Computer Services Paraprofessional

Illinois-Education-Association; Springfield (IL); On-site; USD 29,000 - 44,000; Full time

Job summary

Illinois Education Association in Springfield, IL is seeking a Computer Services Paraprofessional to support our in-office computer services program. You will assist with tracking and configuring IEA computers, provide help desk support, and help resolve hardware issues in field offices.

The role requires strong organization, teamwork and communication, plus willingness to travel within the state. You will contribute to cybersecurity planning and disaster recovery, and ensure software

Qualifications

• Minimum high school diploma or college coursework with focus on computers desirable.
• Above average typing, spelling, composition, and math skills.
• Capable of efficiently handling telephone and electronic requests.
• Ability to work independently and in a team environment.
• Knowledge of basic office accounting functions.
• Extensive knowledge of computer technology including Windows, Office, and Teams.
• Good written and oral communication skills.
• Willingness to travel throughout the state.
• Valid driver’s license required.

Responsibilities

• Assists professional staff in tracking and configuring IEA computers.
• Provides support and resolves help desk problems for users.
• Assists with resolving hardware issues in field offices as needed.
• Assists with software installation and updates as needed.
• Assists in gathering information/research on cybersecurity issues for IEA plan design.
• Gathers information and conducts independent research on trends of recurring problems for disaster recovery plans.
• Assesses computer hardware failures and participates in hardware training to streamline warranty replacements.
• Coordinates removal and installation of office copiers and tracks contracts for signature.
• Assists in providing technical support for virtual and in-person meetings/events.
• Maintains IEA license lists for virtual platforms as needed.
• Demonstrates commitment to diversity and inclusive environment.
• Works independently and as part of a team to accomplish duties.
• Assists in planning and promotion of IEA programs, initiatives and policies.
• Gathers, organizes and submits data for program implementation and maintenance.
• Demonstrates strong interpersonal, oral and written communication skills.
• Performs other duties as assigned by manager.

Skills

Typing

Help desk

Teamwork

Communication

Independent work

Windows knowledge

Office knowledge

Education

High school diploma

Tools

Microsoft Windows

Microsoft Office

Microsoft Teams

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Springfield, Springfield, IL, US

6 days ago Requisition ID: 1216

Salary Range: $21.06 To $31.87 Hourly

COMPUTER SERVICES PARAPROFESSIONAL

This is an in-office position.

DEADLINE FOR INTERNAL APPLICATIONS:

August 27, 2026

INTERVIEWS:

Selected candidates will be interviewed at a location determined by the IEA-NEA.

STAFF AUTHORITY AND RELATIONSHIPS:

Directly responsible to the Director of Program Development and the Executive Director.

POSITION DESCRIPTION:

To support IEA’s comprehensive computer services program.

RESPONSIBILITIES:

• Assists professional staff in tracking and configuring IEA computers.
• Provides support and resolves help desk problems for users.
• Assists with resolving hardware issues in field offices as needed.
• Assists with software installation and updates as needed.
• Assists in gathering information/research on cybersecurity issues to aid in IEA Cybersecurity Plan designing and updating.
• Gathers information and conducts independent research on trends of recurring problems and incorporates into disaster recovery plans.
• Assesses computer hardware failures and completes hardware training, with IEA support, to streamline warranty replacement processes when applicable.
• Coordinates the removal and installation of office copiers including tracking expiration dates and obtaining contracts for signature by the department director.
• Assists in providing technical support for virtual and in-person meetings/events as needed.
• Assists in maintaining IEA license lists for virtual platforms as needed.
• Demonstrates a commitment to valuing diversity, contributing to an inclusive working environment, and applies an equity lens.
• Works, plans, and collaborates as part of a team.
• Demonstrates in-depth problem solving and analysis skills.
• Demonstrates high level organization skills.
• Works independently to accomplish the duties listed in the job description and the assigned components of the plan developed by the team.
• Assists in planning and promotion of IEA-NEA programs, initiatives and policies.
• Gathers, organizes and submits data so that IEA-NEA programs and policies can be implemented and maintained.
• Demonstrates a high degree of interpersonal, oral and written communication skills.
• Performs other appropriate duties as assigned by manager.

QUALIFICATIONS:

• Minimum high school diploma or college coursework with focus on computers or computer field desirable;
• Above average ability in typing, spelling, composition, and math skills;
• Capable of efficiently handling telephone and electronic requests;
• Ability to work independently and in a team environment;
• Knowledge and ability to perform basic office accounting functions;
• Extensive knowledge of computer technology including but not limited to Microsoft products including Microsoft Windows, Office, and Teams;
• Good written and oral communication skills;
• Capable of dealing effectively on an interpersonal basis with staff, leaders and members;
• Willingness to travel throughout the state;
• Valid driver’s license required.

SALARY AND BENEFITS:

Salary range - $21.06 per hour to $31.87 per hour; a benefits summary can be found at https://ieanea.org/about/employment/ under Salary & Benefit Summaries, Associate Staff - Grade 3.

IEA IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER AND ENCOURAGES WOMEN, MINORITIES, AND PERSONS WITH DISABILITIES TO APPLY.