Computer Operator (Part-Time)

Lensa; United States; On-site; USD 10,000 - 60,000; Part time

Job summary

Lensa is seeking a part-time Computer Operator to provide IT support for The Centers for Medicaid and Medicare Services Internal Service Desk. Responsibilities include resolving customer issues, documenting case information, and maintaining a positive customer experience. Candidates should have a high school diploma and troubleshooting skills, with opportunities for further training.

Qualifications

• Ability to type 35 WPM.
• 1-2 years of PC support and troubleshooting experience.
• Any Technical Certifications, i.e., A+, NET+, ACMT.

Responsibilities

• Resolve basic issues remotely via phone and email.
• Document all required information in the ticketing system.
• Meet productivity expectations and maintain customer relations.

Skills

Troubleshooting

Customer satisfaction

Flexibility

Education

High School Diploma or equivalent

Associates Degree or Bachelor’s Degree in Information Technology or related discipline

Tools

Windows Operating Systems

Mac Operating Systems

MS Office applications

Job description

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Description

Computer Operator to support an IT program for The Centers for Medicaid and Medicare Services Internal Service Desk. The service desk consists of a centralized service desk and related roles tied to specific networking/telecom functions. The centralized service desk is the entry point and owner of first tiers of support (based on Information Technology Infrastructure Library’s [ITIL] definition of tiers). Requests are received via phone calls, emails, chats, and web submittals

This is a part-time position, working 20 hours per week.

Position requires shift flexibility to support a 24x7 operation 365 days a year. Must be available to work nights, holidays and weekends on short notice.

The service desk is responsible for (1) delivering remote IT support by creating, maintaining, and using knowledge articles and (2) performing basic troubleshooting to resolve, capture, report, or route incidents and requests. Some of the service desk's functions are replicated in the network/telecom areas.

The responsibility of a Computer Operator is to provide in-depth procedural & technical computer end-user support with the highest level of customer satisfaction. Support will be provided using inbound phone calls, inbound chat, inbound & outbound email, instant messaging or other tools as assigned & available. In some cases, the Computer Operator will dispatch service requests & escalate issues to appropriate points of contact defined within the support organization.

Responsibilities

• Resolve basic issues remotely by phone and email support that have been reported by the customer. Upon completing additional training, you will move to resolve more complex issues.
• Provide comprehensive Phone and Email Support for the efficient resolution of incidents & requests for end-users.
• Upon completing additional training, assist in various scopes of the Service Desk as needed by the business. Resolve more complex hardware & software problems utilizing this additional training & expertise.
• Appropriately document all required information into the ticketing system & the knowledgebase. Efficiently & accurately identify the customer’s specific information.
• Resolve issues as appropriate on the first point of contact or within the appropriate timeline.
• Meet required productivity expectations, including Service Center metrics.
• Route & Dispatch the service request, incident or change request to the appropriate IT support group or next level Tech, for resolution.
• Maintain & contribute to the in-house knowledgebase; Analyze content of resolved tickets & promote information to knowledgebase articles as appropriate, while keeping knowledgebase articles current.
• Possess the capacity to work independently & effectively while maintaining positive productivity levels.
• Maintain a positive relationship with fellow peers, cross functional teams & leadership.
• Other duties assigned as necessary.
  
  

Qualifications

• Obtain & maintain a Public Trust Clearance; All candidates supporting the CMS programs must havelived in theUnited Statesatleastthree(3)outofthelastfive(5)yearsprior in order to be considered.
• High School Diploma or equivalent.
• Ability to type 35 WPM.
  
  

Desired Skills

• Demonstrated experience with Mac and Windows Operating Systems and hardware
• 1-2 plus year(s) of PC support, diagnostic/troubleshooting, & repair experience is desired.
• Must have a working knowledge of PC operations which include: Hardware, network settings, operating system, & MS Office applications.
• Associates Degree or Bachelor’s Degree in Information Technology or related discipline.
• Any Technical Certifications, ie: A+, NET+, ACMT, Microsoft Fundamentals, etc.
• ITIL v4 Foundations Certification.
• Ability to type 40+ WPM
  
  

The hourly rate for this position is ~$17/hr. - $20/hr. Actual compensation will be based upon geographic location and experience.

Original Posting

May 23, 2025

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range

Pay Range -

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

#Remote

REQNUMBER: R-00159725

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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