Computer Support Specialist IV

Honu Services; Fort Cavazos Motorcycle and POV Campus (TX); On-site; USD 53,000 - 57,000; Full time

Benefits offered by this job

Medical, dental, vision, disability, &

Life insurance

Flexible Spending Accounts

401(k)

PTO

Tuition reimbursement

Paid federal holidays

Job summary

Kiakahi, LLC is seeking a Computer Operator Support Specialist IV to join our on-site team supporting a large government client. The role is based at Fort Hood, TX and requires a DoD Secret clearance.

You will perform desktop and peripheral support, incident handling, and system maintenance for Windows environments, with CSIRT and IAVA remediation responsibilities. You will work closely with Tier II/III engineers, generate reports, and provide technical documentation.

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, or related discipline preferred
• 4+ years of experience in desktop administration preferred
• Must possess and maintain IT I level certification IAW AR 25-2 and an IAT II certification IAW DoD 8570.01-M
• A valid driver's license with a clean driving record

Responsibilities

• Provide on-site desktop, software, and peripheral support for NIPRNET and SIPRNET customers
• Resolve desktop problems via Remote Control; add/delete accounts and reset passwords as needed and assist with IAVA remediation
• Install, configure, troubleshoot, relocate, and repair desktops, PDA devices, and printers

Skills

Desktop administration

Customer service

Troubleshooting

Communication skills

Education

Bachelor's degree in Computer Science / Information Technology or related

Tools

SolarWinds

Active Directory

SCCM

Remote desktop tools

Windows Server

Job description

Overview

Kiakahi, LLC is seeking a highly motivated Computer Operator Support Specialist IV to join our growing team. The Computer Support Specialist works within a cohesive team environment and supports a large government client with multiple locations. It is responsible for maintaining industry and government IT compliance standards via scheduled deployments, patching management and maintaining, configuring, diagnose, reload, utilize troubleshoot and repair MS Windows based laptop and desktop loaded with Windows 10 OS and higher along with all associated peripheral devices. The Computer Support Specialist will interface with other stakeholders, generate reports and provide recommendations for enhancements and improvements.

Responsibilities

• Provide on-site desktop, software, and peripheral support for NIPRNET and SIPRNET customers
• Resolve desktop problems via Remote Control; add/delete accounts and reset passwords as needed and assist with IAVA remediation.
• Install, configure, troubleshoot, relocate, and repair desktops, Personal Digital Assistant (PDA) devices, and printers.
• Identify network problems impacting users and work with appropriate Tier II or III administrators to quickly restore optimum service.
• Troubleshoot Wireless Fidelity (Wi‑Fi) and Government Furnished Equipment (GFE) provided broadband devices and VPN connectivity.
• Utilize network monitoring tools such as SolarWinds to monitor and proactively respond or alert appropriate support personnel.
• Submit daily systems reports and contact next level of support to elevate unresolved problems.
• Answer HELPDESK calls and utilize automated incident tracking systems to record work orders.
• Provide technical customer support.
• Configure, diagnose, reload, utilize troubleshoot and repair all Network Centric Enterprise Services (NCES) products.
• Configure, diagnose, reload, utilize troubleshoot and repair all messaging applications.
• Utilize Active Directory tools to manage and create objects in MS Server 2003-2016.
• Utilize remote tools to connect to remote desktops. Applications include SCCM.
• Support SIPRNET Token process to include filling the role of TA and ETA under the guidance of DA‑PAM 25-2-13 Assist users during briefings and events with all collaborative tools, systems and media.
• Required to perform 24 X 7 shift work in support of operational IT related mission/after duty hours on call/emergency requirements.
• Have excellent customer service skills; project a positive image and professional manner always; ability to work within the confines of a set time schedule.
• Have knowledge and experience communicating desktop support concepts to technical and non-technical personnel; ability to develop technical documents and produce system design documentation.
• Other duties as assigned

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's Degree in Computer Science, Information Technology, or related discipline preferred
• 4+ years of experience in desktop administration preferred
• Experience may be substituted for degree
• Must possess and maintain an IT I level certification IAW AR 25-2 and an IAT II certification IAW DoD 8570.01-M
• A valid driver's license with a clean driving record
• Occasional use of a company vehicle while on work site

Knowledge

• Have an In‑depth knowledge of the most recent version of MS OS, MS Office applications (e.g., Win10, MS Office Suite 2013), and other common desktop applications such as Adobe Acrobat, Tumbleweed, etc. and ability to quickly learn unique GOTS applications.
• Have excellent customer service skills; project a positive image and professional manner always; ability to work within the confines of a set time schedule.
• Familiarity with backup and recovery software and methodologies.
• Strong technical aptitude and ability to research & solve complex issues independently.
• Willingness and ability to learn new skills and apply them as needed.
• Ability to effectively communicate issues and resolutions to all levels of the organization.
• Ability to maintain confidentiality with sensitive customer and internal information.

Security Clearance

Position requires a DoD Secret security clearance. Must be a US citizen.

Location

Fort Hood, TX

Physical Requirements

Work may involve sitting or standing for extended periods of time. Position may require typing and reading from a computer screen. Must have sufficient mobility, including but not limited to bending, reaching, and kneeling to complete daily duties in a timely and efficient manner. May include lifting weight up to thirty (30) pounds as necessary.

Benefits

• Medical, dental, vision, disability, and life insurance
• Flexible Spending Accounts
• 401(k)
• PTO
• Tuition reimbursement
• Paid federal holidays

Company

Headquartered in San Diego, CA, Kiakahi, LLC is a Native Hawaiian Organization (NHO) owned SBA Small Disadvantaged Business specializing in global information technology and offering professional solutions in IT Design & Installation, Cybersecurity, Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services. Leveraging over 30 years of providing IT services to the federal & commercial market with projects located around the world, our team possesses innovative expertise in the development of a wide range of technology solutions. Our service commitment is simply to become - "Your Supreme Partner for Success". Kiakahi, LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Positions functions and qualifications may vary depending on business needs.

Kiakahi, LLC is an equal opportunity employer.

Kiakahi, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.

Salary

Salary Range: $53,285.00 - $57,091.00 Posted Salary RangeUSD $53,285.00 - USD $57,091.00 /Yr.