Concessions Commissary Attendant

Duluth Entertainment Convention Center Inc.; Mission (KS); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a dynamic team as a Commissary Attendant in a vibrant environment where you'll play a key role in delivering exceptional service during various events. This part-time position offers a flexible schedule with shifts mainly in the afternoons, evenings, and weekends. You'll be responsible for stocking concession stands, serving customers, and ensuring a clean and organized workspace. If you thrive in fast-paced settings and enjoy working with the public, this opportunity is perfect for you. Embrace the excitement of events while contributing to a memorable experience for guests at a renowned entertainment venue.

Benefits

Free parking

Public Employee Retirement Account (PERA) – Pension Plan – with employer match

Optional Minnesota Deferred Compensation Plan

Qualifications

• Minimum one year of customer service experience in food service.
• Experience with cash handling and point-of-sale systems required.

Responsibilities

• Serve customers and maintain a clean concession stand.
• Prepare food items and process payments using the POS system.
• Assist with stocking and follow safety protocols.

Skills

Customer Service Skills

Communication Skills

Time Management

Problem Solving

Adaptability

Education

High School Diploma or equivalent

Tools

Point-of-Sale System

Job description

Compensation
Events with gratuities: $14/hour + gratuities | average $17-$30 per hour
Events without gratuities: $18/hour

Availability
Looking for daytime and evening availability on various days of the week.

Job Summary
The Commissary Attendant is a pivotal position in our concession’s operations. This position is responsible for the stocking of the concession stands from the commissary during sporting events, concerts, conventions, arts and entertainment, and many more events. In addition, they will use exceptional customer service skills and take orders, serve customers their food and beverage orders, and process payments using the point-of-sale system. The position is scheduled during sporting events, concerts, conventions, arts and entertainment, etc.

Requirements and Competencies

• Ability to maintain effective and positive communication skills.
• Ability to ensure a high level of customer service.
• Ability to adapt to changes, delays, or unexpected events.
• Ability to move quickly throughout the facility to different event spaces.
• Ability to work at a fast pace.
• Ability to stand for long periods of time.
• Ability to lift products regularly.
• Ability to work in spaces with fluctuating temperatures, from hot and humid to cold.
• Ability to resolve problems and manage difficult situations as needed.
• Ability to follow detailed instructions, either written or verbal.
• Excellent time management and organizational skills.
• Ability to work well in a team-oriented environment.

Preferred Education and Experience

• A minimum of one year of customer service experience in the food service industry.
• A minimum of one year of point of sale and cash handling experience.
• Experience using a point-of-sale system.

Essential Functions

• Serve customers from a clean and well-stocked concession stand.
• Be familiar with and able to discuss with customers the entire concessions menu and prices.
• Itemize totals for service using the point-of-sale system and process payments.
• Prepare food items such as popcorn, hot dogs, nachos, beverages and other concession stand items.
• Stock and replenish condiments.
• Work as a team to complete duties, for example, opening and closing procedures.
• Maintain the cleanliness of the concession stand and follow all safety and sanitation procedures and policies.
• Perform opening and closing duties, and required projects as directed by a supervisor.
• Perform stocking duties in the concession stands and commissary before and during events.
• Assist with maintaining all equipment and products in a neat, clean, and orderly manner, following appropriate procedures.
• Follow all health, safety, and sanitation protocols.
• Work productively and positively in a team-oriented environment.
• Attend all required employee meetings and trainings, virtually and in-person.

Schedule
Shifts vary according to the event schedule and are mainly afternoons, evenings and/or weekend shifts, and may include some holidays. Availability for UMD Men’s Hockey games is essential. This position will average 10-20 hours per week.

Uniform
The required dress may fluctuate based on the events within the DECC.
Casual/Sport/Concert Events – The DECC will provide shirts with the DECC logo. Employees must provide jeans and comfortable footwear.
Formal Events – Business professional attire will be the standard, but there can be fluctuation based on event themes and tone. The DECC will provide required uniforms, such as shirts, and the employee must provide appropriate pants, such as black pants.

Supervisory Responsibilities
None

Work Environment
The majority of work will be performed indoors; some events will be held outdoors in different seasons. Many of the work areas will fluctuate from moderate to loud noise levels. The temperature in the work areas can fluctuate from extremely hot and humid (80-90 degrees) to cold, such as outdoor winter weather in freezing temperatures.

Physical Demands
This position will require someone that is able to stand on their feet for many hours at a time, moving quickly to different places in the facility based on event needs. Often, multiple events are taking place at the same time, and there will be a lot of walking to the different event spaces. The employee will need to use their hands frequently, and be able to see, hear, and speak often. This position will require bending and maneuvering, and the ability to move and lift to 50 pounds at times.

Additional Eligibility Requirements

• Must be 16 years of age or older.
• Successful completion of reference checks.
• Successful completion of a background check.
• Successful completion of a drug test, if applicable.

Work Authorization/Security Clearance Requirements
The DECC uses USCIS Form I-9 to verify the identity and employment authorization of individuals hired for employment. On the form, an employee must attest to his or her employment authorization. The employee is required to present the DECC with acceptable documents evidencing identity and employment authorization at the time of hire. The DECC will examine the employment eligibility and identity document(s).
The list of acceptable documents can be provided by Human Resources.

At-Will Employment
This position is at will. This means if you are offered the position and accept, your employment with the DECC is for an indefinite period of time and it is subject to termination by you or the DECC, with or without cause, with or without notice, and at any time. Nothing in this job description or any other policy of the DECC shall be interpreted to be in conflict with or to eliminate or modify in any way, the at will employment status of this position.

EEO Statement
The DECC is an Equal Opportunity Employer. In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualification and ability. The DECC does not discriminate in employment practices on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation or any other characteristic protected by law. The DECC will follow any state or local law that provides greater protection. This policy is neither exhaustive nor exclusive. The DECC is committed to taking all other actions necessary to ensure equal employment opportunity for persons with disabilities in accordance with the ADA and all other applicable laws.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with or without notice.

FLSA Classification
Non-Exempt

Type of Position
Part-Time

Department
Concessions

Reports to
Concession Manager, Front of House

Travel Required
No

• Free parking
• Public Employee Retirement Account (PERA) – Pension Plan – with employer match
• Optional Minnesota Deferred Compensation Plan