Computing Support Technician III - 911

County of Davidson; United States; On-site; USD 37,456 - 44,978; Full time

Job summary

The County of Davidson seeks a Public Safety Systems Administrator to maintain and improve the technology backbone of the 911 Communications Center. You will manage CAD, NG911, GIS, and related public safety systems to ensure reliable 24/7 operations.

This role requires strong Windows Server and SQL Server expertise, on‑call availability, and coordination with county IT staff, vendors, and public safety partners to deliver secure, high‑availability infrastructure.

Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related field; equivalent experience considered.
• Three years of progressively responsible experience supporting enterprise information technology systems.
• Experience administering Windows Server environments, virtualization platforms, and enterprise networking.
• Experience administering Microsoft SQL Server databases and developing SQL queries to support public safety applications, reporting, and system integrations.
• Experience supporting public safety technologies such as CAD, NG911, radio systems, GIS, or logging recorders preferred.

Responsibilities

• Administer CAD, GIS, mobile data, and associated public safety applications.
• Maintain Windows servers, virtualization infrastructure, workstations, network equipment, storage systems, and supporting hardware.
• Install, configure, update, and maintain operating systems, firmware, software, and security patches.
• Troubleshoot complex hardware, software, networking, database, and application issues affecting mission‑critical operations.
• Support NG911 technologies, IP telephony, logging recorders, radio consoles, alerting systems, and emergency communications platforms.
• Administer Microsoft SQL Server databases and develop SQL queries to support reporting, system administration, troubleshooting, and application integrations.
• Assist with switches, VLANs, routing, firewalls, VPN connectivity, redundancy testing, and enterprise networking.
• Coordinate with vendors, state agencies, and County IT staff during upgrades, maintenance, outages, and new technology deployments.
• Participate in disaster recovery planning, continuity of operations, and system redundancy testing.
• Monitor system performance and recommend improvements to technology, cybersecurity, and infrastructure.
• Maintain technical documentation, network diagrams, inventories, and change management records.

Skills

Windows Server Administration

Enterprise Networking

Microsoft SQL Server

Cybersecurity Best Practices

Troubleshooting Complex Issues

On-Call Rotation

Technical Documentation

Public Safety IT Knowledge

Education

Associate's or Bachelor's degree in IT / Computer Science / Information Systems

Three years of progressively responsible experience

Tools

VMware/Virtualization

GIS Mapping Software

Microsoft 365

Job description

Starting Salary: $27.19 - $32.65 based on qualifications and experience.

General Statement of Duties

The Public Safety Systems Administrator is responsible for the administration, maintenance, support, and continual improvement of the technology infrastructure that powers the Davidson County 911 Communications Center. This position supports mission‑critical systems including Computer Aided Dispatch (CAD), Next Generation 911 (NG911), radio communications systems, logging recorders, GIS mapping, networking equipment, servers, virtualization platforms, workstations, telephony systems, databases, and other emergency communications technologies. Serving as the primary technical resource for the Communications Center, this position works closely with County Information Technology, state agencies, vendors, and public safety partners to ensure reliable 24/7 operations.

The employee is expected to troubleshoot complex technical issues, manage enterprise system integrations, coordinate technology upgrades, and implement solutions that improve reliability, security, and operational efficiency.

Essential Duties and Responsibilities

• Administer and support the Computer Aided Dispatch (CAD) system, GIS mapping, mobile data, and associated public safety applications.
• Maintain Windows servers, virtualization infrastructure, workstations, network equipment, storage systems, and supporting hardware.
• Install, configure, update, and maintain operating systems, firmware, software, and security patches.
• Troubleshoot complex hardware, software, networking, database, and application issues affecting mission‑critical operations.
• Support NG911 technologies, IP telephony, logging recorders, radio consoles, alerting systems, and emergency communications platforms.
• Administer Microsoft SQL Server databases and develop SQL queries to support reporting, system administration, troubleshooting, and application integrations.
• Assist with switches, VLANs, routing, firewalls, VPN connectivity, redundancy testing, and enterprise networking.
• Coordinate with vendors, state agencies, and County IT staff during upgrades, maintenance, outages, and new technology deployments.
• Participate in disaster recovery planning, continuity of operations, and system redundancy testing.
• Monitor system performance and recommend improvements to technology, cybersecurity, and infrastructure.
• Maintain technical documentation, network diagrams, inventories, and change management records.

Knowledge, Skills and Abilities

• Knowledge of Windows Server administration and enterprise IT environments.
• Experience with TCP/IP, DNS, DHCP, Active Directory, Microsoft 365, virtualization, and enterprise networking.
• Knowledge of cybersecurity best practices, endpoint protection, and disaster recovery.
• Advanced proficiency with Microsoft SQL Server, including writing complex SQL queries, joins, views, stored procedures, data validation, performance troubleshooting, and supporting enterprise applications through direct database analysis.
• Ability to analyze and resolve complex technical issues under time‑sensitive conditions.
• Strong written and verbal communication skills with exceptional customer service.
• Ability to document technical procedures and maintain accurate technical records.
• Ability to work independently and participate in an on‑call rotation supporting 24/7 emergency operations.

Physical Requirements

• Must be able to physically perform the basic life operational functions of stooping, reaching, lifting, fingering, grasping, talking, and hearing.
• Must be able to perform sedentary work and a negligible amount of force frequently or constantly to move objects.
• Must possess the visual acuity to operate computer equipment and maintain/review manual written records.

Preferred Education and Experience

• Associate's or Bachelor's degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related field; equivalent experience considered.
• Three years of progressively responsible experience supporting enterprise information technology systems.
• Experience administering Windows Server environments, virtualization platforms, and enterprise networking.
• Experience administering Microsoft SQL Server databases and developing SQL queries to support public safety applications, reporting, and system integrations.
• Experience supporting public safety technologies such as CAD, NG911, radio systems, GIS, or logging recorders preferred.
• Experience supporting mission‑critical 24/7 operations preferred.
• The ideal candidate will have experience with 911 critical systems and technology necessary to provide 911 services, such as CAD, radio, technology, and logging recorders.

Additional Certifications

• Emergency Telecommunicator Course
• Emergency Medical Dispatch
• Emergency Fire Dispatch
• Emergency Police Dispatch
• CPR
• DCI Modules 1-3
• FEMA IC 100, 200, 300, 700, 800

Special Requirements

• Must maintain DCI certification.
• Must maintain a valid North Carolina driver’s license.

At Davidson County we are devoted to enhancing the quality of life for our citizens, providing efficient services and responsible governance. Our team is at the heart of achieving our goals and making Davidson County a great place to both live and work.