Computer Technician

Niles Township High Schools District 219; Chicago (IL); On-site; USD 40,000 - 64,000; Full time

Job summary

Niles Township High Schools District 219 is seeking a Computer Technician to support technology hardware and online resources for classroom instruction. The role involves setup, troubleshooting, and routine maintenance of devices, software, and network infrastructure within the district.

You will help manage district tech services, assist with asset management, and support testing environments. Collaboration across departments and adherence to district policies are essential.

Qualifications

• Bachelor's degree preferred or equivalent certification and experience.
• CompTIA or equivalent A+ certification preferred.
• Experience in diverse, multicultural environment.

Responsibilities

• Assists staff and students with hardware/software issues, setup, and configuration.
• Log and respond to tickets using district help-desk system.
• Collaborate with technology team to resolve system-level issues (Internet outages, wireless, phone).
• Assist with asset management for student devices using MDM.
• Support break maintenance, reimaging devices, and building technology projects.
• Test and troubleshoot copper/fiber infrastructure to ensure data, voice, video delivery.
• Support online and computer-based testing during school events.

Skills

Safety & security

Project planning

Diagnostics

Math proficiency

Technical writing

Problem solving

Networking knowledge

Troubleshooting

Office software

Data interpretation

Team collaboration

Education

Bachelor's degree or equivalent certification

Tools

MDM (Mobile Device Management)

Job description

REPORTS TO

Director of IT Services Management

POSITION OBJECTIVE:

The job of Computer Technician is to support all stakeholders using technology hardware and online digital resources to support classroom instruction and to assist the Department/Director of IT Services Management in the operation, setup, troubleshooting and routine maintenance of computer hardware, tablets, software, online digital resources, IP video, data network, media systems, telephone system, and other related equipment.

Minimum Qualifications

• Bachelors degree in a job-related area preferred or equivalent certification(s) and experience.
• CompTIA or equivalent A+ technical certification(s) preferred
• Experience working successfully in a diverse, multicultural environment.

Required Skills

• Adhere to safety and security practices in all job-related activities
• Skilled in planning and managing projects efficiently
• Capable of gathering information to diagnose and resolve problems
• Proficient in performing basic math, including calculations using fractions, percents, and ratios
• Able to read technical information, compose a variety of documents, and facilitate group discussions
• Strong problem-solving skills to resolve practical issues
• Knowledgeable in current generation and legacy computer operating and networking systems
• Proficient in computer hardware/network troubleshooting techniques
• Skilled in network security protocols and procedures
• Familiar with office application software
• Understanding of board policies, district, state, and federal regulations/laws
• Ability to schedule activities and meetings effectively
• Skilled in gathering, collating, and classifying data
• Proficient in using job-related equipment
• Flexible in working with others across a variety of circumstances
• Ability to work with data using defined and similar processes
• Able to operate equipment using a variety of defined methods
• Capable of working with a diverse range of individuals and data types
• Strong ability to identify issues and create action plans
• Ability to independently interpret data guidelines for problem-solving
• Moderate problem-solving ability with equipment
• Skilled in developing effective working relationships
• Able to communicate clearly and concisely, both orally and in writing, with individuals of diverse technical knowledge and skills
• Capable of providing clear instructions and setting priorities in various tasks and projects

Performance Responsibilities

Technical Support & Systems Maintenance

• Assists staff and students with assessing and resolving hardware and software issues, including hardware setup and configuration and installation of district software.
• Utilizes the district help-desk ticketing system to log, respond to, and resolve staff and student technology issues.
• Collaborates with the technology team to resolve system-level issues, including Internet outages, wireless access point issues, and district phone issues.
• Assists with technology asset management for student devices using Mobile Device Management (MDM) systems.
• Assists with school break maintenance projects, including reimaging devices, setting up new devices, and completing building technology projects.
• Terminates, tests, and troubleshoots copper and fiber infrastructure to ensure reliable delivery of data, voice, and video services.
• Supports online and computer-based testing during annual school-wide assessment events.

Technology Security, Compliance & Application Management

• Adheres to and exercises district policies regarding computer use and data access to ensure compliance with district policies and departmental guidelines.
• Preserves district-wide Internet safety and cybersecurity practices and communicates and trains staff on applicable practices.
• Researches software applications and recommends standardized applications aligned with district technology goals.

Planning, Collaboration & Service Center Support

• Participates in technology long-range planning with the Technology Department.
• Performs other related duties as assigned to support the efficient and effective functioning of the Technology Service Center.

TERMS OF EMPLOYMENT

260 day position

WORKING CONDITIONS

The usual and customary methods of performing the jobs functions require the following physical demands: some lifting, carrying, pushing, and/or pulling, some stooping, kneeling, crouching, and/or crawling and significant fine finger dexterity. Generally the job requires 50% sitting, 25% walking, and 25% standing. This job is performed in a generally clean and healthy environment.

SALARY RANGE

T2

The information contained in this job description is for compliance with the Americans with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position. Additional duties are performed by the individuals currently holding this position and additional duties may be assigned.

Niles Township High Schools District 219 is an equal-opportunity employer. It is the policy and practice of District 219 to decide all matters relating to employment solely on the basis of the applicants ability to perform the essential functions of the position. District 219 ensures equal employment opportunities regardless of race, creed, sex, sexual orientation, color, national origin, religion, age, or handicap.