibilities

• Responsible for ensuring set-up of all concession locations within the assigned sector has been completed prior to doors. Set-up duties include: verifying opening inventory; assigning duties to concession workers (employee/volunteer); ensuring cleanliness and sanitation standards are met; verifying that location is clean and all equipment is operational, and that dispensing equipment has been tested; ascertain levels of food production based upon projected guest attendance has been met; and ensuring that the Stand Leader has followed proper procedure for distribution and handling of cash.
• Monitor alcohol service throughout events to ensure 100% compliance with venue Alcohol Service policy. Report any alcohol service or compliance issues to Floor Supervisor/Concessions Supervisor/Manager immediately. Responsible for relaying designated alcohol service cut-off times to assigned locations and enforcing deadline.
• Responsible for ensuring effective operation of location during event: Monitors inventory/product levels, anticipates extra stock/product, oversight of employee breaks, sign-in/out sheet, employee meals; ensures designated number of POS are open.
• Responsible for ensuring Stand Leader has verified and tracks all product, including transfers, discards/spoilage, and that these are accurately reflected in the closing procedures, ensures that the Stand Leader maintained proper product levels while minimizing overproduction.
• Ensure event staff and volunteers are aware of work place expectations; provide on-going assistance and mentoring to event staff and volunteers; promote a positive, enthusiastic and cooperative workplace environment by working side-by-side with staff and volunteers; reinforce procedures and practices through repetition; lead by example and provide on-going constructive feedback.
• Report disciplinary issues, accidents, incidents, illnesses or serious performance issues to Concession Manager immediately. The Concessions Supervisor is responsible for supporting staff and volunteers through mentoring and training; disciplinary or on-going performance issues should be deferred to MOD.
• Oversee closing of locations in assigned sector; ensure location, equipment and utensils are clean; product is properly stored or returned to Commissary; perishables are refrigerated; ensure Stand Leader has properly counted and reconciled cash with inventory; ensure cash has been delivered to Vault. The Floor Supervisor will authorize final closing of assigned locations.
• Responsible for providing limited direct supervision to LMs/CSRs/Concession Cooks/ NFP Volunteers. Able and willing to cover the function of any open position to assure location is fully operational and company standards of speed of service and guest satisfaction are met; hands-on supervision includes the ability and willingness to assist with cleaning, if required.
• Responsible for documenting in writing any problems with concession equipment or needed repairs for assigned locations at the end of the event.
• Participate in NFP Orientations, New Hire Orientations and LM in Training sessions as needed.
• Must show demonstrated ability to meet the company standard for excellent attendance.

Qualifications

• Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment.
• Ability to speak, read and write in English.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Familiar with and thorough working knowledge of all existing concessions locations (geographical location, equipment, evacuation procedures, adjacent employee and guest areas, and facility access.
• Possess valid food handling certificate and alcohol service permit if required by state and federal regulations.
• Thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to Ovations concession operations.
• Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory.
• Ability to handle cash accurately and responsibly.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens ourpeople, improves ourservice, and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.