Computer Systems Analyst

QED Systems; Arlington (VA); On-site; USD 115,000 - 120,000; Full time

Benefits offered by this job

Paid Time Off

11 Paid Holidays

401(k) Matching

Medical, Dental & Vision Benefits

Life Insurance, AD&D, Short/Long-Term

Job summary

QED Systems, LLC seeks a Computer Systems Analyst to join our team at the Pentagon in Arlington, VA, supporting the HQDA G-3/5/7 contract. You will serve as the ECOP gatekeeper, administer the database, control access, and respond to help desk requests while coordinating with Army customers and other contractors.

The position requires strong communication, database proficiency, and experience with Army tools (AST, ETMS2).

Qualifications

• Bachelor’s degree required.
• Minimum of 3 years of Headquarters, Army staff experience or equivalent.
• Experience with customer service databases.
• Proficiency in AST or similar database.

Responsibilities

• Serve as Gatekeeper and administer ECOP application/database.
• Control access to ECOP database per timelines.
• Evaluate and recommend admin methods for records, forms, and documentation in alignment with DoD policies.
• Manage user permissions and respond to help desk requests for ECOP, escalating as needed.
• Assist in ECOP database management, providing situational awareness and visibility of help desk requests.
• Track ONS requests in ECOP and produce status reports as directed.
• Draft EXSUMs and coordinate meeting follow-ups within 24 hours.
• Present ECOP functionalities and conduct demonstrations at Army courses.
• Conduct quarterly ECOP training for Army Enterprise customers.
• Coordinate sprint meetings with ECOP 2.0 developers and provide Tier I support.

Skills

Detail-oriented

AST tool

MS Office

Analytical thinking

Prioritization

Self-motivation

ETMS2

Executive support

Toolsets

Document drafting

Education

Bachelor’s degree

Tools

AST (Army Synchronization Tool)

ETMS2

MS Office (Outlook, Word, SharePoint, PowerPoint, Excel)

Job description

QED Systems, LLC, is currently recruiting a Computer Systems Analyst, to join our team at the Pentagon, Arlington, VA to support our HQDA G-3/5/7 Support Services contract.

Duties

• Serve as the Gatekeeper and be responsible for administration tasks related to the Equipment Common Operating Picture (ECOP) application and database.
• Control access to the database. These tasks shall be accomplished according to approved timelines and suspense.
• Evaluate and provide written recommendations to the organization on methods and procedures for providing administrative support for records, communications, directives, forms, files, and documentation in alignment with business and management practices for application to agency programs or operations.
• Manage user permissions, respond to help desk requests, capture modernization actions for the database and action ONS, as directed, with the ECOP application.
• Assist in managing the ECOP database by providing situational awareness support and common visibility of help desk requests as the chain-of-command coordinates for endorsement, validation, and sourcing.
• Track status of ONS requests in ECOP and produce status reports on a regularly scheduled frequency, as directed by the division and branch leadership.
• Follow industry standards for the software life cycle development processes IAW DoD, G-3/5/7, CCSA, AOC and Army policies and regulations.
• Adjust work efforts as required within the branch to meet mission requirements.
• Draft meeting EXSUMs for review; and track and coordinate any meeting due outs twenty-four (24) hours post meeting.
• Present the functionalities of Equipment Common Operating Picture functionalities briefings and live demonstration of the system at various Army courses as required.
• Conduct quarterly ECOP training to the entire Army Enterprise customer base including Army Service Component Commands, COCOMs and other DRU elements to ensure their familiarity and application of the entire modules in ECOP 2.0.
• Coordinate and participate in scheduled sprint meetings organized by the system developers of ECOP 2.0 on a weekly and monthly basis as prescribed by the lead system developer.
• Provide the initial trouble shooting responses to commands with concerns of the system while serving as the Tier I support for the system, whereby all system issues and functional concerns of the customers are answered swiftly. When Tier I capabilities is exhausted, elevate the issues presented to the Tiers II and III levels resident at the United States Western Hemisphere Command.

Required Skills & Experience

• Detail-oriented with excellent technical, verbal, and written communication skills.
• Proficiency in Army Synchronization Tool (AST) or similar database. Familiarity with database entry.
• Must have the ability to work within Government-provided software packages with emphasis on MS Office products, for example, Outlook, Word, SharePoint, PowerPoint, and Excel.
• Must be able to think critically and apply analytical methodologies to raw data to present clear and precise recommendations.
• Ability to focus on Mission requirements while tracking multiple competing priorities.
• Require minimal supervision in the fast-paced, critical environment of the Army Headquarters.
• Must be proficient in the Enterprise Task Management Software Solution (ETMS2) (formerly Task Management Tool).
• Ability to clearly articulate analysis through both oral and written communication.
• Ability to provide executive, technical, and administrative support to senior leaders.
• Operational experience using standard automated toolsets to perform duties.
• Ability to assist with drafting Army EXORDs, FRAGOs, meeting minutes and EXSUMs and strategic documents.

Required Clearance

• ACTIVE CLEARANCE LEVEL REQUIRED: Top Secret w/SCI eligibility

Qualifications

• Bachelor’s degree required.
• Minimum of three (3) years of experience in Headquarters, Department of the Army, Headquarters Staff or equivalent Headquarters (HQDA/Joint) staff experience. To include one to three (1–3) years of dedicated Customer Service experience.
• Experience with customer service databases.
• Proficiency in Army Synchronization Tool (AST) or similar database. Familiarity with database entry.

Travel

Less than 10% travel is expected for this position. Travel may include continental United States and outside continental United States locations.

Work Environment

This position will be co-located with the customer and other contractors in Government office spaces. While not generally authorized, telework may be required due to exceptional circumstances (extreme weather, pandemic, etc.).

Physical Demands

Physical demands of this position include ability to:

• Be independently mobile.
• Communicate effectively with co-workers and customers.
• Withstand prolonged periods of sitting at a desk and computer use.

Reasonable accommodation will be provided to enable individuals with disabilities to perform the essential functions.

Position Type/Expected Hours of Work

This is a full‐time position, Monday through Friday. Flexibility around core hours. Travel may occur outside of normal core hours.

Additional Information

Please note this job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Assigned tasks may vary, with or without prior notice, to effectively meet client requirements.

Total Compensation

QED offers a competitive compensation package for full-time employees. Our total compensation package is value-based and negotiable depending upon the candidate’s specific skills and applicable relevant experience.

Benefits include

• Paid Time Off (PTO)
• 11 Paid Holidays
• 401(k) Matching
• Medical, Dental & Vision Benefits
• Life Insurance, AD&D, and Short-Term & Long-Term Disability
• Professional Growth Opportunities
• Additional Benefits

Estimated Salary Range

$115,000.00 - $120,000.00, annually. This is not a guarantee of compensation or salary. This represents the typical range for fully qualified candidates for this position based on experience, geographic location, and other factors. The final offer amount may vary.

QED Systems, LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

QED Systems, LLC is an Equal Employment Opportunity and Affordative Action Employer – Minority/Disabled/Veteran/Female