Computer Operator

Kyndryl; Boulder (CO); On-site; USD 55,000 - 99,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Disability benefits

Retirement benefits

Paid time off

Job summary

Kyndryl seeks a Computer Operator to supervise and control complex computer systems in a multi‑vendor environment, performing batch operations and first‑level issue resolution. You’ll work with Windows and Office, and collaborate with cross‑functional teams on service delivery.

You’ll be part of a talented team, with opportunities to develop system management processes and grow your career in a company committed to inclusion and continuous learning. Some shifts and AWS work are required.

Qualifications

• At least 2 years’ experience in an Operations environment.
• Hands-on experience with Windows and Office products (Word, Excel, Teams).
• Excellent customer relations/communications skills.
• Ability to work an Alternate Work Schedule (AWS) to provide 24x7 support.
• Candidates must pass stringent background checks.
• Working knowledge of networking fundamentals (routers, switches, circuits).

Responsibilities

• Perform batch operations as per service agreements.
• Analyze first-level issues across systems and resolve or route issues as appropriate.
• Develop and document support system management processes to meet customer requirements.
• Collaborate with cross-functional teams to ensure high-quality service delivery.
• Assist in improving operational efficiencies and automation across environments.

Skills

Operations experience

Windows & Office

Customer relations

AWS (Alternate Work Schedule)

Background checks

Network fundamentals

Education

High school education

College education preferred

Tools

ACES

Ansible Controller

BMC TrueSight

Confluence

Jira

Splunk Enterprise

ServiceNow CMDB

Job description

Who We Are At Kyndryl, we design, build, manage and modernize the mission‑critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Computer Operators at Kyndryl are key in helping revolutionise the way we operate complex computer systems. You will have the opportunity to work with cutting‑edge technology, supervise and control intricate networks and applications, and operate distributed systems in a multi‑vendor environment. As a Computer Operator you will be on the technical frontline – performing batch operations as per service agreements, analyzing first‑level issues across systems, and resolving/routing issues as appropriate. You will also have the opportunity to develop support system management processes specific to customer requirements, ensuring that we provide the highest level of service to our customers. If you have a passion for technology and a desire to continually improve your skills – this is the position for you. You will work with a talented team of professionals and collaborate on exciting projects that are shaping the future of our industry.

Your Future at Kyndryl

As a Computer Operator, you will be interacting and collaborating with cross‑functional teams which makes identifying career paths with Kyndryl easy. Whether you want to delve into the intricacies of automating complex processes, drive essential systems, or ensure top‑notch delivery to our customers, there is a path for you – and we’re invested in paving the way.

Kyndryl currently does not require employees to be fully vaccinated against COVID‑19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID‑19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer‑focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Technical and Professional Expertise

• At least 2 years’ experience in an Operations environment
• At least 2 years’ hands‑on experience working with Windows and Office products, including Word, Excel and Teams
• Must have excellent customer relations/communications skills. Must have the ability to detect and troubleshoot problems and navigate independently.
• Must be able to work an Alternate Work Schedule (AWS) to maintain 24x7 support (any shift, weekends, holidays).
• Candidates will be required to pass stringent background checks
• Candidate should have working knowledge of Network fundaments such as Routers, Switches and Circuits.

Skills Preferred

• Working knowledge of the Major Incident process
• Working knowledge of the Problem and Change processes
• Experience with one or more of the following:
  • Access Credentials and Entitlements System (“ACES”), Ansible Controller, BMC TrueSight (BNA), Confluence, Control‑M, Data Loss Protection (“DLP”)
  • Data Protection Suite Commcell Console, Dynatrace Enterprise Manager, FedIdentity
  • GitLab / GitHub, Grafana, Infoblox internet protocol administration (“IPAM”), Jenkins, Jira/Rally
  • Collaboration Platform, MIR3, Okta, Omnibus(Netcool), Privileged Session Manager (“PSM”)
  • PuTTy / Secure CRT, Secure Virtual Desktop
  • ServiceNow/Configuration Management Database (“CMDB”)
  • SevOne & Thousand Eyes, Splunk Enterprise, VMware vSphere, VMware Workspace ONE, WebSphere Admin Console

Education

• High school education required.
• College education preferred

Compensation

The compensation range for the position in the U.S. is - $55,200to$99,240based on a full‑time schedule. Your actual compensation may vary depending on your geography, job‑related skills and experience. For part‑time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.

There is a different applicable compensation range for the following work locations: California (San Francisco Bay Area):$66,240to$119,040 California (All Other):$60,720to$109,200 Colorado: $55,200to$99,240 Massachusetts$55,200to$109,200 New York City: $66,240to$119,040 Washington: $60,720to$109,200 Washington DC:$60,720to$109,200

This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.

Diversity & Inclusion

We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single‑handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state‑of‑the‑art resources and Fortune100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well‑being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company‑wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2million non‑profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.