Computer Repair Technician

Riverside Technologies Inc; North Sioux City (SD); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) with match

Medical insurance

Dental insurance

Vision insurance

Paid holidays

PTO

Job summary

Riverside Technologies, Inc. is seeking a Computer Repair Technician to join our onsite team. You will provide hardware and networking support for desktops, laptops, and servers, and repair printers at customer sites.

Responsibilities include system installs, moves, adds, and changes, communicating progress to customers, scheduling work orders, and managing inventory. Travel and strong customer service are essential.

Qualifications

• High school diploma or GED required.
• CompTIA A+, Cisco, and HP certifications preferred.
• Ability to travel as required.
• At least 1 year in field service for hardware/networking.
• Flexible shifts and reliable attendance.
• Strong organizational and customer-first presence.
• Ability to lift up to 25 lbs and work at heights.

Responsibilities

• Provide onsite hardware and networking support for desktops, laptops, and servers.
• Repair printer equipment at customer sites within SLAs.
• Perform system installs, moves, adds, and changes; test for QA.
• Communicate repair steps, parts, and ETA to customers.
• Prioritize and review work orders for daily scheduling.
• Develop knowledge of operating standards, practices, and procedures.
• Perform inventory management and related duties.

Skills

On-site support

Hardware troubleshooting

Networking

Printer repair

Customer service

Teamwork

Time management

Education

High school diploma or GED

Tools

CompTIA A+

Cisco certifications

HP certifications

Valid driver's license

Job description

Description

Riverside Technologies, Inc. (RTI) is seeking a skilled Computer Repair Technician to join our team. In this role, you will act as the frontline face of our onsite technical support, handling hardware installations, network troubleshooting, and equipment maintenance.

If you thrive in a fast-paced environment, love solving technical problems, and possess outstanding customer service skills, we welcome your application!

What You’ll Be Doing:

• Providing onsite support, including hardware and networking support for desktops, laptops, and servers.
• Repairing printer equipment at customer sites within established Service Level Agreements (SLAs).
• Executing system installs, moves, adds, and changes on computer hardware and software components, while testing and inspecting units for quality assurance.
• Communicating accurately, concisely, and professionally with the customer about important repair steps taken, parts ordered, and time estimated until completion.
• Prioritizing and reviewing work orders to schedule daily work.
• Developing a working knowledge of all operating standards, practices, and procedures.
• Performing inventory management.
• Performing other related duties as assigned.

Requirements

What You’ll Need:

• High school diploma or GED equivalent.
• CompTIA A+, Cisco, and HP certifications are highly preferred.
• Ability to travel when required.
• At least 1 year in field service support role supporting a diverse range of hardware and networking equipment preferred.
• Flexibility to work varying shifts depending on client support demands, along with regular, reliable attendance.
• A strong sense of urgency, exceptional organizational capabilities, and a professional, customer-first presence.
• Ability to work efficiently within a team.
• Ability to lift and move equipment weighing up to 25 lbs., climb ladders, and work comfortably at heights ranging from 3 to 40 feet.
• A valid driver's license and an exceptional driving record, as you will operate a company vehicle for field deliveries.
• Ability to pass drug screening and background check.

What You Can Look Forward to:

We offer a competitive salary and benefits package, including 401(k) with match, medical, dental, vision, paid holidays, and a generous PTO plan.

• PASSION: A passionate work environment – we are passionate about finding unique, creative solutions to our customers’ challenges.
• CREATIVITY: A creative environment with creative people – we enjoy finding creative solutions to different challenges.
• TEAMWORK: A team-centric environment - we thrive on working with others to reach a common goal.