Concessions Management Specialist

National Park Service; Alaska; Remote; USD 101,000 - 132,000; Full time

Job summary

National Park Service, Glacier Bay National Park and Preserve, seeks a Concessions Management Specialist to oversee commercial services contracts and CUAs, evaluate visitor services, review rates, and ensure compliance with park regulations.

You will coordinate with park staff to prepare procurement documents, track payments, and support risk and environmental management programs aligned with park goals. This federal role offers telework eligibility and a competitive salary.

Responsibilities

• Evaluates visitor services to ensure services are provided in accordance with contract provisions and Park Service regulations.
• Ensures reporting provisions of contracts are met.
• Reviews existing and proposed commercial services rates and services to provide recommendations to park management.
• Communicates relevant policy and procedural information to commercial service providers and park personnel.
• Investigates complaints regarding concession operations and services and takes action with field areas to correct problems.
• Leads or contributes to comprehensive planning for concession contracts and CUAs, including prospectuses, contracts, and risk/environmental programs.

Job description

You will serve as a Concessions Management Specialist with theNational Park Service, Glacier Bay National Park and Preserve.

Key Responsibilities

Some of the major duties you will perform include but are not limited to the following: Evaluates visitor services to ensure that services are provided in accordance with contract provisions and Park Service regulations. Ensures reporting provisions of contracts are met. Reviews existing and proposed commercial services rates and services to provide recommendations to park management.

Reviews applicable laws, regulations, policies, guidelines, and contract language in order to develop an understanding of the regulatory framework guiding the management of the Commercial Service Program. Communicates relevant policy and procedural information to commercial service providers and park personnel.

Investigates complaints received in letters regarding concession operations and services, prepares replies and takes appropriate action with field areas to correct problems. Leads or contributes to comprehensive planning efforts to provide appropriate services through concession contracts and CUAs, including developing professional prospectuses, detailed contracts, and risk and environmental management programs aligned with park goals.

Tracks concessioner franchise fee payments to ensure payments are in accordance with contract provisions. Ensures appropriate collection methods are initiated. Works with the Commercial Services Team in maintaining close contact with key NPS staff (e.g., maintenance, interpretation) to ensure collaboration between the Commercial Service Program and other park divisions.

Requirements & Education

This position does not allow substituting education for experience.

Which agency is hiring for this position?

This position is with National Park Service, Department of the Interior.

What is the salary for this position?

The posted pay range is $101206 – $131571/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What is the application deadline?

Applications close on 2026-11-03.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.