Computer Support Specialist ROC FT

Arbour SeniorCare; Edinburg (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

A healthcare provider in Edinburg, Texas is seeking a Computer Support Specialist I. This role involves performing software installations and troubleshooting computer hardware issues. The ideal candidate will have a degree or relevant experience in IT support, strong problem-solving abilities, and effective communication skills. This is an opportunity to join a supportive team dedicated to providing excellent service to clients.

Qualifications

• Ability to recognize, analyze and resolve hardware, software, and network problems.
• Minimum of 6 months experience in computer hardware, software or system support.
• Knowledge in computer hardware & software.

Responsibilities

• Perform basic level software installations with focus on hardware setups.
• Maintain call center and remote support for customers.

Skills

Abstract reasoning

Empathy

Effective communication

Problem solving

Travel flexibility

Education

Associates Degree in related field

1 year experience in customer service IT

Job description

Responsibilities

POSITION SUMMARY:

The Computer Support Specialist I (CSS I) performs basic level software installations with main focus on hardware setups and troubleshooting of computer hardware. The CSS I is responsible for maintaining the call center and remote support for our customers.

Qualifications

• 1. Ability for abstract reasoning and a talent for explaining the abstractions in concrete terms.
• 2. Ability to empathize with people of many backgrounds functioning at any staff or operational level in the hierarchy of the hospital.
• 3. Ability to communicate effectively when presenting recommendations, tactful when identifying existing managerial problem areas, and patient and meticulous in implementation.
• 4. Ability to recognize, analyze and resolve hardware, software, and network problems.
• 5. Able to travel 25% of time. Must be able to move between facilities as needed
• 6. Must demonstrate commitment and adherence to STHS’s Compliance Program and Code of Conduct through compliance with all policies and procedures, the Code of Conduct, attendance at required training and immediately reporting suspected compliance issue(s) to the Compliance Officer.

EDUCATION / LICENSURE:

• 1. Associates Degree in related field required; or 1 year experience in a customer service IT environment in lieu of a degree.
• 2. Minimum of 6 months experience in computer hardware, software or system support
• 3. Knowledge in computer hardware & software

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449.

Authorized by

Corporate Human Resources