Concessions Stand Lead

Sodexo; DeKalb (IL); In loco; USD 26.000 - 27.000; Part-time

Descrizione del lavoro

Sodexo at Northern Illinois University is seeking a Concessions Stand Lead to manage on-site operations during events, direct concession staff, and maintain service standards at peak times.

You will work with the Concessions Supervisor on staffing, training, and guest satisfaction, ensuring safety and compliance across shifts. This part-time role requires a HS diploma and 1–3 years in concessions or customer service.

Competenze

• High School diploma or GED required.
• 1–3 years in concessions, food service, or customer service required.
• Prior lead experience preferred.
• Must meet minimum age requirements to lead alcohol service.

Mansioni

• Lead on-stand operations for assigned concession locations during events.
• Guide and support staff during peak service periods.
• Address guest concerns and escalate issues to supervisor when needed.
• Communicate staffing needs, shortages, or supply issues to leadership.

Conoscenze

Leadership

Customer service

Communication

Staff training

Formazione

High School diploma or GED

TIPS certification

Food handler certification

Descrizione del lavoro

Concessions Stand Lead

Location: NORTHERN ILLINOIS UNIVERSITY- 93206001

Workdays/shifts: Varying shifts, days/hours (open availability preferred). More details will be provided during the interview process.

Employment Type: Part-time

Pay Range: $18.75 - $19.00

Working with Sodexo is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact. You belong in a company that allows you to act with purpose and thrive in your own way.

What You’ll Do:

As a Concessions Stand Lead at Sodexo, you will provide on-site leadership for an assigned concession stand or location during events. This role supports daily stand operations by directing concession staff, maintaining service standards, and ensuring efficient execution during high-volume periods. The Concessions Stand Lead works closely with the Concessions Supervisor to support staffing, service flow, and guest satisfaction.

Concessions Stand Leads are actively involved in operations and serve as the primary point of contact for staff assigned to their stand. This role is specific to event-based concessions environments and focuses on speed of service, accuracy, cleanliness, and compliance.

Responsibilities include:

• Serve as the on-stand lead for assigned concession locations during events.
• Provide guidance and support to staff during peak service periods.
• Address basic guest concerns and elevate issues to the Concessions Supervisor when appropriate.
• Communicate operational needs, staffing issues, or supply shortages to leadership.
• Support onboarding and training of concession staff.
• Ability to frequently lift and move up to 35 pounds and occasionally lift and move up to 40 pounds.
• Attends work and shows for scheduled shift on time with satisfactory regularity
• Other duties may be assigned and can differ among accounts, depending on business necessities and client requirements.

What You Bring:

• High School diploma, GED, or equivalent experience required.
• Minimum of 1–3 years of concessions, food service, or customer service experience required.
• Prior lead experience preferred.
• Must meet minimum age requirements to lead alcohol service based on local and state regulations.
• Must maintain a valid TIPS (Training for Intervention Procedures, TEAM (Techniques for Effective Alcohol Management), or equivalent alcohol-service certification, and comply with all state‑specific alcohol training requirements.
• A food handler certification may be required based on state or local regulations.

What We Offer:

Flexible and supportive work environment, so you can be home for life’s important moments.

Access to ongoing training/development and advancement opportunities to turn your job into a career.

Full array of benefits that support you and your family’s wellbeing, including paid time off, holidays, medical, dental, vision, tuition reimbursement, 401k, discount programs, and more.

In addition to Sodexo’s standard, some locations may offer additional site‑specific benefits, including free “shift” meals (and/or allowances/per diems), uniforms, safety shoes, public transportation support and/or parking.

Overall, Sodexo strives to offer comprehensive summaries of our benefits packages and detailed descriptions of the positions candidates are applying for. However, due to the contractual nature of our business, some job duties and employee benefits may vary based on the unit/work location. We encourage you to discuss any questions about Sodexo’s benefit offerings during the interview process.

Who we are:

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace culture and belonging as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Should you need assistance with the online application process, please complete this form.