Concession Coordinator

Maritz Global Events; United States; Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

Disability

Paid parental leave

401k

Tuition reimbursement

Paid time off

Year end holiday closure

Job summary

Maritz Global Events is seeking a Meeting Event Housing Specialist to support hotel contracts, inventory, and concessions for multiple events. You will advise clients on availability and deadlines, manage reservations, and work with hotels and project teams to meet program goals.

The role involves onsite housing support, handling multiple hotels and tight deadlines, and contributing to process improvements in housing tools and workflows.

Qualifications

• 2+ years of experience in association housing, corporate housing, customer service, registration, or a related environment.

Responsibilities

• Review and proof hotel contracts against system builds to ensure accuracy before program launch.
• Load, maintain, and quality check hotel inventory, room blocks, rates, and concessions within the housing platform.
• Serve as a resource to clients by advising on concession availability, usage, and key deadlines.
• Enter and manage client concessions, inventory changes, and reservation updates throughout the event lifecycle.
• Monitor and resolve duplicate and waitlisted reservations while ensuring rate integrity between contracted and published hotel rates.
• Partner with clients, hotels, Meeting Event Housing Specialists, and project teams to meet program goals and resolve challenges.
• Provide housing support onsite as needed and participate in continuous improvement of team tools, products, and processes.

Skills

Housing experience

Customer service

Communication

Data analysis

Microsoft Office

Tools

Microsoft Office

Job description

Where Human Connection Fuels Possibility

At Maritz, decades of innovation and perseverance have built more than just a strong reputation - they've shaped a culture where human connection and collaboration are at the heart of everything we do.

Joining Maritz means becoming part of a workplace grounded in a critical truth; people and their potential is our greatest resource.

Maritz helps companies achieve their business goals by inspiring people to perform their best. We design experiences, incentives, and recognition programs that spark action and deliver measurable impact.

And we've brought this human-first design inward - intentionally building teams that care for each other and collaborate powerfully. In our most recent employee survey, nearly 90% of respondents said that their managers care about their concerns and 82% said they feel genuinely appreciated. We know that when employees feel seen, supported, and celebrated for who they are, they thrive and so does our business.

That's why we've created a flexible, environment that empowers you to do your best work without sacrificing what matters most to you. In fact, in that same survey, nearly 90% of respondents said they have the flexibility they need to balance work and personal life and nearly 80% said Maritz does a great job prioritizing employee well being.

We have a passion for excellence and genuine care for the people making it possible.

Participates as a project team member to support Meeting Event Housing Specialist by performing tasks around contracted concessions, client assigned rooms, inventory adjustments, hotel interfacing and client communication. Drives, manages and owns the concession process by advising clients of concession availability, usage and deadlines. Works with Meeting Event Housing Specialist and hotels to quality check contracted inventory and concessions. Proofs hotel inventory, rooming lists and client concessions.

What You'll Be Doing

• Review and proof hotel contracts against system builds to ensure accuracy before program launch.
• Load, maintain, and quality check hotel inventory, room blocks, rates, and concessions within the housing platform.
• Serve as a resource to clients by advising on concession availability, usage, and key deadlines.
• Enter and manage client concessions, inventory changes, and reservation updates throughout the event lifecycle.
• Monitor and resolve duplicate and waitlisted reservations while ensuring rate integrity between contracted and published hotel rates.
• Partner with clients, hotels, Meeting Event Housing Specialists, and project teams to meet program goals and resolve challenges.
• Provide housing support onsite as needed and participate in continuous improvement of team tools, products, and processes.

What You'll Bring

• 2+ years of experience in association housing, corporate housing, customer service, registration, or a related environment.
• Strong interpersonal, written, and verbal communication skills with a proven ability to build and maintain client relationships.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple projects, hotels, and competing priorities in a fast-paced environment.
• Strong problem-solving skills with the ability to take initiative and work effectively both independently and within a team.
• Ability to analyze data, manipulate reports, and identify opportunities for improved program performance.
• Proficiency with Microsoft Office and the ability to learn new technology and software quickly.

Nice To Have

• Experience with hotel contracts, room blocks, and concession management.
• Knowledge of meeting, event, or housing management processes.
• Previous experience working directly with hotels and event stakeholders.
• Experience reviewing historical program data and providing recommendations to clients.
• Understanding of event or program management best practices.

Working Logistics & Things You Should Know

This position is a client-facing operations role supporting meeting and event housing programs.

Occasional onsite event support may be required.

The role involves managing multiple hotels, projects, and deadlines simultaneously.

Frequent collaboration with clients, hotels, Meeting Event Housing Specialists, and internal project teams is expected.

Requires strong attention to detail, accuracy, and the ability to work effectively in a deadline-driven environment.

DISCLAIMER: This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of associates assigned to this job.

Maritz offers a comprehensive benefits package for full-time employees including

• medical
• dental
• vision
• life insurance
• disability
• paid parental leave
• 401k
• tuition reimbursement
• paid time off
• year end holiday closure
• and more!

View all details at: www.MaritzBenefits.