Computer Support Analyst Journeyman

RealmOne; Columbia (MD); On-site; USD 61,000 - 91,000; Full time

Benefits offered by this job

Healthcare coverage

401K plan

PTO 4 weeks

Udemy courses

Flexible schedules

Job summary

RealmOne is a Columbia, MD-based technology firm offering strong work-life balance, paid training, and mentoring. We provide support to government missions with a focus on IT and network systems.

We are seeking skilled computer support professionals to install, troubleshoot, and repair PCs, servers, and network gear, while delivering user training and documentation. Position contingent upon contract award.

Qualifications

• 3–10 years of related experience with BA/BS or MA/MS degree.
• Active Security Clearance required.

Responsibilities

• Provides technical and helpline support for computers and networks.
• Resolves problems or escalates to senior staff as needed.

Skills

Technical support

Network troubleshooting

Documentation

Education

BA/BS or MA/MS degree

Tools

PBX software

PC hardware

Job description

Job Brief

Computer Support

Job Description

RealmOne was built on the principle that people matter first and foremost. We believe in providing a strong work/life balance by investing in our employees and encouraging professional and personal growth. We do this by offering exceptional benefits, flexible schedules, and the tools necessary to achieve success through paid training, mentoring, and the opportunity to work alongside top-notch industry professionals.

We are searching for talented individuals who provide intelligence, engineering, and mission management expertise for the Government. This program will maximize the effectiveness and efficiency of our country's most important missions both at home and abroad. If you are ready to support a high-performing team that truly makes a difference, then come join us!

Position contingent upon contract award!

Job Description

• Provides technical and helpline support for computers and associated networks. Installs, troubleshoots, services, and repairs PCs and network equipment such as servers, modems, multiplexers, related PC software, telephones, cables, and connectors. Reviews incoming requests, both computer generated and verbal, sort, and code and may prioritize for proper action. Resolves problems or contacts more senior technical support as necessary. Provides PC, hardware, and software support. Installs, services, and repairs PCs and installs attendant software. Connects PCs and terminals to existing data networks. Supports users by fulfilling individual requests for information and/or training in the utilization of the various databases available.
• Conducts technical research for source of information required in support of request for information related to ongoing programs and proposal efforts. Maintains network diagrams and circuit records. Instructs users in the use of PCs and networks. May perform basic PC, PBX, and network software programming. May perform or coordinate the work of others engaged in entering, transcribing, and verifying a variety of alphanumeric/numeric data.

Qualifications

• A Journeyman labor category has 3 to 10 years of experience and a BA/BS or MA/MS degree. A Journeyman labor category typically performs all functional duties independently.

Position requires an active Security Clearance.

Pay Range: 61,000 - 91,000

The RealmOne pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Our approach to crafting offers considers various factors to establish an equitable and competitive compensation package. These considerations include, but are not limited to, the extent and intricacy of the role's responsibilities, the candidate's educational background, their work experience, and the specific competencies crucial for success in the role.

RealmOne Benefits:

• Healthcare Coverage + Insurance: Medical: Three (3) rich healthcare options through CareFirst with 100% or majority company-paid premiums. Tax-advantaged health savings account available with generous employer contribution. Dental + Vision: 100% employer-paid for employees and family with buy-up option available.
• Retirement + Savings: 401K - 10% TOTAL CONTRIBUTION - 5% safe harbor - 5% annual profit share. Immediate vested, no match required!
• Paid Time Off + More: 4 weeks starting PTO - 11 federal holidays + 2 floating holidays - Paid hours for company-required training.
• Career Growth + Development: Access to FREE 24/7 learning via Udemy - Opportunities to participate in tech councils, industry initiatives, etc. - $7,500 annual Educational & Professional Development Assistance.
• MORE BENEFITS...FOR EVERY LIFESTYLE! - Paid parental leave - Adoption assistance - Annual swag drops - Flexible work schedules - -Generous referral bonus program - Employee appreciation + family-friendly corporate events ...and much more.

ABOUT US

• RealmOne is a mid-sized science and technology company dedicated to solving our customers' toughest mission challenges.
• Headquartered in Columbia, MD., RealmOne supplies advanced cybersecurity, data science and software engineering services and products to customers in the Government and commercial sectors.
• RealmOne delivers encompassing mission assurance and critical systems support to government customers across various U.S. locations to include Colorado, Georgia, Hawaii, Texas, Utah, and Virginia.
• RealmOne has earned numerous awards, including being named a Top Workplace by the Baltimore Sun. With more than 30+ active contracts, 12 of which are prime, RealmOne stands as a premier innovator supporting the Government and Department of Defense, with team members located nationwide.

Disclaimer: Benefits packages offered by RealmOne are subject to variation and may differ based on work location, clearance level, and other eligibility criteria. Specific eligibility, availability, and scope of benefits are not guaranteed, may differ from those generally described, and remain subject to modification at the sole discretion of the company.