Concession Coordinator

Maritz; Fenton (MO); On-site; USD 45,000 - 60,000; Full time

Job summary

Maritz in Missouri is seeking a client-facing Meetings Event Housing Specialist to support housing programs and inventory management. You will work with hotels, clients, and internal teams to ensure accurate concessions, room blocks, and rate integrity through the event lifecycle.

You will handle multiple hotels and deadlines with sharp attention to detail, strong communication, and proactive problem-solving. Occasional onsite support is expected.

Qualifications

• 2+ years in association housing or corporate housing, or related customer-service environment.
• Strong interpersonal, written, and verbal communication skills.
• Excellent organizational abilities and attention to detail.
• Ability to manage multiple projects, hotels, and deadlines in a fast-paced setting.
• Strong problem-solving and data-analysis capabilities with initiative.

Responsibilities

• Review hotel contracts and proof against system builds before program launch.
• Load and quality-check inventory, room blocks, rates, and concessions.
• Advise clients on concession availability, usage, and deadlines.
• Enter and manage concessions, inventory changes, and reservations through the event lifecycle.
• Monitor duplicates/waitlists and maintain rate integrity between contracted and published rates.
• Collaborate with clients, hotels, housing specialists, and project teams to meet goals.
• Provide onsite housing support and contribute to tool/process improvements.

Skills

Customer service

Communication

Attention to detail

Multitasking

Problem solving

Data analysis

Tools

Microsoft Office

Job description

Where Human Connection Fuels Possibility

At Maritz, decades of innovation and perseverance have built more than just a strong reputation - they've shaped a culture where human connection and collaboration are at the heart of everything we do.

Joining Maritz means becoming part of a workplace grounded in a critical truth; people and their potential is our greatest resource.

Maritz helps companies achieve their business goals by inspiring people to perform their best. We design experiences, incentives, and recognition programs that spark action and deliver measurable impact.

And we've brought this human-first design inward - intentionally building teams that care for each other and collaborate powerfully. In our most recent employee survey, nearly 90% of respondents said that their managers care about their concerns and 82% said they feel genuinely appreciated. We know that when employees feel seen, supported, and celebrated for who they are, they thrive and so does our business.

That's why we've created a flexible, environment that empowers you to do your best work without sacrificing what matters most to you. In fact, in that same survey, nearly 90% of respondents said they have the flexibility they need to balance work and personal life and nearly 80% said Maritz does a great job prioritizing employee well being.

We have a passion for excellence and genuine care for the people making it possible.

Participates as a project team member to support Meeting Event Housing Specialist by performing tasks around contracted concessions, client assigned rooms, inventory adjustments, hotel interfacing and client communication. Drives, manages and owns the concession process by advising clients of concession availability, usage, and deadlines. Works with Meeting Event Housing Specialist and hotels to quality check contracted inventory and concessions. Proofs hotel inventory, rooming lists and client concessions.

What You'll Be Doing

• Review and proof hotel contracts against system builds to ensure accuracy before program launch.
• Load, maintain, and quality check hotel inventory, room blocks, rates, and concessions within the housing platform.
• Serve as a resource to clients by advising on concession availability, usage, and key deadlines.
• Enter and manage client concessions, inventory changes, and reservation updates throughout the event lifecycle.
• Monitor and resolve duplicate and waitlisted reservations while ensuring rate integrity between contracted and published hotel rates.
• Partner with clients, hotels, Meeting Event Housing Specialists, and project teams to meet program goals and resolve challenges.
• Provide housing support onsite as needed and participate in continuous improvement of team tools, products, and processes.

What You'll Bring

• 2+ years of experience in association housing, corporate housing, customer service, registration, or a related environment.
• Strong interpersonal, written, and verbal communication skills with a proven ability to build and maintain client relationships.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple projects, hotels, and competing priorities in a fast-paced environment.
• Strong problem-solving skills with the ability to take initiative and work effectively both independently and within a team.
• Ability to analyze data, manipulate reports, and identify opportunities for improved program performance.
• Proficiency with Microsoft Office and the ability to learn new technology and software quickly.

Nice To Have

• Experience with hotel contracts, room blocks, and concession management.
• Knowledge of meeting, event, or housing management processes.
• Previous experience working directly with hotels and event stakeholders.
• Experience reviewing historical program data and providing recommendations to clients.
• Understanding of event or program management best practices.

Working Logistics & Things You Should Know

• This position is a client-facing operations role supporting meeting and event housing programs.
• Occasional onsite event support may be required.
• The role involves managing multiple hotels, projects, and deadlines simultaneously.
• Frequent collaboration with clients, hotels, Meeting Event Housing Specialists, and internal project teams is expected.
• Requires strong attention to detail, accuracy, and the ability to work effectively in a deadline-driven environment.
  

DISCLAIMER: This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of associates assigned to this job.

Maritz offers a comprehensive benefits package for full-time employees including medical, dental, vision, life insurance, disability, paid parental leave, 401k, tuition reimbursement, paid time off, year end holiday closure, and more!

View all details at: www.MaritzBenefits.com

Maritz will only employ applicants who have authorization to work permanently in the U.S. This is not a position for which sponsorship will be provided. Those who need sponsorship for work authorization now or in the future are not eligible for hire.

Maritz is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

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