Computer Support Specialist

State of Montana; Helena (MT); Hybrid; USD 33,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

Paid Leave & Holidays

Retirement Plan

Telework Eligible

Overtime compensation

Job summary

State of Montana is seeking a Computer Support Specialist for the Montana Department of Transportation (MDT) in Helena. You will provide technical assistance for software, hardware, and networking tools used by MDT employees, and develop training materials for MDT staff.

The role includes scheduling and coordinating software/hardware installations, performing setup procedures for new equipment, and troubleshooting to ensure compliance with MDT network standards.

Qualifications

• Bachelor’s degree in computer science, information systems or a related field, or 4 years of related experience.
• 1 year of experience in computer systems administration or IT support, including hardware/software troubleshooting, deployment, installation, configuration and management.
• Alternative combinations of related experience or education may be considered.

Responsibilities

• Provide technical assistance for software, hardware and networking tools used by MDT employees.
• Develop training materials and assist with formal technical training in classroom and one-on-one settings.
• Assist with scheduling, coordinating software/hardware installations and configurations; setup procedures for new equipment; troubleshoot and ensure MDT network standards.

Skills

Troubleshooting

OS & Networking

PC Support

Education

Bachelor’s degree in CS/IS or related field

4 years of related experience in lieu of a degree

Job description

Job Description - Computer Support Specialist (26142631)

Position Title: Computer Support Specialist - ( 26142631 )

The Montana Department of Transportation (MDT) is recruiting for a Computer Support Specialist. Provides technical assistance in support of software, hardware, and networking tools used by employees of the Montana Department of Transportation. Responsible for developing training materials and assists with formal technical and computer training, both in the classroom and one-on-one, for MDT employees. Assist with scheduling, conducting, and coordinating computer software, hardware installation and configuration; perform setup procedures for new equipment and installs, customize, and ensure accurate operation of software packages and hardware on personal computers; customize and troubleshoot applications when problems occur and ensure compliance with MDT network standards. This position is part of a career ladder with career advancement opportunities. Reports to the Customer Support Supervisor and does not supervise others.

For a full job description, please contact Alycia Gereg at [e-mail].

Benefits of working for MDT and the State of Montana include:

• Culture of public service and a commitment to work/life balance
• Potential hybrid remote work arrangement available
• Access to Montana Health Centers, low-cost clinics for state employees and their families
• State Retirement plan and additional savings opportunities (deferred compensation)
• Employees in this position receive overtime compensation or compensatory time for all time in a pay status over 40 hours in a workweek
• Benefits apply on first day of employment
• Relocation assistance may be offered to the successful candidate at the time of offer

Required Education and Experience:

• Bachelor’s degree in computer science, information systems or a related field. *OR 4 years of related experience in lieu of a degree.
• 1 year of experience in computer systems administration or information technology support experience, including hardware and software troubleshooting, hardware deployment, software installation, configuration and management.
• Alternative combinations of related experience or education may be considered.

This agency may use a training assignment. Employees in training assignments may be paid below the base pay established by the agency pay rules. Conditions of the training assignment will be stated in writing at the time of hire.

Knowledge, Skills, and Abilities:

• Ability to troubleshoot complex problems while providing customer service to employees.
• Knowledge of computer operating systems (such as Microsoft Windows) and principles of computer networking.
• Ability to assist employees with personal computers, printers, scanners and other computer peripherals.

Other Information

The successful candidate must pass a finger-print background investigation as a condition of employment.

Driver’s record will be verified. Successful applicants will be required to sign a release form which authorizes the Department to obtain the applicant’s permanent driving records. Compliance with Mont. Admin. R. 2.6.201, "State Vehicle Use," and MDT Policy #6.03.001, "State Vehicle Use Policy" are conditions of employment.

This position is being posted in accordance with the bargaining unit agreement. Non-bargaining unit employees or employees of another bargaining unit may apply. If the position is not filled with a bargaining unit applicant, the non-bargaining unit applicants may be considered. However, bargaining unit applicants will have preference.

The Montana Department of Transportation is an equal opportunity employer. Women, racial and ethnic minorities, people with disabilities, and veterans and disabled veterans are encouraged to apply. People with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may call the Human Resources and Occupational Safety Division, at 406.444.6054.

The Montana Department of Transportation (MDT) is committed to continuous improvement of our employee safety program and our safety and health processes, and to achieving an injury-free workplace.

Proof of eligibility to work in the United States must be provided if selected for hire. Generally, sponsorship for work authorization is not available through the State of Montana.

Effective 5/26/2026, MDT is participating in E-Verify to confirm employment eligibility. After accepting a job offer and completing Form I-9, your information will be submitted to the Department of Homeland Security and Social Security Administration for verification. For more information about E-Verify, please visit the E-Verify website found here, https://www.e-verify.gov

Applicant Pool Statement : If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection. Training Assignment : This agency may use a training assignment. Employees in training assignments may be paid below the base pay established by the agency pay rules. Conditions of the training assignment will be stated in writing at the time of hire.

Number of Openings:

1 Employee Status : Regular Schedule : Full-Time

Job Type:

Standard

Shift:

Day Job

Travel:

Yes, 10 % of the Time

Primary Location:

Helena Agency : Department of Transportation Union : Montana Federation of Public Employees

Posting Date:

Oct 20, 2026, 2:17:11 PM Closing Date (based on your computer's timezone) : Nov 4, 2026, 6:59:00 AM

Required Application Materials : Cover Letter, Resume

Salary:

$29.38 - 29.38 Hourly Telework Eligibility : Telework Eligible (Full-time telework is not available. Telework schedule must be supervisor approved.) Benefits Package Eligibility : Health Insurance, Paid Leave & Holidays, Retirement Plan

Contact Name : Alycia Gereg | Contact Email : [e-mail] | Contact Phone : [phone] Anyone who needs to request a reasonable accommodation in the application or hiring process should contact the HR staff identified on the job listing or by dialing the Montana Relay at 711. Montana Job Service Offices also offer services including assistance with submitting an online application.

State government does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, pregnancy, childbirth or medical conditions related to pregnancy or childbirth, age, physical or mental disability, genetic information, marital status, creed, political beliefs or affiliation, veteran status, military service, retaliation, or any other factor not related to merit and qualifications of an employee or applicant.