Computer Network Support Specialist

MDC Data Centers; El Paso (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading data center company is seeking a Computer Network Support Specialist in El Paso, TX. The role involves troubleshooting and maintaining network systems, ensuring minimal service disruption, and excelling in customer service. Candidates should possess an associate degree in a related engineering field and be ready to travel occasionally within the U.S. to support client locations.

Qualifications

• Must have an associate degree in a relevant engineering field.
• Strong understanding of network systems and troubleshooting.
• Excellent customer service skills.

Responsibilities

• Analyze, test, troubleshoot, and evaluate existing network systems.
• Perform network maintenance to ensure networks operate correctly.
• Participate in technical event management and infrastructure repair.

Skills

Network troubleshooting

Customer service

Technical event management

Education

Associate degree in electrical, electronics, or electrical mechanical engineering

Job description

We are looking for a Computer Network Support Specialist to assist clients at our Data Centers.

As a Computer Network Support Specialist, you will analyze and troubleshoot computer network problems to guarantee that our client's services keep running smoothly by fixing networks, equipment, and systems. In this role, the person primarily performs network maintenance to ensure networks operate correctly with the slightest disturbance and provides reports about equipment, networks, and facilities.

The Computer Network Support Specialist in MDC excels in customer service and maintenance. In this role, you will always be ready to listen to our client's issues and concerns to fix networks and systems creatively and quickly.

Do you like to find solutions and make clients happy? Join us to promote connectivity!

What would you be doing?

• Analyze, test, troubleshoot, and evaluate existing network systems, such as local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system.
• Perform network maintenance to ensure networks operate correctly with minimal interruption.
• Perform basic computer engineering operations, core infrastructure maintenance, data center management, commissioning, and start-up.
• Participate in installing and managing all cable and network infrastructure supporting facility and customer connectivity.
• Participate in technical event management including post-event root cause analysis and infrastructure repair.

• Maintain records and draw schematics of the center to detail what equipment is installed.
• Travel once a month for approximately two days to different client locations in the states of California, Arizona, Florida, Texas, and Mexico.

Qualifications

Education:

• Associate degree in electrical, electronics, electrical mechanical engineering.

Work arrangement

• Onsite: El Paso, TX.