Concession Supervisor|Part-time| PPL Center

Oak View Group; Allentown, City of Syracuse (Lehigh County, NY); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a Concession Supervisor to enhance the operations of their concessions team. This role focuses on managing food preparation, inventory, and cash control while ensuring compliance with service policies. The ideal candidate will thrive in a fast-paced environment, providing guidance and support to staff and volunteers. With a commitment to guest service excellence, this position is vital for maintaining a positive atmosphere during events. Join a dynamic team where your leadership and interpersonal skills will shine, and help create memorable experiences for guests in the sports and entertainment industry.

Benefits

401(k) Savings Plan

401(k) Matching

Qualifications

• 1-2 years of supervisory experience in a fast-paced food and beverage environment.
• Must possess valid food handling certificate and RAMP certification.

Responsibilities

• Oversee food preparation, inventory, and cash control procedures.
• Mentor and train employees to meet quality standards.
• Ensure compliance with alcohol service policies and health codes.

Skills

Interpersonal Skills

Leadership

Cash Handling

Customer Service

Problem Solving

Education

High School Diploma or Equivalent

Tools

Cash Register

Job description

Overview

The Concession Supervisor is responsible for assisting the Concessions Manager in the overall effective management and running of concessions operations. The Concession Supervisor oversees the food preparation and production, inventory, cash control procedures, total compliance with alcohol service policies, cleaning, safety, guest service, employee/volunteer supervision, and closing duties. This role’s focus will be on lending support to the location’s Stand Leads and NFP (Not for Profit) leads to ensure that all aspects of concessions operations within their assigned sector are fully operational. The majority of the Concession Supervisor’s time will be spent actively mentoring, training, and helping employees and volunteers to meet company quality standards, and in promoting a positive, enthusiastic and cooperative work environment.

This is a key position for the effective operation of our business; the employee must maintain excellent attendance and be available to work events as scheduled per business need. The Concession Supervisor is assigned to a specific geographical sector of the venue when more than one Supervisor is on shift. In order to monitor all assigned locations, extensive and continuous walking and standing are required. The Concession Supervisor must be personable and able to work in an ever-changing fast-paced environment. A critical aspect of this position is the Supervisor’s ability to instill a positive and enthusiastic quality to the work environment, consistent with the prevailing atmosphere of the sports and entertainment industry.

This role pays an hourly wage of $15 to $19, plus tips.

Benefits for PT roles: 401(k) savings plan and 401(k) matching.

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.

Responsibilities

• Must demonstrate ability to meet the company standard for excellence in the areas of guest service, interaction with co-workers, and uniform standards.
• Take pride in personal appearance; reporting to work in neat and clean clothing; maintaining well-groomed hair and personal hygiene as established by company policy.
• Responsible for ensuring the set-up of all concession locations within assigned sector has been completed prior to doors, including verifying opening inventory and ensuring cleanliness and sanitation standards are met.
• Monitor alcohol service throughout events to ensure compliance with the venue’s alcohol service policy, RAMP, and PLCB regulations.
• Ensure effective operation of location during events: monitor inventory/product levels; oversee employee breaks, sign-in/out sheets, and health-code enforcement.
• Ensure Stand Leads verify and track all product, including transfers and spoilage, accurately reflected in closing procedures.
• Provide ongoing assistance and mentoring to event staff and volunteers; promote a positive, enthusiastic, and cooperative workplace environment.
• Report any disciplinary issues, accidents, or serious performance issues to management immediately.
• Oversee closing of concessions locations; ensure cleanliness and proper storage of products and equipment.
• Provide limited direct supervision to concessions employees/volunteers/temps and cover open positions as necessary.
• Document any problems with concession equipment or needed repairs for assigned locations at the end of the event.
• Participate in NFP orientations, new hire orientations, and training sessions as needed.

Qualifications

• High school diploma or equivalent preferred.
• Must be 18 or over.
• At least 1-2 years’ experience working in a supervisory capacity in a fast-paced food and beverage environment or applicable education/experience.
• Ability to lead the work of others.
• Previous cash handling experience preferred.
• Ability to handle cash and operate a cash register and corresponding system.
• Excellent interpersonal skills & a friendly, positive attitude with co-workers, managers, volunteers, and guests.
• Possess valid food handling certificate and RAMP certification if required by state and federal regulations (or be willing to obtain one within a 60-day time-frame from date of hire).
• Ability to work a flexible schedule including nights, weekends, some holidays, and long hours.
• Ability to prioritize tasks in a fast-paced environment.