Computer Field Technician

Bctechpro; Springfield (IL); On-site; USD 15,000 - 26,000; Full time

Job summary

Bctechpro is seeking a Computer Field Technician to perform hardware repairs and installations on laptop and desktop units. Candidates must have prior hands-on experience with replacing components.

This is a 1099 per-call position with pay starting at $35 per call. You will travel locally, visiting multiple sites daily, and log into the portal each morning by 9 am to map routes and schedule calls. Certifications from Dell and Lenovo are provided online during onboarding.

Qualifications

• Must have hands-on experience replacing components on laptops and desktops.
• Must have a valid driver’s license and reliable transportation.
• Available to log into the tech portal by 9 am to map routes and log calls.

Responsibilities

• Perform hardware repairs and installations on laptops and desktops at customer sites.
• Travel locally to multiple sites daily.
• Log calls and route plans in the portal each morning.
• Coordinate parts pickup from the assigned store before onsite visits.
• Complete services at customer locations (residential and commercial).
• Maintain confidentiality per EEO guidelines.

Skills

Laptop/desktop repair

Driver's license

Route planning

On-site service

Tools

Dell Certification

Lenovo Certification

Job description

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware.

Job Details:

This is a 1099/per call position

Pay is based solely on the number of calls completed.

Calls start at $35 and go up based on distance traveled

Pay period: Every Friday after the first week worked

Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.

Call volume is variable but is usually 2-5 calls per day

You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.

You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.

You must have access to a computer and the Internet to log onto your portal each day.

You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.

The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.

You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)

You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.

Must have prior hands on experience with replacing components on laptops and desktops

Must have a valid driver's license and reliable transportation

Must be comfortable with daily local travel

All your information will be kept confidential according to EEO guidelines.