Computer Repair Supervisor

Second Life Mac; Skokie (IL); On-site; USD 52,500 - 65,000; Full time

Job summary

A leading tech repair company in Skokie seeks a Repair Technician Supervisor to oversee a team of technicians. This role requires strong technical expertise in Apple products and leadership skills to ensure efficient repair processes in a busy warehouse environment. The ideal candidate will handle diagnostics and repairs while fostering team development and maintaining high-quality standards. Competitive salary range of $52,500–$65,000 per year and full-time employment in the manufacturing sector.

Qualifications

• 2+ years of hands-on experience repairing Apple products.
• Previous leadership or team supervisory experience.
• Strong understanding of Apple hardware and diagnostic tools.

Responsibilities

• Lead and mentor a team of repair technicians in daily operations.
• Perform diagnostics, troubleshooting, and repairs on Apple hardware.
• Monitor repair accuracy and adherence to quality standards.

Skills

Repairing Apple products

Leadership experience

Communication skills

Problem-solving skills

Tools

Diagnostic tools

Job description

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This range is provided by Second Life Mac. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$52,500.00/yr - $65,000.00/yr

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About the Role

The Repair Technician Supervisor oversees a small team of technicians responsible for diagnosing, repairing, and refurbishing Apple devices in a high-volume warehouse environment. This role ensures daily workflow efficiency, quality standards, and team performance while maintaining a safe, organized, and productive workspace. The ideal candidate has strong technical expertise with Apple products, leadership experience, and a passion for building a high-performing team.

Key Responsibilities

Team Leadership & Operations

• Lead, mentor, and support a team of 4–5 repair technicians in daily operations.
• Assign and prioritize repair tasks to meet production goals and turnaround times.
• Train new team members on Apple repair techniques, diagnostic tools, and established procedures.
• Conduct regular performance check-ins, provide coaching, and support growth within the team.

Technical Expertise

• Perform advanced diagnostics, troubleshooting, and repairs on Apple hardware, including Mac computers and iPads.
• Serve as the escalation point for complex repairs or quality concerns.
• Ensure technicians follow proper repair protocols and safety guidelines.

Quality Control & Workflow Management

• Monitor repair accuracy, device condition, and adherence to quality standards.
• Implement best practices to improve consistency, reduce rework, and increase throughput.
• Maintain accurate tracking of repairs, parts usage, and completed work.

Warehouse Coordination

• Work closely with Operations team to ensure smooth intake and output of devices.
• Maintain inventory of parts, tools, and repair supplies; report shortages or equipment needs.
• Help uphold a clean, organized, and safe working environment.
• Track daily productivity metrics and provide reports to management.
• Identify workflow inefficiencies and recommend process improvements.
• Support company initiatives to scale operations and maintain high customer satisfaction.

Qualifications

Required

• 2+ years of hands‑on experience repairing Apple products.
• Previous leadership or team supervisory experience.
• Strong understanding of Apple hardware and diagnostic tools.
• Ability to manage multiple priorities in a fast‑paced environment.
• Excellent communication and problem‑solving skills.

Preferred

• Experience working in a warehouse or refurbishing operation.
• Knowledge of inventory management systems or repair tracking software.

Physical Requirements

• Ability to stand for extended periods.
• Ability to lift and move up to 40 lbs.
• Repetitive hand and wrist motions for repair tasks.

Next steps

• Complete our 5‑minute application survey here: https://go.cultureindex.com/p/a9DK5DQ7TPHnQZK
• Our team will be in touch if there is a fit.

SLM takes pride in being an equal opportunity employer. We are committed to maintaining a diverse, equitable, and inclusive team. We do not discriminate against any individual based upon race, religion, gender (including pregnancy, childbirth, and/or related medication conditions), sexual orientation, gender identity, gender expression, color, sex, national origin, age, marital status, military/veteran status, disability, or any other characteristic protected by applicable law. Employment is decided by qualification, merit, and business needs.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Manufacturing

Industries

Computer Hardware Manufacturing