Concession Stand Lead & Guest Service Supervisor

Aramark; Philadelphia (Philadelphia County); On-site; USD 42,000 - 60,000; Full time

Job summary

Aramark is seeking a Concession Stand Lead to oversee daily food service operations, including supervising staff, ensuring food safety, and maintaining inventory. You will train team members, prep items, and serve guests with a focus on quality and efficiency.

The role requires previous supervisory experience in food service, ability to obtain a food safety certification, and a flexible schedule including weekends, evenings, and holidays.

Qualifications

• Previous supervisory experience in a related role preferred
• Previous food service experience required
• Must be able to obtain food safety certification
• Exhibit and practice the highest level of guest satisfaction skills
• Basic accounting knowledge and experience managing inventory required
• Willing to accept change, new procedures, and constructive comments
• Ability to establish relationships with guests and co-workers
• Demonstrated organizational skills to improve efficiency
• Ability to coordinate multiple tasks, meet production/service time schedules, and adapt to necessary and unforeseen changes
• Demonstrate consistent professionalism in the execution of daily assignments
• Must be able to work independently with limited supervision
• Ideal candidate will be available to work a flexible schedule that includes weekends, evenings, and holidays

Responsibilities

• Schedules and assigns daily work assignments to a food service team and supervises the completion of tasks
• Trains and guides staff on job duties, proper food safety and sanitation procedures, customer service, etc.
• Prepares and builds food items according to standardized recipes and directions
• Properly stores food by adhering to food safety policies and procedures
• Sets up workstations including prep tables, service counters, hot wells, steam tables, etc.
• Breaks down, cleans, and sanitizes workstations
• Serves food to customers while ensuring guest satisfaction and anticipating the customers' needs.
• Replenishes food items and ensure product is stocked to appropriate levels
• Adheres to all alcohol service policies and safe drinking guidelines including checking patrons' identification
• Maintains excellent customer service and positive demeanor towards guest, customers, clients, co-workers, etc.
• Maintains friendly, efficient, positive customer service demeanor toward customers, clients, and co-workers. Is adaptable to customer needs
• Adheres to Aramark safety policies and procedures including proper food safety and sanitation
• Ensures security of company assets

Skills

Supervisory experience

Food service

Food safety certification

Guest satisfaction

Inventory management

Organizational skills

Multitasking

Professionalism

Independent work

Flexible schedule

Job description

Aramark is seeking a Concession Stand Lead to oversee daily food service operations, including supervising staff, ensuring food safety, and maintaining inventory. You will train team members, prep items, and serve guests with a focus on quality and efficiency.

The role requires previous supervisory experience in food service, ability to obtain a food safety certification, and a flexible schedule including weekends, evenings, and holidays.