Computer Technician

Tusker Construction Group; Buffalo Grove (IL); On-site; USD 28,000 - 30,000; Full time

Job summary

Tusker Construction Group is seeking a Computer Technician in Buffalo Grove to configure and image large quantities of desktops and laptops, install components, and repair computers. The role requires following imaging procedures, updating BIOS, and performing quality checks to ensure accurate imaging and customer satisfaction.

Responsibilities include OS installation, asset enrollment, coordinating with sales, and maintaining meticulous records while participating in training and hardware

Qualifications

• Strong communication and ability to explain technical concepts to non-technical people.
• High level of organizational skills and attention to detail.
• Ability to handle time pressure and prioritize tasks.
• Willingness to participate in training and certification programs.
• Ability to work with sales teams and understand customer expectations.

Responsibilities

• Install components into desktop/laptop computers per order specifications.
• Install and configure operating systems based on requirements.
• Follow imaging/configuration procedures to image systems via PXE or other methods.
• Enroll computer names/mac addresses into customer database for imaging.
• Update BIOS settings and perform QC to verify imaging success.
• Troubleshoot hardware issues and coordinate with sales on customer expectations.
• Maintain timely follow up with internal and external customers.
• Keep Outlook calendar up to date with scheduled appointments.
• Ensure products are picked per packing list and delivered to shipping.
• Participate in hardware rollouts and training programs.

Skills

Communication

Organizational skills

Stress tolerance

Attention to detail

Initiative

Decision making

Rapport

Tools

PXE imaging

Job description

The Computer Technician is responsible for configuring various desktop/laptop computers, installing accessories, loading software, and following specific imaging procedures setup for each customer to image large quantities of desktop and laptop computers per such specifications. They are also responsible for computer repairs.

Responsibilities

• Install components into desktop/laptop computers per order specifications
• Install and configure various operating systems based upon requirements
• Carefully follow imaging/configuration procedures to successfully image computer systems via PXE or other required method
• Where necessary, enroll computer names/mac addresses into customer database for proper imaging
• Update BIOS settings
• Perform proper QC procedures to verify imaging is successful and accurate
• Troubleshoot computer hardware issues
• Work closely with sales departments to understand customer expectations with regards to each individual order
• Respond to all sales department inquiries promptly
• Communicate missed deadlines promptly to sales teams
• Complete all necessary paperwork legibly and accurately including serial number records
• Maintain timely follow up with internal and external customers.
• Keep Outlook calendar up to date daily with scheduled appointments.
• Ensure all product is picked per packing list specifications and delivered to the shipping department
• Actively participate in improving product quality and service to our customers. Make management aware of issues that affect quality and service to improve customer satisfaction.
• Take a proactive approach to learning by participating in company sponsored training and certification programs as well as personal self-study.
• Understand and participate in projects such as hardware rollouts

Competencies & Skills

• Communication - Effectively express oneself in individual or group situations and have the ability to explain technical 'jargon' in a manner that non-technical people can easily understand.
• High level of organizational skills
• Tolerance for Stress - Handle all situations in a professional manner (i.e., time pressure, task difficulty, customer concerns, deadlines, etc.)
• Attention to Detail - Achieve task accomplishment and customer satisfaction through concern for all areas involved, no matter how small.
• Initiative - Initiate new ideas to get the job done by going beyond the normal performance expectations of the position.
• Decision Making - Develop alternative courses of action and make decisions which are based on logical assumptions and factual information. Decisions must be in the best interest of the customer and the company.
• Rapport- ability to work well with employees and customers giving them confidence in your abilities

$20 - $22 an hour

Tusker is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

We seek team members from all backgrounds to join our organization, and we encourage our employees to bring their authentic, unique, and best selves to work.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training.

Tusker makes hiring decisions based solely on qualifications, merit, and business needs at the time.