Concessions Attendant

Eastern Sports Management; Tulsa (OK); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Concessions Attendant to join their dynamic team. In this engaging role, you will provide exceptional guest service, manage food and beverage orders, and maintain a clean and organized concessions area. Your ability to connect with guests and enhance their experience will be critical. This position offers the chance to work in a fast-paced environment where your contributions directly impact guest satisfaction. If you thrive in a lively atmosphere and have a passion for food service, this opportunity is perfect for you.

Qualifications

• Minimum of one year of cooking experience in a high-volume setting.
• Ability to read and interpret documents in English.

Responsibilities

• Provide outstanding guest service and serve food and beverages.
• Operate cash register and maintain concessions areas.

Skills

Problem-solving skills

Interpersonal communication

Organizational skills

Analytical skills

Education

High school education or equivalent

Tools

Point of Sale (POS) System

Job description

Eastern Sports Management is currently accepting applications for Concessions Attendant. The Concessions Attendant is responsible for providing outstanding guest service, receiving and processing payments, serving food and beverage items in a timely manner, as well as preparing and cooking food in a timely manner according to menu standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Operate cash register and Point of Sale (POS) System
2. Engage with members and guests to include greeting customers
3. Provide excellent service, build rapport with guests and respond quickly to requests
4. Upsell food and beverage items
5. Serve food and beverage items in a timely manner
6. Open, close, clean, and maintain concessions areas
7. Organize, stock and control inventory
8. Perform other duties and responsibilities as needed, required, or assigned by supervisory personnel (F&B Manager, Manager on Duty, etc.) and/or the General Manager.

QUALIFICATIONS

1. Minimum of one (1) year of cooking experience, preferably high volume; less than high school education; or equivalent combination of education and experience
2. Ability to read and interpret documents, such as safety rules, operating and maintenance instructions and procedure manuals in English
3. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages, as well as make change in US currency
4. Strong problem-solving, organizational, and analytical skills
5. Excellent interpersonal communication skills and the ability to de-escalate highly emotional situations and resolve situations to benefit the company and the guest
6. Upon hire and training, the individual must be able to successfully utilize the facility Point of Sale software
7. This individual must be 18 years of age if the facility sells alcoholic beverages

Certificates, Licenses, Registrations:

1. Food Handlers Certification (within 60 days of employment)

Physical Demands:

1. Standing: Constantly (>66%)
2. Sitting: Rarely
3. Kneeling: Rarely
4. Walking/Running: Constantly (>66%)
5. Bending/stooping: Occasionally
6. Reaching/twisting: Occasionally
7. Lifting/pushing/pulling: Occasionally (lifting up to 50 lbs with/without assistance)
8. Hearing: Constantly (>66%)
9. Talking/shouting: Constantly (>66%)
10. Seeing: Constantly (>66%)

Work Environment:

The Concessions Attendant normally performs their duties in a temperature and humidity-controlled environment. Frequent exposure to non-controlled conditions (heat: stoves/ovens; cold: walk-in chillers and freezers) and ambient outdoor weather conditions is required. The noise level in the work environment is usually moderate to loud.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.