Computer Support Analyst

Leidos Inc; Reston (VA); On-site; USD 80,000 - 146,000; Full time

Job summary

A premier security and engineering firm is seeking a Computer Support Analyst to join their team. This role involves managing and integrating new systems, troubleshooting Windows environments, and ensuring mission readiness. Candidates should possess relevant experience and a Bachelor’s degree or equivalent. The position offers a competitive salary ranging from $80,600 to $145,700, depending on qualifications.

Qualifications

• Bachelor’s degree with 6+ years of experience or equivalent experience.
• Final Top Secret clearance required.
• Strong communication and management skills are essential.

Responsibilities

• Integrate new COTS/GOTS systems into production environment.
• Manage change controls within a CMDB.
• Develop technical solutions for complex user issues.

Skills

Windows Server administration

Team leadership

Troubleshooting Windows 11

Problem-solving skills

Communication skills

Education

Bachelor’s degree

Master’s degree

Tools

WSUS

Active Directory

Ticket tracking systems

Job description

Description

The Leidos Security and Engineering Programs (SEP) is seeking a Computer Support Analyst for the Center for Information Systems Security (CISS) program. This is a unique role which offers opportunities for growth in different areas (networking, system administration, etc.) for motivated individuals. This position requires the ability to work flexible hours in support of the NOC in Chantilly, VA and be able to travel to Washington, D.C. to support mission as needed.

Schedule: Monday through Friday: 6:00AM-2:30PM, 2:00PM-10:30PM, 10PM-6:30AM, or swing shift. The schedule will be primarily 6:00AM-2:30PM but may vary to meet the requirements of managing the technical performance of a 24-7 team of approximately 8-9 tier 2 Computer Support Analysts.

Responsibilities

• Performs the integration of new COTS/GOTS systems (network equipment, servers, workstations, etc.) into the production environment, responsible for ensuring mission readiness.
• Manages change controls for documentation within a configuration management database (CMDB) and performs corrective action on any discrepancies or findings.
• Develops technical solutions and resolves complex user, computer, server, network, appliance, and application issues. Independently and consistently records, manages, and updates these solutions in a knowledge database and ticketing system.
• Reviews data from a Network Monitoring System. Reviews historical data and proactively audits systems to ensure they meet program requirements. Assesses risks and remediates incidents.
• Once trained on the program specific equipment, the candidate will be relied on as an expert in their AOR, and will be expected to analyze issues, make remediation recommendations to management, and subsequently carry out those remediation processes.

Basic Qualifications

• Bachelor’s degree with 6+ years of experience. Or Master’s degree with 4 years of experience. A High School diploma with an additional 2 years of relevant experience may be considered in lieu of a degree.
• Team leadership experience.
• Final Top Secret clearance.
• Experience with one or more of the following Windows Server administration tools: WSUS, Group Policy, Active Directory, RDP, etc.
• Windows 11 and Windows Server 2022/2025 troubleshooting.
• GOTS/COTS application installation, configuration, and troubleshooting.
• Dell hardware installation, configuration, and troubleshooting.
• Tier 2 Help Desk support with some Tier 3 support (75% and 25% respectively).
• Datacenter physical and logical troubleshooting.
• The candidate should be a proactive leader and team player with strong communication, management, analytical, and problem-solving skills; proven ability to thrive in environments that constantly embrace new technology.

Preferred Qualifications

• Lifecycle management experience (PC Imaging & Disposition).
• Working knowledge of Network Monitoring tools such as OpManager, Solarwinds, PRTG.
• Workstation and Server RAID understanding.
• Experience with virtualization.
• Infrastructure equipment troubleshooting such as APC or Eaton UPS, fiber and/or Ethernet installation/termination, and electronic testing and metering equipment.
• Ticket tracking system experience (i.e. Remedy, ServiceNOW, SharePoint).
• Prior experience in a Network Operations Center environment.
• Cisco and/or Juniper Tier 1 troubleshooting experience.
• Cybersecurity incident response knowledge.

Note: This posting reflects the information available as of the original posting date and is not a guarantee of employment or offer timing. For U.S. positions: Leidos reasonably anticipates the job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date.

Pay Range: $80,600.00 - $145,700.00. The Leidos pay range for this job level is a general guideline and not a guarantee of compensation or salary. Additional factors considered in offering compensation include responsibilities, education, experience, knowledge, skills, abilities, internal equity, market data, and applicable agreements.