Concession Manager | Chestnut Hill, Boston

Reiss Limited; Boston (MA); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Competitive Salary

Business Wear

Generous Employee Discount

Company Bonus Scheme

Health & Wellbeing Perks

Job summary

An established luxury brand is seeking a Concession Manager to lead their Chestnut Hill team. In this full-time role, you will be responsible for driving business performance, managing operations, and ensuring exceptional customer service. Your leadership will help create a standout store environment, while your commercial acumen will guide stock management and team development. This is a fantastic opportunity to join a forward-thinking company that values sustainability and quality, and to make a significant impact in a fast-paced retail setting.

Qualifications

• 2-3 years management experience in premium or luxury retail.
• Proven track record in increasing business performance.

Responsibilities

• Plan long-term concession goals and manage store operations.
• Lead the team to deliver exceptional customer experiences.

Skills

Management Experience

Commercial Product Management

Team Leadership

Customer Service Excellence

Stock Control

Job description

Why choose Reiss?

With the intrinsic sustainability, quality and timeless elegance of our designs, our continued success comes as no surprise. With standalone stores, concessions and franchise operations in over 230 locations internationally, as well as online and our app, our presence as a leading luxury brand is well established.

Working at Reiss, our common purpose is to continue to grow our business, to walk in the shoes of our customers, and to be exceptional in everything we do.

For our retail teams this means providing elevated customer service, a store environment that stands out in the market and working as a team to meet and exceed both our customers’ expectations and our business goals.

What’s the role about?

As part of our Bloomingdales team, you’ll be joining our Chestnut Hill concession on a full time basis as our Concession Manager, who is responsible for ensuring the store achieves targets, delivers results with commercial and operational excellence.

Who you are

• You’ll have 2-3 years management experience within a premium or luxury retail environment
• Have a proven track record to increase overall business performance
• Be highly visual and have excellent commercial product management skills
• Be confident working under pressure and thrive in a fast-paced retail environment
• Be self-motivated, focused and driven to achieve team/individual goals

What you’ll be doing

• Planning the long-term Concession goals
• Managing the overall store operations and performance
• Leading the store team to deliver exceptional customer experience by ensuring a personalised and tailored service is provided
• Managing stock levels and making key decisions about stock control to minimise loss
• Ensuring that promotions, sales and merchandising instructions are carried out to expected standards
• Taking responsibility for recruitment and retaining talent
• Conducting regular performance reviews and probation reviews

What we’ll do for you

• Provide you with a competitive salary
• Business Wear & a generous employee discount
• Company bonus scheme
• Health & Wellbeing perks
• Plus many more

If you want to start your story at Reiss as our Concession Manager, don’t miss out - apply now!