Concessions Manager

ASM Global-SMG; Wichita (KS); On-site; USD 42,000 - 65,000; Full time

Job summary

Legends Global is seeking an experienced Concessions Manager to oversee concessions operations at INTRUST Bank Arena and provide premium services at Capitol Federal Amphitheater. You will supervise staff, manage inventory, determine menus and pricing in collaboration with management, and ensure safe, compliant food service across multiple venues in Wichita and surrounding facilities.

Candidates should have ServSafe certifications or the ability to obtain them, and experience with ABIMM

Qualifications

• Bachelor’s Degree from a four‑year college or university, desired.
• 1 to 2 years’ related experience and/or training, or an equivalent combination of education and experience.
• Previous management experience in a similar venue.

Responsibilities

• Supervise concessions employees in the preparation and service of food and refreshments, as well as clean‑up.
• Assist in the training of concessions employees engaged in preparing and cooking food to ensure high quality, efficient and profitable food service.
• Create a positive customer experience and maintain a pleasant attitude when working with staff and customers.
• Work with Warehouse Manager to purchase concessions product according to anticipated demand and familiarity with public taste in food and beverages.
• Work with Director to determine the menu and price.
• Direct food storage, preparation, and serving of retail products by workers at concession stands.
• Assign concessions workers to locations.
• Tabulate receipts and balance accounts, and generate reports for Finance as needed.
• Inventory all products located in concession stands, on hand at end of each day or other designated period.
• Work within guidelines for food and labor costs.
• Comply with Corporate initiatives, Health Department and ABC regulations.
• Schedule team using ABIMM for events and day work as needed.
• Provide premium services and backstage catering to Capitol Federal Amphitheater.
• Staff and manage team working at Capitol Federal Amphitheater for events, and as needed for catering events in the Lodge.
• Oversee all NPO groups including scheduling, time‑keeping, Payroll, and NPO contract management.
• Work with Director to complete monthly cash handling procedures including reconciling petty cash and vault reconciliation.
• Work extended and/or irregular hours including nights, weekends and holidays as needed.
• Ensure regular attendance as an essential job function.
• Work at all Legends Global facilities in Wichita and Andover.
• Perform other duties as assigned.

Skills

Cost control

Communication

Team management

Staff training

Cooking/food service training

Background check

Education

Bachelor’s Degree (BA) from a four‑year college or university

1–2 years’ related experience

Managerial experience in a similar venue

Tools

Excel/Office 365

Clover Sport POS

ABIMM time‑keeping

Recruiting software

ABIMM

Job description

SUMMARY

Position is responsible for managing the concessions operations of INTRUST Bank Arena. Manages food preparation and service operation for multiple concessions and portables. Responsible for inventory control with an emphasis on production needs. Manages staff, hiring, scheduling and training. Provides premium services and backstage catering at Capitol Federal Amphitheater.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supervise concessions employees in the preparation and service of food and refreshments, as well as clean‑up.
• Assist in the training of concessions employees engaged in preparing and cooking food to ensure high quality, efficient and profitable food service.
• Create a positive customer experience and maintain a pleasant attitude when working with staff and customers.
• Work with Warehouse Manager to purchase concessions product according to anticipated demand and familiarity with public taste in food and beverages.
• Work with Director to determine the menu and price.
• Direct food storage, preparation, and serving of retail products by workers at concession stands.
• Assign concessions workers to locations.
• Tabulate receipts and balance accounts, and generate reports for Finance as needed.
• Inventory all products located in concession stands, on hand at end of each day or other designated period.
• Work within guidelines for food and labor costs.
• Comply with Corporate initiatives, Health Department and ABC regulations.
• Schedule team using ABIMM for events and day work as needed.
• Provide premium services and backstage catering to Capitol Federal Amphitheater.
• Staff and manage team working at Capitol Federal Amphitheater for events, and as needed for catering events in the Lodge.
• Oversee all NPO groups including scheduling, time‑keeping, Payroll, and NPO contract management.
• Work with Director to complete monthly cash handling procedures including reconciling petty cash and vault reconciliation.
• Work extended and/or irregular hours including nights, weekends and holidays as needed.
• Ensure regular attendance as an essential job function.
• Work at all Legends Global facilities in Wichita and Andover.
• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES

• Directly supervise all employees in concessions.
• Carry out supervisory responsibilities in accordance with Legends Global policies and applicable laws.
• Interview, hire, train employees; plan, assign and direct work; appraise performance; reward; discipline employees in conjunction with Human Resources; address complaints and resolve problems.

SKILLS REQUIRED

• Demonstrated ability to control costs, generate increased revenue and manage accounts payable/receivable and financial reporting.
• Strong written, verbal and interpersonal skills.
• Ability to navigate constant change.
• Ability to function in a fast‑paced, team‑oriented environment.
• Ability to train workers in preparation and cooking food to ensure high quality, efficient and profitable food service.
• Ability to manage several direct reports.
• Must be able to pass a background/credit check.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

• Bachelor’s Degree (BA) from a four‑year college or university, desired.
• 1 to 2 years’ related experience and/or training, or an equivalent combination of education and experience.
• Previous management experience in a similar venue.

COMPUTER SKILLS

• Experience working with Excel, Word and Outlook Microsoft 365, preferred.
• Experience with POS software used in F&B, preferably Clover Sport.
• Experience with recruiting software and time‑keeping software, ABIMM preferred.

CERTIFICATES, LICENSES, REGISTRATIONS

• ServSafe Manager Certification, or the ability to obtain within first 90 days.
• ServSafe Alcohol Certification, or the ability to obtain within first 90 days.
• ServSafe Allergen Certification, or the ability to obtain within first 90 days.

PHYSICAL DEMANDS

While performing the duties of this position, the employee is regularly required to stand; use hands to finger, handle or feel and reach with hands and arms. The employee must regularly lift and/or move up to 50 pounds.

NOTE

The essential responsibilities of this position are described under the headings above. These responsibilities may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies these are the only duties to be performed by the employee occupying this position.

EEO STATEMENT

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.

VEVRAA Federal Contractor.