Concessions Stand Attendant

Duluth Entertainment Convention Center Inc.; Mission (KS); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a vibrant team at an established venue that hosts a variety of events, from concerts to sporting events! As a Concession Stand Attendant, you will provide exceptional service to guests, ensuring their experience is enjoyable. Your role involves taking orders, preparing food, and managing payments using a point-of-sale system. This position offers flexible hours, primarily during afternoons, evenings, and weekends, making it ideal for those looking to earn while engaging in a dynamic environment. If you thrive in fast-paced settings and enjoy working with people, this opportunity is perfect for you!

Benefits

Free Parking

Public Employee Retirement Account (PERA)

Optional Minnesota Deferred Compensation Plan

Qualifications

• Minimum one year of customer service experience in food service.
• Experience with point-of-sale systems and cash handling.

Responsibilities

• Serve customers and take orders at the concession stand.
• Prepare food items and maintain cleanliness of the stand.
• Process payments using the point-of-sale system.

Skills

Customer Service Skills

Communication Skills

Time Management

Problem-Solving

Teamwork

Education

Customer Service Experience

Tools

Point-of-Sale System

Job description

• Events with gratuities $13/hour + gratuities | average $17-$30 per hour
• Events without gratuities $17/hour

Job summary
Concession Stand Attendants use exceptional customer service skills and take orders, serve customers their food and beverage orders, and process payments using the point-of-sale system. The position is scheduled during sporting events, concerts, conventions, arts and entertainment, and any event that requires concession services.

Requirements and Competencies

• Ability to maintain effective and positive communication skills.
• Ability to ensure a high level of customer service.
• Ability to adapt to changes, delays, or unexpected events.
• Ability to move quickly throughout the facility to different event spaces.
• Ability to work at a fast pace.
• Ability to stand for long periods of time.
• Ability to work in spaces with fluctuating temperatures, from hot and humid to cold.
• Ability to resolve problems and manage difficult situations as needed.
• Ability to follow detailed instructions, either written or verbal.
• Excellent time management and organizational skills.
• Ability to work well in a team-oriented environment.

Preferred Education and Experience

• A minimum of one year of customer service experience in the food service industry.
• A minimum of one year of point of sale and cash handling experience.
• Experience using a point-of-sale system.

Essential Functions

• Serve customers from a clean and well-stocked concession stand.
• Be familiar with and able to discuss with customers the entire concessions menu and prices.
• Itemize totals for service using the point-of-sale system and process payments.
• Prepare food items such as popcorn, hot dogs, nachos, beverages and other concession stand items.
• Stock and replenish condiments.
• Work as a team to complete duties, for example, opening and closing procedures.
• Maintain the cleanliness of the concession stand and follow all safety and sanitation procedures and policies.
• Perform opening and closing duties, and required projects as directed by a supervisor.
• Perform stocking duties in the concession stands and commissary before and during events.
• Assist with maintaining all equipment and products in a neat, clean, and orderly manner, following appropriate procedures.
• Follow all health, safety, and sanitation protocols.
• Work productively and positively in a team-oriented environment.
• Attend all required employee meetings and trainings, virtually and in-person.

Schedule
Shifts vary according to the event schedule and are mainly afternoons, evenings and/or weekend shifts, and may include some holidays. Availability for UMD Men’s Hockey games is essential. This position will average 10-20 hours per week.

Uniform
The required dress may fluctuate based on the events within the DECC.
Casual/Sport/Concert Events – The DECC will provide shirts with the DECC logo. Employees must provide jeans and comfortable footwear.
Formal Events – Business professional attire will be the standard, but there can be fluctuation based on event themes and tone. The DECC will provide required uniforms, such as shirts, and the employee must provide appropriate pants, such as black pants.

Supervisory Responsibilities
None

Work Environment
The majority of work will be performed indoors; some events will be held outdoors in different seasons. Many of the work areas will fluctuate from moderate to loud noise levels. The temperature in the work areas can fluctuate from extremely hot and humid (80-90 degrees) to cold, such as outdoor winter weather in freezing temperatures.

Physical Demands
This position will require someone that is able to stand on their feet for many hours at a time, moving quickly to different places in the facility based on event needs. Often, multiple events are taking place at the same time, and there will be a lot of walking to the different event spaces. The employee will need to use their hands frequently, and be able to see, hear, and speak often. This position will require bending and maneuvering, and the ability to move and lift to 50 pounds at times.

Additional Eligibility Requirements

• Must be 16 years of age or older.
• Successful completion of reference checks.
• Successful completion of a background check.
• Successful completion of a drug test, if applicable.

Work Authorization/Security Clearance Requirements
The DECC uses USCIS Form I-9 to verify the identity and employment authorization of individuals hired for employment. On the form, an employee must attest to his or her employment authorization. The employee is required to present the DECC with acceptable documents evidencing identity and employment authorization at the time of hire. The DECC will examine the employment eligibility and identity document(s).

At-Will Employment
This position is at will. This means if you are offered the position and accept, your employment with the DECC is for an indefinite period of time and it is subject to termination by you or the DECC, with or without cause, with or without notice, and at any time. Nothing in this job description or any other policy of the DECC shall be interpreted to be in conflict with or to eliminate or modify in any way, the at will employment status of this position.

EEO Statement
The DECC is an Equal Opportunity Employer. In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualification and ability. The DECC does not discriminate in employment practices on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation or any other characteristic protected by law. The DECC will follow any state or local law that provides greater protection.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

FLSA Classification
Non-Exempt

Type of Position
Part-Time

Type of Employment
At-Will

Department
Concessions

Reports to
Concession Manager, Front of House

Travel Required
No

Free parking
Public Employee Retirement Account (PERA) – Pension Plan – with employer match
Optional Minnesota Deferred Compensation Plan

The Duluth Entertainment Convention Center (DECC) is a collection of ten venues hosting conventions, meetings, sports, arts, and entertainment right on the waters of Lake Superior in vibrant Canal Park. The DECC offers spectacular views of the Duluth Aerial Lift Bridge and excellent walkability.

Steps away from charming Canal Park and Downtown Duluth, guests enjoy shops, restaurants, and easy access to hotels. The Duluth Lakewalk and Bayfront Festival Park are just outside our doors.

Home to Duluth Superior Symphony Orchestra, the Minnesota Ballet, UMD Men’s and Women’s Bulldog Hockey, the Olympic gold-winning Duluth Curling Club, and the William A. Irvin floating museum / Duluth Haunted Ship, the DECC is the heart of regional entertainment.

Our commitment to sustainability means that all the events we host bring economic and environmental benefits to our city.

Mission:
We host events, create experiences, and drive our regional economy.