CONCESSION CASHIER | NEW OUTLETS OPENING SOON — JOIN OUR TEAM!

Muckleshoot Casino Resort; Auburn (WA); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

Complimentary meals

Team member parking

Employer-paid life insurance

Long-term disability coverage

AD&D coverage

Flexible Spending Account

Job summary

Muckleshoot Casino Resort in Washington state is seeking hospitality-focused team members to deliver exceptional guest service at the concession counter. You will assist guests with selection of food and beverages, explain daily specials, maintain display cases, and ensure fast, friendly service in a busy venue.

This role requires cash handling accuracy, ability to follow health and safety guidelines, and the capacity to work independently.

Qualifications

• Class B gaming license ability; required to obtain.
• WA State Health Card/Food Handlers Permit.
• Class 12 and/or Class 13 permit required.
• 1 year counter serving experience preferred.
• Cash handling experience preferred.

Responsibilities

• Exemplifies the casino's values with exceptional guest service.
• Assist guests with food and beverage selections and explain daily specials.
• Prepare and maintain concession counter cleanliness before during and after service.
• Follow display case standards and restock as needed.
• Ensure guest satisfaction with efficient, friendly service and accurate cash handling.
• Reconcile daily cash at end of shift and adhere to health and safety guidelines.
• Perform daily and weekly cleaning tasks and communicate inventory needs.

Skills

Guest service

Cash handling

Food service

English fluency

Espresso machine use

Tools

Espresso machine

Job description

What's In It For You

• Competitive salary of $18.20/hr. with discretionary performance bonuses 2x a year!
• Fully paid medical, prescription drug, dental, and vision coverage for you and competitive premiums for your dependents.
• Complimentary meals and covered team member parking.
• Employer-paid life insurance, long-term disability, and accidental death and dismemberment coverage. Flexible Spending Account options for health care expenses.
• Variety of additional voluntary benefits and retirement plans.

What You’ll Do

• Exemplifies Muckleshoot Casino Resort’s values and sets a great example by always demonstrating excellent guest service and professionalism.
• Practice, support and promote the vision, mission, and values of the Muckleshoot Casino Resort.
• Accurately responds and attends to guest requests including preparing food and beverage items, wrapping food products, and planning them in display cases.
• Prepare and maintain concession counter cleanliness, before, during and after guests are served.
• Assist guests with selection of food and beverage items (i.e., explaining daily specials or answering preparation questions).
• Follow standards for display cases; maintains, cleans, and restocks as needed.
• Ensure guest satisfaction by delivery of food in an efficient and friendly manner, as deemed by outlet, may call out guest for counter pick up, or deliver to table.
• Follow cash handling and cash register procedures.
• Reconciliation of daily “end of shift” financial transactions.
• Perform assigned daily and weekly cleaning tasks.
• Inform management of guest requests, inventory shortages, replenishment needs and food spoilage.
• Follow health, safety, and sanitation guidelines for all products.
• Provide excellent guest service to ensure a positive guest experience.
• Create, maintain, and facilitate a positive work environment; promotes positive team member relations and reports issues to the appropriate personnel.
• Other duties as assigned.

What You’ll Bring

• Ability to obtain a Class B gaming license.
• Must maintain a valid WA State Health Card/Food Handlers Permit.
• Must maintain a Class 12 and/or Class 13 permit required
• 1 (one) year counter serving experience preferred.
• Cash handling experience preferred.

How You’ll Be Successful

• Knowledge of all beverages, and the ability to make flavored and other specialty drinks with consistency.
• Knowledge of health & safety standards, and safety regulations as required
• Ability to demonstrate a well-groomed presence and always maintain a professional appearance and attitude.
• Ability to follow specific instructions. Read, write, and speak English fluently.
• Ability to learn and use technical equipment (espresso machine).
• Ability to handle stress under pressure.
• Ability to provide quality guest service.
• Ability to accurately exchange money with guests.
• Ability to reconcile all cash and money at the end of the day.
• Ability and willingness to maintain a clean, healthy, and safe working environment.
• Ability to work independently, with minimal supervision.