Concessions Floor Lead | Part-Time | Dr. Phillips Center for the Performing Arts

Oak View Group; Orlando, El Cajon (FL, CA); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a Concessions Floor Lead to manage food and beverage services at events. This dynamic role involves supervising staff, ensuring compliance with health and safety standards, and providing exceptional service to guests. The ideal candidate will thrive in a fast-paced environment and possess strong leadership skills. Join a team that values diversity and innovation in the live event industry, where your contributions will help create memorable experiences for guests. If you are passionate about hospitality and enjoy working in a vibrant atmosphere, this opportunity is perfect for you.

Benefits

401(k) savings plan

401(k) matching

Qualifications

• 1-2 years of supervisory experience in food & beverage.
• Ability to communicate effectively and supervise others.

Responsibilities

• Oversee food & beverage service at various concessions.
• Train staff and ensure compliance with health standards.

Skills

Supervisory Skills

Communication Skills

Teamwork

Cash Handling

Basic Math Skills

Education

Food Handling Certificate

Alcohol Service Permit

Job description

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Overview

The Concessions Floor Lead is responsible for overseeing the food & beverage serving of guests in the arena at various concessions stands, bars, and portable food & beverage locations. The Concessions Floor Lead must be personable and able to work in an ever-changing fast-paced environment. The Concessions Floor Lead will assist the Concessions Manager and the rest of the OVG leadership team with projects including training, inventory, and special events. The Concessions Floor Lead must maintain excellent attendance and be available to work events as scheduled per business need.

This role pays an hourly wage of $18.00 to $20.00, plus tips.

Benefits for part-time roles: 401(k) savings plan and 401(k) matching.

Responsibilities

• Ensure proper set-up of all concessions locations prior to doors. Set-up duties may include: verifying opening inventory, assigning duties to concession workers (employee/volunteer), ensuring sanitation standards are met, verifying that each location is fully operational, ascertaining levels of food production based upon projected guest attendance has been met.
• Provide a high level of oversight and operational expertise resulting in the smooth, efficient and profitable execution of events.
• Training new & current employees regarding property procedure & best practices.
• Willing to cover/back-up any open position to assure location is fully operational and company standards pertaining to speed of service and guest satisfaction are met; assist with Premium Services operations and event needs, as directed.
• Ensure work environment is safe and free from harassment or discrimination; immediately address all safety concerns, potential hazards, accidents or incidents. Relays safety/health issues to management immediately.
• Ensure event staff and volunteers are aware of workplace expectations; provide on-going assistance, training, and mentoring to event staff and volunteers; promote a positive, enthusiastic and cooperative workplace environment by working side-by-side with staff and volunteers; reinforce procedures and practices through repetition; lead by example and provide on-going constructive feedback.
• Ability to obtain working knowledge of all existing concession locations: geographical locations, equipment, evacuation procedures, adjacent employee and guest areas, and facility access.
• Responsible for supervising the service of beverages to guests including alcoholic beverages. Must check guest’s ID to verify minimum age requirement for the purchase of alcoholic beverages.
• Responsible for observing guests to respond to any additional requests.
• Maintains sanitation, health, and safety standards in work areas.
• Must show demonstrated ability to meet the company standard for excellent attendance.
• Assures that the location equipment is operable and clean prior to the start of the event.
• Responsible for recognizing guests that are visibly intoxicated and taking action to cut off alcohol to such individuals.
• Enforces all company policies and procedures.
• Practices excellent Human Resources skills regarding employee relations, corrective action, coaching, and counseling employees and completes all necessary HR related paperwork.
• Assists Management team with projects including training, inventory, and special events.
• All other duties as assigned by the managers and supervisors.

Qualifications

• At least 1-2 years’ experience working in a supervisory capacity in a food & beverage environment.
• Ability to supervise the work of others.
• Ability to communicate with employees, co-workers, volunteers, management staff, and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment.
• Ability to speak, read, and write in English.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Possess valid food handling certificate or alcohol service permit if required by state or federal regulations.
• Ability to handle cash accurately and responsibly.
• Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation, and product inventory.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.