Computer Systems Technician, Walt Disney World

The Walt Disney Company; Lake Buena Vista (FL); On-site; USD 46,000 - 66,000; Full time

Job summary

The Walt Disney Company in Florida is seeking a Computer Systems Technician to provide hardware support across Disney Parks, Resorts and related operations, ensuring reliable technology for guests and cast members.

You’ll troubleshoot IOS and Android devices, support wireless networks, perform hardware refreshes, and assist with POS equipment and AT/Apple devices while maintaining high guest service standards in a fast paced environment.

Qualifications

• Valid Florida Driver’s License.
• Minimum of 4 years’ experience in computer hardware support.
• Experience with Mac OS, Mobile Device Management (MDM), Windows 7 and 10 operating systems.
• Ability to handle confidential information.
• Possess HP Desktop/Notebook and IBM Lenovo Certifications or ability to obtain in 90 days of hire.
• Experience installing and troubleshooting NCR and DLI Point of Sale equipment (PAX, Tap to Pay, etc).
• Ability to lift up to 50 pounds.
• Excellent written and interpersonal communication skills.
• Proficiency in standard office software programs and mobile electronic devices.

Responsibilities

• Perform maintenance, troubleshooting and configuring of IOS and Android devices
• Support an environment of wireless technology
• Execute desktop or laptop refreshes
• Cast members may be required to handle cleaning chemicals and supplies
• Additional Personal Protective Equipment (face shields, goggles, refillable hand sanitizers, etc.) may be required

Skills

Mac OS

MDM

Windows 7/10

Confidential data

Guest service

Mobile devices

Education

Associate’s degree in Computer Science/Engineering

Tools

NCR POS

DLI POS

PAX

Tap to Pay

HP Certification

Lenovo Certification

Job description

At Disney, we‘re storytellers. We make the impossible, possible. We do this through utilizing and developing cutting‑edge technology and pushing the envelope to bring stories to life through our movies, products, interactive games, parks and resorts, and media networks. Now is your chance to join our talented team that delivers unparalleled creative content to audiences around the world. “We create happiness.” That’s our motto at Walt Disney Parks and Resorts. And it permeates everything we do. At Disney, you’ll help inspire that magic by enabling our teams to push the limits of entertainment and create the never‑before‑seen!

The Computer Systems Tech is more than just a modern day electrical technician. They provide hardware support to multiple lines of businesses. The Computer Systems Tech might respond to a point of sale call, park ticketing booth, a time clock concern and even an IOS device call. The Computer Systems Tech is expected to resolve trouble tickets assigned to them by the end of each shift. The Computer System Tech might be expected to complete work alone or in a team environment, all the while supporting guests and clients, so strong guest service skills are a must. The field service position may include work from elevated platforms and confined spaces throughout the Walt Disney World Parks and Resort property.

Responsibilities

• Perform maintenance, troubleshooting and configuring of IOS and Android devices
• Support an environment of wireless technology
• Execute desktop or laptop refreshes
• Cast members may be required to handle cleaning chemicals and supplies
• Additional Personal Protective Equipment (face shields, goggles, refillable hand sanitizers, etc.) may be required

Basic Qualifications

• Valid Florida Driver’s License
• Minimum of 4 years’ experience in computer hardware support
• Experience with Mac OS, Mobile Device Management (MDM), Windows 7 and 10 operating systems
• Ability to handle confidential information
• Possess HP Desktop/Notebook and IBM Lenovo Certifications or ability to obtain in 90 days of hire
• Experience installing and troubleshooting NCR and DLI Point of Sale equipment
  • PAX, Tap to Pay, etc
• Ability to lift up to 50 pounds
• Excellent written and interpersonal communication skills
• Proficiency in standard office software programs and mobile electronic devices

Preferred Qualifications

• COMPTIA Network+ Certification, MCP Microsoft Windows 7 Professional, HP and Lenovo Certification

Required Education

• Associate’s degree in Computer Science, Computer Engineering, Electronics, or equivalent work experience

Additional Information

Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year. Schedules and start times are subject to vary.

©Disney is an equal opportunity employer. Drawing Creativity from Diversity

KEYWORD: WDWCasting, WDW Casting, WDWCASTING WDW: Walt Disney World Casting Hourly Jobs WDW Hourly

The pay rate for this role in Florida is $40.49 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.