Concessions Stand Lead (Part-Time)

Dickies Arena; Fort Worth (TX); On-site; USD 25,000 - 45,000; Part time

Job summary

An established industry player in event management is seeking a Concessions Stand Lead to oversee operations at a state-of-the-art arena. This part-time, event-based role involves managing a team, ensuring food safety, and delivering exceptional customer service during various events. You will play a crucial role in creating memorable experiences for guests while working in a dynamic environment. If you thrive in fast-paced settings and have a passion for hospitality, this opportunity is perfect for you. Join a team dedicated to excellence and be part of an exciting venue that hosts a variety of events.

Qualifications

• Minimum 2 years of leadership experience in fast-paced hospitality.
• Strong attention to detail and excellent interpersonal skills.

Responsibilities

• Oversee concession stand operations and manage staff assignments.
• Ensure food safety, sanitation, and excellent customer service.

Skills

Leadership in hospitality

Customer service

Attention to detail

Interpersonal skills

Ability to lift 50lbs

Education

High School Diploma or equivalent

Experience in hospitality

Tools

POS system

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

Career Opportunities with Multipurpose Arena Fort Worth

Trail Drive Management Corp. – Dickies Arena of Fort Worth, TX
Dickies Arena is a 14,000 seat, spectacular multipurpose venue located adjacent to the Will Rogers Memorial Center campus in Fort Worth, Texas. The arena will be owned by the City of Fort Worth and managed by the not-for-profit operating entity, Trail Drive Management Corp (TDMC). The state-of-the-art arena, scheduled to open in November 2019, will host concerts, sporting events and family entertainment, and will be the new home to Fort Worth Stock Show rodeo performances.

Reports to: Manager of Concessions, Club Seats, Vending & Rodeo Boxes

Job Description
The Concessions Stand Lead is responsible for overseeing a Concession Stand, including, but not limited to, pre-event setup, event day operations and associated administrative paperwork. A primary function of this position is to serve as a team member liaison and support the development and implementation of new ideas, practices and policies throughout each operation. The Concessions Food & Beverage Stand Lead reports to the Concessions Management Team and is a part-time, event-based position located within the Food and Beverage Department of Dickies Arena. Hours for this position fluctuate depending upon arena event schedule. In-person and predictable attendance is required.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Have complete knowledge of all menu items, production specifications, ingredients, cooking times and presentations.
• Conduct pre-event & post-event inventory counts.
• Ensure the setup for FOH equipment, stanchions, back of house equipment, etc.
• Assign duties to assistant leads, cashiers, counter workers, bartenders, bar backs, runners and vendors as appropriate.
• Understand and ensure proper execution of responsible alcohol service.
• Understand and maintain proper sanitation and food safety.
• Ensure proper documentation is completed for each shift; including but not limited to: temperature logs, inventory sheets, void sheets, spoilage tracking, etc.
• Provide oversight to all concession operations and monitor/support expeditor efforts, food timing, cashier/server efficiency & hospitality, etc.
• Assist the Concessions Management Team with training of team members.
• Assist with in-event coaching regarding proper practices/procedures; communicate with management following each shift.
• Verify all side work has been completed properly and in an appropriate amount of time.
• Monitor food and beverage quality and presentation throughout the event.
• Monitor stand wait times and escalate concerns when necessary.
• Maintain organization and cleanliness of all storage areas.
• Conduct end of the night walk-throughs to ensure all inventory is secured and all spaces reflect proper sanitation and appearance standards.
• Be comfortable with the arena and assist guests.
• Help maintain and ensure excellent customer service.
• Other responsibilities as deemed appropriate by the Management Team at Dickies Arena.

Supervisory Responsibility
Exercises general supervision over clerical, administrative and professional staff assigned to the department.

Physical Demands
While performing the essential functions of this job, the employee will frequently operate a computer and other office devices. Employee will constantly move about inside and outside various areas of the facility before/during/after events. Employee must communicate via telephone, radio and in-person with others. Employee will regularly spend most of their shift standing and walking, with limited to no sitting. Employee may occasionally be required to lift and/or move up to 50 pounds. Employee must be comfortable with raised volume and/or dark lighting in specific event settings.

Additional Eligibility Qualifications

• Must be a minimum of 18 years of age.
• 2 years of experience in a leadership role in a fast-paced hospitality environment preferred.
• Previous experience with a POS system preferred.
• Proficient in Microsoft applications (Word, Excel, PowerPoint and Outlook).
• Strong attention to detail.
• Excellent interpersonal skills and diplomacy.
• Ability to establish and maintain effective relationships with fellow workers and supervisors.
• Ability to lift, push, and pull up to 50lbs.
• Flexible schedule – nights, weekends and holidays.
• Must be able to work in an environment with fluctuating temperatures.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.