Computer Support Specialist II-ENT

UAB Medicine; Birmingham (AL); On-site; USD 50,000 - 81,000; Full time

Benefits offered by this job

Educational assistance

Paid time off

Public Service Loan Forgiveness PSLF

Job summary

UAB Medicine is seeking a desktop support technician to troubleshoot PC and printer hardware, install software, and lead large projects. The role requires strong customer service and the ability to explain technical issues to nontechnical staff.

The ideal candidate will have an Associate degree and 3+ years of related experience, with expertise in Windows OS, Office 365, and printer systems. On-site position with competitive pay and benefits.

Qualifications

• Associate's degree in Information Systems or related field with 3 years of experience.
• Excellent verbal and written communication skills.
• Strong customer service skills and professional telephone manner.
• Ability to explain technical issues to nontechnical staff.
• Experience with HP and Zebra printers.

Responsibilities

• Provide support for troubleshooting PC & Printer hardware and Windows OS.
• Install desktop hardware/software and printers; keep documentation updated.
• Lead large software install or move projects.
• Manage tickets, prioritize issues, and ensure timely resolution.
• Be available for after-hours on-call.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Printer troubleshooting

Windows OS

Education

Associate degree

Tools

Meraki VPN

HP printers

Zebra printers

Job description

Position Overview

Pay range: $50,050 - $81,330 / year

Benefits and perks available for eligible positions include: robust educational assistance programs, generous paid time off, employee assistance and wellness programs, paid parental leave, qualifying employer for the Public Service Loan Forgiveness (PSLF) Program, plus more.

Job Highlights

A team of more than 600 professionals,Health System Information Services (HSIS)works to keep UAB Medicine’s IT systems and infrastructure running smoothly to deliver quality and innovative care to our patients. Join our nationally ranked team at UAB Medicine, amongst the top 150 Places to Work in 2025 as ranked by Becker’s Healthcare. Also, we have achieved top ratings in the Most Wired survey for a total of 21 years.

Job Description

Responsible for PC & Printer troubleshooting, maintenance, repair and installation, hardware and software configurations, product documentation, internet/specialty software and completing assigned projects/moves. Must be able to work independently with minimal supervision, as well as, with a team. In addition, will make sure tickets are being done in a timely manner provide leadership to techs when the manager is not present, and will assist with day-to-day activities in the department. Must have exceptional customer service skills.

Core Job Responsibilities

• Provide support for troubleshooting technical issues with PC & Printer Hardware, Windows OS and simple network/wiring/wireless issues.
• Installs desktop hardware/software & printers. Keeps documentation updated.
• Lead a large project (software install, move).
• Work with specialty hardware and software (either new installs or upgrades). Provide documentation when necessary.
• Use the ticket system to keep track of workload. Update and close tickets as needed.
• Be available for on-call after hours, work issues off hours as needed.
• Maintain technical skills with current industry standards and certifications.
• Takes ownership of issues and drives them to resolution.
• Able to appropriately prioritize tickets based on patient care and urgency.
• Responds to helpdesk calls and completes tasks in a timely manner.
• Maintains a good relationship with customers and management throughout the organization.
• Skills Transfer – teach something to another tech.
• Be able to manage time with respect to projects and incidents.

Qualifications

Associate's degree in Information Systems or a related field and three (3) years of related experience required. Work experience may substitute for education requirement

Preferred Skills/Abilities

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Professional and pleasant telephone manner.
• Ability to explain technical issues to technical and nontechnical employees and customers.
• Strong analytical and problem-solving skills.
• Experience troubleshooting and repairing HP laser printers.
• Experience troubleshooting and installing Zebra label printers.
• Experience with Meraki VPN hardware a plus.
• Proficient with or the ability to quickly learn an array of computer hardware and software.
• Office 365 experience is preferred but not required.
• Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing.
• OEM Certifications (HP/Lenovo Etc.) a plus
• Apple / Mac Experience a plus
• Experience imaging from Network
• Laptop / Desktop / Printer hardware and software support experience
• Ticketing software experience

Why Work at UAB Medicine

We are UAB Medicine, Alabama’s largest and most comprehensive health system, recognized nationally for delivering world-class patient care, pioneering research, and cutting-edge medical education. We proudly serve more than 1.2 million patients each year – from every county in Alabama, all 50 states, and many countries around the world. Our network spans numerous hospitals, emergency departments, more than 67 other sites of care, and a team of over 3,100 physicians. Our key facilities include UAB Hospital – ranked the No. 1 hospital in Alabama by U.S. News & World Report and home to the state’s first ACS-verified Level I adult trauma center and only Magnet-designated hospital – along with UAB Hospital-Callahan Eye and five UAB St. Vincent’s hospitals serving central Alabama.

UAB Medicine offers careers across a wide range of practice environments, from our internationally renowned academic medical center and award-winning community hospitals to our primary and specialty care clinics across the state. Whether you’re seeking the fast-paced learning environment of a tertiary care setting or the close-knit environment of a community facility, there’s a place for you on our team where you can become part of a mission-driven organization committed to delivering life-changing care. With nearly every medical specialty represented and unlimited opportunities for growth, you’ll find the right fit for your skills and career goals. We care for you by offering comprehensive, industry-leading benefit packages to support the individual preferences and circumstances of our diverse staff.