Computer Operator V

Koniag Government Services; Oklahoma City (OK); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K with company matching

Paid holidays

Paid vacation

Paid sick leave

Job summary

Koniag Advisory and Business Solutions LLC, a Koniag Government Services company, seeks a Computer Operator V to support the Oklahoma City area; this senior role focuses on advanced technical operations for agency computer systems, servers, applications, and IT infrastructure, ensuring production processing runs on time and securely for the Indian Health Service mission.

You will monitor, troubleshoot, and resolve complex issues, guide junior operators, and coordinate with system administrators,

Qualifications

• At least 5 years of progressively responsible computer operations/IT support experience.
• Experience monitoring enterprise or multi-user systems in production.
• Ability to work with limited supervision in a security-sensitive environment.
• Strong written and verbal communication skills.

Responsibilities

• Monitor and control enterprise systems, servers, and networks.
• Execute batch processing, job scheduling, and backups; resolve issues.
• Interface with administrators, support teams, and leadership to resolve incidents.
• Produce operation, performance, and incident reports; update SOPs.
• Maintain compliance with security and privacy requirements.

Skills

Operational monitoring

Incident response

Documentation & logs

Clear communication

Security-conscious

Education

Bachelor’s degree in IT/CS/related

OS/Networking/Cybersecurity coursework

Tools

Mainframe monitoring tools

Batch scheduling software

Job description

Koniag Advisory and Business Solutions LLC, a Koniag Government Services company, is seeking a Computer Operator V to support KABS and our government customer in Oklahoma City, OK.

This position is covered under the Service Contract Act. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, paid holidays, paid Vacation, paid sick leave and more.

Koniag Advisory Business Solutions is seeking a Computer Operator V with a focus on customer support to join our team supporting the Oklahoma City Area Office and facilities throughout the Oklahoma City Area. This position plays a crucial role in providing advanced technical operations support for agency computer systems, servers, applications, and associated IT infrastructure. You provide advanced technical operations support for enterprise, clinical, administrative, and networked information systems in support of the Indian Health Service mission. This position is responsible for monitoring, controlling, and maintaining computer systems and peripheral equipment; ensuring scheduled production processing is completed accurately and on time; identifying, troubleshooting, and resolving system and operations issues; and supporting continuity of operations for mission-critical systems that enable patient care and administrative functions.

You serve as a senior-level operator and technical resource, exercising sound independent judgment in managing system workloads, responding to alerts and outages, coordinating corrective actions, and documenting operational status. In this role, you may also provide guidance to junior operators and interface with users, technical support staff, telecommunications personnel, cybersecurity staff, and Government leadership to ensure reliable and secure IT operations. This position starts Nov 16, 2026.

The Computer Operator V resolves a variety of technically challenging and difficult operating problems (e.g. making unusual equipment connections and rarely use equipment and channel configurations to direct processing through or around problems and equipment, circuits, or channels, or reviewing test run requirements and developing unusual system configurations that will allow test programs to process without interfering with ongoing job requirements ). In response to computer output instructions and error conditions to avoid loss of information or to conserve computer time, the operator deviates from standard procedures. Such actions may materially alter the computer units production plans.

This operator may spend considerable time away from the control station providing technical assistance to lower-level operators and assisting programmers, system analyst, and subject matter specialists with resolution of problems.

Essential Functions, Responsibilities & Duties may include, but are not limited to:

• Provide support for system operations, application processing failures, and performance interruptions.
• Interface with system administrators and application support teams to coordinate resolution of incidents.
• Monitor performance and availability of Mainframe, server, and Network systems.
• Execute and oversee batch processing, job scheduling, workload automation, and system backups.
• Detect, troubleshoot, and resolve operational issues, escalating as necessary.
• Generate operational, performance, and incident reports as required.
• Update standard operating procedures s o p s) and contribute to process improvements.
• Ensure compliance with Federal cyber security requirements and agency specific directives.
• Support auditing, logging, incident response, and vulnerability mitigation activities.
• Safeguard sensitive system data and maintain Access Control requirements.
• Assist with configuration, deployment, and maintenance of computing equipment, operating systems, and monitoring tools.
• Perform routine system health checks and scheduled maintenance.
• Maintain and update operational procedures.

Education and Experience:

Required Certifications:

• CompTIA A+
• CompTIA Network+ OR equivalent experience

Required Experience:

• Demonstrated experience monitoring and operating enterprise or multi-user computer systems in a production environment.
• Experience troubleshooting system failures, console errors, job interruptions, peripheral device issues, and communications problems.
• Experience maintaining operational documentation, logs, and incident records.
• Ability to work independently in a structured, security-sensitive environment with limited supervision.
• Strong verbal and written communication skills.
• Ability to prioritize workload, respond to urgent issues, and maintain attention to detail in a mission-critical environment.
• Experience supporting healthcare IT environments, hospital systems, or government information systems.
• Experience working in a Federal agency, tribal healthcare environment, or Indian Health Service setting.
• Familiarity with server operations, network monitoring tools, backup systems, print management, and batch processing.
• Experience supporting electronic health record environments, clinical systems, or administrative systems.
• Minimum of 5 years of progressively responsible experience in computer operations, systems operations, IT support, network operations, or related technical environment.

Minimum Required Education:

• Bachelor’s degree inInformationTechnology, Computer Engineering, Computer Science, or related discipline.
• Coursework or certification training in:
• Operating systems (Windows desktop/server)
• Networking fundamentals
• Cybersecurity basics

Knowledge, Skills, and Abilities:

• Knowledge of computer operating procedures, production control, systems monitoring, and incident response practices.
• Knowledge of hardware, software, operating systems, peripheral devices, and networked computing environments.
• Ability to interpret technical messages, logs, job failures, and console output and determine appropriate corrective action.
• Ability to identify, isolate, and troubleshoot operational disruptions in a timely and effective manner.
• Ability to follow written procedures and security protocols with a high degree of accuracy.
• Ability to maintain confidentiality and protect sensitive information, including patient and organizational data.
• Ability to communicate technical issues clearly to both technical and non-technical personnel.
• Ability to train or assist junior staff and contribute to a team-based support environment.

Work Environment:

• Work is typically performed in an office, data processing, or healthcare support environment.
• Position may require prolonged sitting, standing, use of computer equipment, and operation of office and IT devices.
• May require lifting or moving computer equipment, printers, paper, or supplies up to [insert weight requirement, e.g., 25 pounds].
• May require shift work, evenings, weekends, holidays, and emergency call-back support.

Security / Background Requirements:

• Must be able to successfully complete all required pre-employment screening requirements.
• Must be able to obtain and maintain the required background investigation, suitability determination, and/or clearance level required for access to Government systems and facilities.
• Must comply with all IHS, HHS, HIPAA, cybersecurity, privacy, and facility access requirements.

Key Performance Expectations:

• Maintains continuous, accurate, and secure system operations.
• Responds promptly and effectively to operational incidents and service disruptions.
• Completes scheduled processing and support tasks accurately and on time.
• Produces clear and complete logs, reports, and documentation.
• Demonstrate professionalism, reliability, and customer service in support of the IHS mission.

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristicprotected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at [e-mail] or by calling 703-488-9377 to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.

Equal Opportunity Employer/Veterans/Disabled.Shareholder Preference in accordance with Public Law 88-352