Concessions Lead Supervisor

Levy Restaurants, Inc.; Austin (TX); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Instapay (early access to wages)

Associate Shopping Program

Health and Wellness Program

Discount Marketplace

Employee Assistance Program

Job summary

Levy Restaurants, Inc. is seeking a Concessions Lead Supervisor for Q2 Stadium in Austin to oversee multiple concession locations during events and supervise a team of Concessions Supervisors, Stand Leads, and frontline staff.

The role focuses on delivering exceptional guest service, maintaining food safety, and ensuring smooth operations. You will lead staffing, training, and performance coaching, manage inventory and cash handling, and collaborate with culinary and operations teams to drive

Qualifications

• Experience supervising concession teams at live events.
• Strong leadership and communication skills.
• Knowledge of food safety standards.

Responsibilities

• Oversee the operation of multiple concession stands and food service locations during events.
• Provide leadership, guidance, and support to Concessions Supervisors and Stand Leads.
• Monitor guest service standards and respond to operational or guest concerns as needed.
• Ensure proper staffing levels, labor deployment, and break management across assigned locations.
• Conduct pre-event meetings and communicate event-specific expectations, goals, and operational updates.
• Monitor food quality, presentation, and service speed to ensure an exceptional guest experience.
• Ensure compliance with food safety, sanitation, health department, and company standards.
• Assist with inventory management, product distribution, and operational readiness before and during events.
• Monitor cash handling procedures, POS operations, and financial controls.
• Support hiring, training, onboarding, and performance coaching of concession team members.
• Complete operational reports, sales tracking, and post-event summaries.
• Collaborate with culinary, warehouse, retail, premium, and operations teams to ensure seamless event execution.
• Identify opportunities to improve efficiency, guest satisfaction, and team performance.
• Assist management with special projects and operational initiatives

Skills

Leadership

Team supervision

Guest service

Food safety

Job description

Levy Sector

Position Title: Concessions Lead Supervisor - Q2 Stadium

Pay Range

$23.00 per hour

Job Summary

The Lead Concessions Supervisor is responsible for overseeing multiple concession locations and supervising a team of Concessions Supervisors, Stand Leads, and frontline team members during sporting events, concerts, and other entertainment venue operations. This position provides leadership, operational oversight, and support to ensure exceptional guest service, food safety compliance, financial accountability, and efficient execution of food and beverage operations. The Lead Concessions Supervisor serves as a key operational leader, helping drive event success while maintaining company standards and fostering a positive team culture.

Key Responsibilities

• Oversee the operation of multiple concession stands and food service locations during events.
• Provide leadership, guidance, and support to Concessions Supervisors and Stand Leads.
• Monitor guest service standards and respond to operational or guest concerns as needed.
• Ensure proper staffing levels, labor deployment, and break management across assigned locations.
• Conduct pre-event meetings and communicate event-specific expectations, goals, and operational updates.
• Monitor food quality, presentation, and service speed to ensure an exceptional guest experience.
• Ensure compliance with food safety, sanitation, health department, and company standards.
• Assist with inventory management, product distribution, and operational readiness before and during events.
• Monitor cash handling procedures, POS operations, and financial controls.
• Support hiring, training, onboarding, and performance coaching of concession team members.
• Complete operational reports, sales tracking, and post-event summaries.
• Collaborate with culinary, warehouse, retail, premium, and operations teams to ensure seamless event execution.
• Identify opportunities to improve efficiency, guest satisfaction, and team performance.
• Assist management with special projects and operational initiatives

Levy is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Associates Of Levy Are Offered Many Fantastic Benefits.

• Instapay (early access to your wages) and high interest savings both through the EVEN app
• Associate Shopping Program
• Health and Wellness Program
• Discount Marketplace
• Employee Assistance Program

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Levy.pdf